-
April 2023 by Brynn C.
I was looking for a good pair of heels and was very indecisive, and David helped me pick out a lovely pair and helped me out so much!!!
-
March 2023 by Dejah Blondin
Aaliyah was so nice and helpful
-
December 2022 by Amelie R.
Excellent customer service and friendly helpful staff at this Steve Madden store in Scottsdale Fashion Square! I came last Monday looking for a specific shoe, an employee greeted me and helped me right away. She brought me a few different shoes that were similar to what I was looking for, as well as the exact shoes I was looking for, and was very helpful. I wish I had asked her name. I bought the shoes and I'm very happy with them!! Thanks Steve Madden and your great employees!
-
August 2022 by Lena Peters
I went there on two separate occasions and the staff was very rude. Maybe it was my ethnicity or clothing, but the staff prejudged and already assumed my friends and I couldn’t afford the shoes there. When we asked staff for shoes they were rude and didn’t want to help us. I don’t recommend minorities go there because the staff assumed we are broke.
-
July 2022 by Anthony Mayor
Shoes be already damaged, make sure u check and try the shoes on before leaving. They lie, they put final sale on your item after they swipe your card instead of stating it before hand, so humans would know and the manager is very rude.
-
January 2022 by Cassandra D.
Horrible customer service!! The girl in there looked like a supervisor super long brown hair had the worst attitude ever and didn't even say anything about them not having a pair that wasn't the display one because the display shoe was dirty she just kept her head down and ignored me after saying "No" with a smirk. Never coming there again.
-
November 2021 by Muntay Bun
Really cute shoes and helpful and attentive staff. Just too pricey for me.
-
November 2021 by Semontae A.
UPSET boyfriend of a previous employee here! Dont shop here. Don't work here. I will never support Steven madden ever Again. My girlfriend had to leave in regards to family reasons! after weeks of work Wendy Peterson... the "General manager" was non response in regards to giving my girlfriend her paycheck!!? She tried multiple attempts to call the store with no answer. Finally after multiple attempts the only helpful manager Corrin told her she could come pick up her check that's located in the safe... We visited the store location the same day to pick up the check and once we arrived, One of the workers "Shay" was very rude as we weren't greeted upon entry. We then waited for her to go find the check as we can clear hear her laughing and joking around in the back with another employee. She came back out stating that they didn't have the check. She said the managers were out of town. I then asked for her name with she didn't give I asked for the managers name as well and she didn't give us that information either. My girlfriend who just wants her check so she can officially part ways with the company called the store again today as the manager Hali answered the phone with an attitude.. saying "Who's this" "what's the problem, what do you need" we asked for wendys email since nobody could locate the check and Hali said no gave us the store email. we hung up the phone. She proceeded to call back saying "Why do you think its okay do hang up the phone when Im talking to you.. Learn how to ask for things girl bye" These ladies who are at this store location are by far the most unprofessional customer service workers Ive ever encountered!!! Dont shop here. Don't work here. I will never support Steven madden ever Again.
-
October 2021 by Erica Jackson
Love it here
-
June 2021 by shivanand harry
Horrible service. Don't call they'll never answer. Bad customer service and products come damaged! STAY AWAY!
-
May 2021 by Ashlyn N.
My fiancé had purchased the nickel rhinestone shoes for my birthday on May 8th and I opened up the box today as an early gift and there was only one shoe. I called several times as well as left voice messages (their voicemail said an employee would respond) with no response. I understand one maybe two calls being missed but I have called more than 10 times to try and reach someone. I called the Tanger Outlet store and told them the issue. They had no issues answering the phone the first time around, they called the Fashion Square store -who didn't answer- and told me I was more than welcome to come get another shoe due to the fact they were sold out of the ones I had. Very terrible customer service on their part.
-
December 2020 by Julie S.
I know the holidays are stressful especially this year, but Liz made my holiday a little more joyous! I was so frustrated trying to find the perfect gift for my mom and most stores were no help. Liz went out of her way grabbing different shoes and explained why my mom would like them. I'm a little indecisive but Liz was super patient and never made me feel rushed. I will be back because of her! Thank you Steve Madden and Liz!!
-
November 2020 by D. Winn
What you would expect.
-
November 2020 by Ali L.
I popped in-store on Saturday to make an exchange and hopefully add on to my purchase. However, they were out of stock for the bag that I wanted. The associate helped me order the item through their online website and offered complimentary 2-day shipping since I needed it for the upcoming weekend. Fast forward to today, I still hadn't received the tracking number so I called the store for assistance. The associate told me their online warehouse was unable to process the order, however, he found the bag in a Las Vegas store and they are overnighting it to me! The efforts they put into making my experience pleasant and easy was amazing -- Truly exceptional customer service!!
-
October 2020 by Danielle W.
As many people writing reviews, I absolutely love Steve Madden and I am a regular customer. I travel a lot and have had the opportunity to go to many stores around the US. I am not one to normally write a review but the customer service I received needs to be talked about. From the moment I walked in the store I was approached by the store manager Taylor, who was radiating with good energy. I could immediately tell he truly loved what he does and was amazing at it. He was beyond helpful as I was contemplating which shoes to get for a special occasion. He was extremely patient as I tried on multiple different pairs and gave great feedback on which ones I should buy. The worst feeling is going to a store to try on shoes and feeling rushed and not helped properly... This was NOT the case with Taylor. I can understand why he is the manager as he is beyond helpful. I ended up leaving with 3 pairs of shoes instead of 1!!! By far the best customer service experience I have received at a retail store. I will most definitely be going back not only for the shoes, but the amazing positive energy Taylor gives off!! I hope one day everyone can have an experience like I did!
