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April 2024 by Creshendah M.
Inhumane business practices Locking my storage unit and not letting me in even though i pay my rent plus the late fee every month. I cannot pay on the due date EVER bc my rent on my home is due that same week. They wont let me change my due date either so now i cant get my stuff even though i've paid them at the same time every month
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October 2023 by Ross Roybal
I have had a storage unit at this location for the last 6 years. Tony, the previous manager was fantastic. After his departure, I was concerned that I might have to change my storage store. Good management and customer service is hard to come by nowadays. But, alas, the new manager, Pam, was hired. Pam was awesome when faced with a concern of mine. She was extremely helpful and very friendly. My confidence is restored. Long live great customer service!!!
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October 2023 by alan buchanan
Very happy so far..I’ve been using storage units for 10 years ,for my camping equipment..this price for storage has doubled in most of the companies..this is the best value that I’ve found in the neighborhood
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September 2023 by Cecilia Fajardo-Hill
The Property manager of StorAmerica Scottsdale at Thomas, Pam S, is great. She was very helpful and found the right storage solution for my needs.
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September 2023 by Daniel Mccauley
Pam is very helpful and friendly this my second time renting a storage unit from this location and I know that I will recommend this place to anyone I even recommend it to two of my friends
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August 2023 by Karen Pachtman
Pam, the manager gets a 5 star-rating! ⭐️ ⭐️⭐️⭐️⭐️She has been SO helpful and was able to move me into a better unit very easily! Thank you! ?I was thinking of taking my things to a different storage company- but Pam was very kind and helpful and I decided to stay. Pam assured me that management was working on getting the air conditioning fixed.However, upper management NEEDS to get AIR CONDITIONING fixed- ASAP! The air conditioning has been out for close for over two weeks. A swamp cooler does not cut it when temps are above 100 (and we can been well above 100 for a record-breaking amount of time! ) and the humidity is high. It is SO warm inside the facility.PLEASE get air conditioning fixed. It was awful moving into new unit when it was SO warm/ hot inside! My poor mover was having a difficult time and needed several breaks .
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August 2023 by melinda knoche
Pam at the Thomas Rd location was extremely courteous, friendly, and polite. She helped me find the size and configuration of the unit I needed. Excellent customer service from her!!!
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August 2023 by Maxwell Ciccone
Pam was very helpful, kind, and a pleasure to work with. Would definitely recommend!
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June 2023 by What Lint
PLEASE GO ELSEWHERE. This place is run down and abandoned. The same no staff sign has been up for 1 month now. There are no people actually running the place and it has trash/homeless people wandering around inside and asking for free items. Used to like storing my stuff here but I am moving to a new place due to how unsafe I feel.(the sign said someone would be back at 3pm and it was well past 4pm)
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June 2023 by Michael Trafton
I have had a unit at this location for the past 4 years and I can no longer advise anyone to store here. Management has run every good employee away from this place. Tony was the glue holding this place together and you fired your only valuable employee. This place has been abandoned. There are no workers at this store and no one comes to open the doors so your stuff will get locked inside. This place is not safe do not recommend storing anything here as there is no one ever here to guard
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June 2023 by David
reserved unit online. was ready next day. no issues! great place.
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June 2023 by David Zubick
reserved unit online. was ready next day. no issues! great place.
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March 2023 by Tricia Romero
This isn’t a huge self storage facility which is great by me. Reserving a space online and moving in the same day was easy. The staff member helping me (I didn’t catch his name) was very nice and knowledgeable. I don’t need the space for long, so the price and the size are perfect. Thank you!
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January 2023 by Cindy Dobrinick
Tony is the best! Very helpful with a great sense of humor.
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January 2023 by Lena D'Amelio
This business evidently doesn’t want to make money because they don’t have any employees on the clock so that I can get a storage unit. Terrible service.
