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October 2024 by Tiffany Fleck
After having a disheartening experience in The Forum Shops Swarovski location, I figured coming back home to Scottsdale would be the right move.
I was absolutely correct. Everyone, from the manager to the staff and even their trainees, were helpful, knowledgeable, and kind. They helped get my exchanges squared away and new pair of earrings! We’ll definitely be back to this location.
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September 2024 by H S
I cannot say enough good things about this store. From the moment I walked in the ladies were fabulous. Emily went above and beyond to show me so many pieces and to make sure I was happy.
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September 2024 by Charlotte Nelson
I was greeted with a very pleasant attendant, Makenna! Despite warning her that I was only browsing at the moment, she still made a great effort to make my time there lovely. She was knowledgeable and helped everyone with a smile :)
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July 2024 by Carmen Vizcarra
I came in to the store yesterday and they had what I was looking for plus more. Heaven who helped me was fantastic and very professional. Plus this was my first time being in this store. Great experience overall.
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June 2024 by Ruby B
10/10 staff is so helpful and genuine ? bought a special gift for my family here! The cashier hand wrapped everything and explained the perks of buying from them over other stores! ?
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March 2024 by Erin Hoover
The manager Tanya is an absolute maniac and I saw her screaming at her employees. She is short tempered and needs to focus on keeping her store organized and clean. Not focusing on her ego as a manager.
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March 2024 by Rin H
The manager Tanya is an absolute maniac and I saw her screaming at her employees. She is short tempered and needs to focus on keeping her store organized and clean. Not focusing on her ego as a manager.
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February 2024 by Tracy Valenzuela
Service was great
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January 2024 by Daniel J. Murphy
Fantastic service. Adrianna was super helpful with a necklace I couldn’t untangle on my own. Would recommend coming here for her help. She’s the best.
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November 2023 by Gail Wise
I always love looking at "bling"
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October 2023 by Bo-Be-Q
Blink, blink ?
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August 2023 by Angie Ramirez
I was there this morning to purchase a few items for my husband’s birthday. And no one was at the register. I yelled asked for help . But no one came out . A store like that shouldn't be unattended. Js
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June 2023 by Jordan C.
The ring that my girlfriend and I were shopping for today turned out to be amazing. The quality was great, and it was exactly what we wanted her promise ring to be. With that being said, the quality of the customer service was horrendous. The young lady who helped us out said a total of less than 15 words to us throughout the entire transaction. When asked for more information regarding cut, size, and style of the ring we were buying we were given a general response about Swarovski crystals. We could tell that although the box she was pulling for us was damaged, the other employee waived it off as if it weren't a big deal. It may not have been a big deal to those two, but to the customers in front of them it would have meant the world if they had gone so far as to simply switch a damaged box out for any other one. Although the quality of the crystals reflect that brand's renowned name, the shocking lack of care on part of their employees is reminiscent of other higher-end brands that sit just a few floors above them at the same mall.
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April 2023 by Jennifer Nisengard
I visit Swarovski stores all over the country and the customer service in this one was just lacking. I came in ready to purchase and left empty handed
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January 2023 by Mercedes Pearson
Was waiting for 15 plus minutes for a return….. the customer service was awful as one was free but only wanted to help new people walking in. Very disappointed in the service and believe it needs to be improved as it made me not want to return to come back to spend my money. I will order online moving forward & still waiting to do the return
