-
March 2024 by Melissa
1 Star for the sales reps working there tonight.
-
January 2024 by Amanda Oakley
holidaaays still on display ✨
-
January 2024 by David Sesmas
Staff super helpful and made me feel comfortable shopping there compared to other purse stores this one was a great experience
-
December 2023 by NebuRzednAnreH
The staff is very friendly and helpful.
-
December 2023 by indiayoung15
One Star is One Too Many!!!I stopped by this location while on vacation. I walked in and no one greeted me, however some of the sales associates were with other customers so I thought I would patiently wait my turn to be serviced. I walked around for more than 10 minutes holding a shoe to ask for in my size. One sales associate asked me to excuse him as he passed right by me and headed to the front of the store. I walked around to the other side of the store and still no sales associate greeted me or even ask if I needed any help. I am a HUGE supporter of the Tory Burch brand so there was a pair of shoes that I really wanted. I finally walked up to an associate who was working with a customer to ask if there was someone available to help me. All of the associates were walking around me assisting no one. She asked what I needed, I explained this shoe in a 9.5. She said, "let me check". She brought the shoe out laid the box on the table behind me and walked back over to the other customer. I loved the shoe, it fit PERFECTLY, but I could not bring myself to buy it due to the lack of customer service I received. I walked out the door in disbelief and frustration. After seeing the look on my face and hearing my experience, my husband entered the store, took a picture of the shoe and purchased two pair (different colors) online. I truly believed that I was stereotyped due to every other person(s) entered in after me were being serviced and greeted. It was not of my personality nor my financial ability to shop, because I was truly dressed in the Tory Burch brand from head to toe. I took the experience completely personally. I would never recommend this store to anyone and I would like to recommend that management address this issue immediately with hopes that this has not happened to any other customer. I spend too much money on this brand to be treated as such. I feel that my experience does not reflect the Tory Burch Brand, but it is a poor reflection of this one particular store. I have never had this type of experience at any other location.
-
December 2023 by Dalila Gutierrez
Elizabeth is really nice and patient. She has really good customer service. :)
-
December 2023 by baba Zheng
The waiter's attitude is very bad
-
November 2023 by l love my life
-
September 2023 by N Prez
Bought wife sandals and a purse. Customer service was great.
-
August 2023 by Taylot C.
Worst customer service I've ever had. I was ready to purchase 3 different items and told 2 different sales associates and they both just blew me off and wouldn't even answer a single question I had before purchasing.Looks like I'll be buying through Nordstrom instead as these ladies do not deserve my commission based on these interactions, or should I say lack of interacting. I'm honestly appalled.
-
July 2023 by Marcelino B
Came into the store looking to purchase a wallet to match my new Tory Burch purse. Nobody came to assist me, nobody greeted me despite making eye contact with a male attendant twice. As I was walking out that same gentleman leaning in the back without a care in the world said hello. Yeah thanks for nothing. I have a Tory Burch purse but no wallet, the attendants at the California location don’t compare to the ones in Arizona, Arizona leaves a lot to be desired. When I was in California I was greeted immediately and shown the newest purses and accessories, however I made the mistake of not getting a wallet. I’ll make my purchases online because these store associates in Arizona don’t deserve the commission.
-
June 2023 by Amy Garza
Cameron was AWESOME!!! He was so professional and made my experience want to come back to see him and buy more shoes and jewelry!!
-
June 2023 by Sindy m.
Cameron make me feel like I was the only customer there making me so special on my first purchase as Tory Burch customer . Thank you Cameron
-
January 2023 by Leigh R.
I counted 5 employees at this location yesterday. Two customers in the store and a line of 3 people outside. Why? Employees literally standing around doing nothing. I guess they are trying to look more exclusive than the brand really is? It really looked very silly. I think I will shop elsewhere, those employees have no business being in a customer service related field.
-
December 2022 by Solomon W.
My wife & I went to this store on a holiday weekend. We flew in just for a couple days just to get some sun. My wife bought some $400 lug boots but needed them shipped to Seattle as we had no room in our bags. Great way to celebrate with holidays & beating cancer. We didn't have the best experience.No confirmation was sent via email that was provided.No phone call was given as to the delay. No phone call was returned after multiple messages left. Had to call on another phone to get a response. They seemed short and defensive. Definitely wouldn't buy from this store again as this seems like a real hassle for an upscale purchase. Maybe we didn't spend enough to get expedited support