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October 2023 by Dan L.
Shout out to Fransisco Gomez for issuing my refund to the COMPLETELY WRONG CARD' glad the lady who had my first reservation now also has my money. How did this guy become a manager?
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September 2023 by Shanna W.
Not very friendly employees. System was down and cashier just stared at us as if we were an inconvenience for him to put his iPhone down. I did ask where the nearest uhaul was and directed us to another location that was closed. So sad since this is in my neighborhood
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September 2023 by Jeff G.
Oblivious counter person didn't care that there was a long line while listening to Karen P and her reservation over two months away to rent a truck and maybe a storage unit, and what size mattress protectors she should get, and if they should be doubled up, and then Jeff and Sharon coming into help, and maybe she should get a different sized truck; and what are the options for different storage units. Store clerk knew there was a line and didn't ask her to politely let them check out for their moving items. Some people actually need these moving supplies for their move, unlike Karen P and the store clerk who just want to go over all of the options available from packaging tape to storage, to gas mileage. It was like a surreal MTV show where they test peoples patience. Finally, after 30+ minutes, I asked if he could politely check out some patrons who had been patiently waiting. Karen said I was impatient and rude for interrupting. Sorry Karen, but some of us value our time. When the clerk tried logging into make a sale, he crashed their system crashed and he couldn't ring anyone up for their items. I am ordering off of Amazon for same day delivery. It is quicker than going into a Uhaul store.
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August 2023 by Don P.
this place is a joke! i rented a trailer one way. i pay for it they tell me to pull around they hook up the trailer and they have a short someplace in the wiring of the trailer after 45 min of two guys trying to figure it out i tell them il just take the one right next to that one its the same trailer they tell me no i cant that trailer was for local use im like its the same trailer after almost 2 hrs i asked to speak to yhe mgr the guy gose to get him and comes back and says they can give me a refund im like no im already late so i call the 800 number they tell me i all of the sudden i have a do not rent on my phone number beof something in 2019 were it says in the notes that a trailer i supposedly rented may come back damaged not that it did but may have so then the mgr gets off his ass and tells the guys to unhook me they cant rebt to me WORST PLACE EVER AND THE MGR SHOULD LOSE HIS JOB THE WAY HE SPOKE TO ME WAS UNCALLED FOR Affter I left the 800 people found me a different U-Haul to rent from what a bunch of crapy service at that location
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January 2023 by Nancy S.
Great place to buy propane and this review is for that part of the business. You just pull up in your vehicle, get the tanks out and set them in front of the tanks. The people working here do the rest. You do not even need to go into the actual store. The guys are sweet and they offer to help you put the tank in your car. It's so much easier and more convenient than any other propane place. I recommend it!
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January 2023 by Johnathan C.
Great staff they have here. Very diverse. They are helpful and knowledgeable. I will always rent my trucks from here. They are a fun group. Kudos.
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December 2022 by Jeff K.
We rented storage pods on our driveway during a remodel and hired, but then did not need movers after rescheduling them. The entire process was handled in a friendly and professional manner. We were reminded and kept informed. The price was excellent. Don't be tempted by others that don't tell you that there is a fee for taking their units back.
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October 2022 by James K.
We just completed an18 hour drive from Phoenix AZ to Houston Texas in a 10' u-Haul truck with a towing auto transport behind it. The reservation system was easy and helpful. We averaged 11.4 miles a gallon and fueled up at Love gas stations along the way. Towing the auto was not difficult at all. They also allowed us to drop off the auto trailer first, so we could then unload the truck. Marlene in the fleet department helped us with pick up changes and Elliott Burnette in the Old Town location was extremely helpful with getting our automobile attached and loaded. The U-Haul representatives on both ends of the trip safely and efficiently loaded and unloaded the car and trailer and processed us quickly. The U-Haul was clean, comfortable, safe, and super easy to drive. We recommend U-Haul and their friendly staff. Thank you U-Haul family for making our new home transition easy. Jim K.
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July 2022 by Dwight D.
I needed to tow my vehicle across state lines with my own truck. So I stopped by my local U-Haul, got educated and, reserved my auto transport. They warned me that supplies were limited and that although I made a rezzy they may not get enough auto transports on my timeline. I was okay with that, after all, I could get my fiancé to drive the second car. Anyway, U-Haul called me back days prior to pick up to ensure they had assigned me the right auto transport. It turns out they hadn't so they made the correction. Boy, I was glad they did. I later showed up for pick up. They offered help loading my vehicle for $20. So worth it! The guy who loaded my vehicle was working! Scottsdale, AZ is brutally hot during the Summer but this kid did his job, was super helpful and, informative. He assured me that I was going to get home safe. And sure enough I did! The reason I am giving them 4 not 5 starts is because one of the front two tire straps came loose during the trip. The other front wheel remained tied securely and thankfully the chasis had a safety chain on it too. I didn't notice until I got home, so I did get home safe but it's a tad unsettling that things started coming loose. Overall I'm happy with my experience but my suggestion to all is triple check all tire straps before and during your trip.
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June 2022 by Brian S.
Had a month reservation for a 6x12 trailer. Their location is 10 minutes from me. Received a confirmation call the day before that I would have to drive to casa grande (an hour away) to pick it up. WHAT!?! Asked for a discount for the trouble...NOPE...said everyone is in the same boat as me. Also, don't call them. Nobody picks up the phone. Save the hassle for yourself and go somewhere else.
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May 2022 by Alevia H.
Alan C. Was extremely helpful through a very difficult process! I highly suggest going to see him directly. He's helpful, kind, and pretty awesome! Certainly coming to this location again if I need to use a uhaul in the future!
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March 2022 by Amanda F.
Called to reserve a standard truck the day before pick up. Rodney the GM answered and set me all up. I went with my bf the next day to pick up. Jessenia was our customer care rep and got us all checked in/out. Very personable and helpful. The store was clean and overall a smooth process. Thanks U-Haul!
