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March 2024 by Mercedes Vilchis
Ask for Selorme, he is communicative, helpful, and someone you can trust. Not only that, but his whole team is very respondent and more than willing to answer any questions or concerns.
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October 2023 by Michael Luce
Excellent in person customer service from Amy.
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August 2023 by Denise/Imagery Skincare Total Harmony and Wellness
UMB has been a vital part of my financial institutions. I look forward to working with your professional and personal bankers to assist my needs.
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October 2022 by Cori Harper
If you are looking for customer service and follow-up, this is your place. You are always greeted with a smile and treated like a person and not a number. They know your name and remember you when you come in. When you have a question if they are not sure of the answer they get back to you as promised. They are there to help you. If you are looking for banking with customer service this is your place, with consistent employees. You can do almost everything a big bank can do (except Zelle)
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June 2022 by Todd Stevens
Great bank - Great People!Christopher C. very professional and responsive.Frank G. great too!
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August 2020 by Kurt Larson
It's a simple thing to update your Google listing to show you're CLOSED for Corona-con! Instead we drive here for nothing!
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March 2020 by Charles Everson
DO NOT use Ulyses Jimez, he setup my heloan with a checking account he promised to have no fees, it ended having a $8 fee every month they told me they don’t have a free account for
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April 2019 by Brian Cullinan
Never bank with these people!! They charge a $10 monthly service fee on HSA accounts. So if you are healthy you have to pay fees!
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February 2019 by C MM
Nothing but pleasant experiences with the staff here! :)
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December 2018 by JoAnne S.
Terrible customer service, moved here from K.C., employees here are not as helpful, maybe because they know the owners aren't here. Thinking about moving my accounts to another bank in Arizona. Really sad this bank was always awesome!
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April 2018 by Rachel R.
I drove out of my way to go to this branch. They were not able to help me. They gave me a phone number to call. When I asked the hours of the call center, they said they were open 24/7. The call center was not open 24/7. I spent hours on hold and still have not resolved my issue. Why do you have a branch if you are not able to resolve customers issues. So frustrating.
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September 2017 by Ryan Claridge
Incredibly professional bank, amazing customer service.
