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March 2024 by Evan English
This is the closest UPS store to where I live, and I will be driving further to avoid going here again. Each time I have gone to this location, I feel as if my being in the store is an annoyance. There is another location on the west side of the 101, I'm going to try that one next time.
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February 2024 by aysha austin
Every time I go to this location it’s an utter waste of time. I have a UPS account for a reason so I can use UPS but they can’t do anything or I can’t buy postage for UPS packages at a UPS store. I could only do that at a corporate location. Why have a UPS store to service UPS Account holders can’t even buy UPS shipping with the discount that comes with their account. This is ridiculous.My printer broke, and I Need to ship something but all they can apparently do is scan something that you’ve already printed.the people who work here are the least helpful customer service of any of the UPS locations I’ve been to
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December 2023 by E C
Staff here always unfriendly and since I started returning Amazon items here, refunds have been taking longer to process. Even though the interaction is brief, it’s unpleasant enough for me to want to go to another UPS location even though this is the closest UPS to me.
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October 2023 by Tanya
Customer service is nonexistent. The young lady who works there (came in Monday late morning/early afternoon) never says anything but one word “receipt “ when returning amazon package. No please. No thank you. She looks very unhappy and cranky. This was not a one-time situation. Always
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June 2023 by Zoe P.
Thank you so much, Bria!! This kind soul let me in while locking up for the day and processed my Amazon return. It didn't fit in my car and I was so happy to get it out and returned! Bria has helped me out a couple times in the past with Notery stuff and I am so grateful!!
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June 2023 by Rhoda B.
I came in to drop off a package today, Sunday, June 4th. The associate of the afore was asleep on chair and it took a few call outs to make her up and get service. Don't know her name but was so disappointed and she was so unprofessional. She didn't acknowledge her delay for lack of service. Very dissatisfied!
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May 2023 by Karen C.
Had to ship 8 large boxes and about 12 pieces of framed art across country. Bria was so knowledgeable, friendly and took the time to make sure everything was packaged properly. It was a big job and she managed to get it all done while also taking care of other customers who had quick drop off transaction. I would highly recommend this UPS store for all your shipping needs.
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May 2023 by brittny w
The main woman that is always there has the worst attitude every.single.time! Will never go back!
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March 2023 by Ariana Wheeler
Amazon Returns!!! No need for label or packaging, just bring the QR (black square) code on your phone that Amazon gives you when you file for return, once you select The UPS Store! Free returns and shipping (Amazon). Nice customer service, good hours, location and parking are fantastic, simple and easy access, lines managed well, local feel. PO Boxes available. All pricing information available if you give them a quick call. Also, available on website.
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March 2023 by Bernadette Chaney
I want to thank Bree for helping me at the UPS store at this location. She was extremely helpful, friendly, and was so kind in replacing the defective tape that I had bought. I will definitely be going back to this location for any other services!
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February 2023 by Robert Wallace
They closed 5+ min early to run an update on the computers. Long drive, was on time, and they were worried about cutting out early cause it was slow.Keep the store open until it's closed. Don't run reports or updates that shut down your store before your closed.
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February 2023 by Jacob Smith
Staff is not friendly, ignored me for several minutes, then acted annoyed to have a customer in the store
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January 2023 by Em J.
Rude employee at the counter. walked in to return a book to Amazon and she barked at me to come over and scan it. I walked over to her and said "just an Amazon return" and she cut me off and said "yep" in a condescending tone like she already knew what it was and was annoyed that i said anything. She asked if i wanted a receipt i said yes and then she threw the book to the side and also seemed annoyed i wanted a receipt. Get better customer service skills. I'll stick to the ups store on raintree and the 101
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January 2023 by James N.
I've made this my regular UPS Store mainly because of the fact that they are open on Sundays when I am most likely to be running errands. Friendly staff always makes my Amazon returns a breeze and they're also very handy for my notary needs. Very conveniently located just a couple of doors down from Starbucks and next to AJs makes this a one stop shop kind of day!
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November 2022 by Tyler Bryant
My company has used this location for years and we are always happy with the result. Brian is a pleasure to work with and takes care of all of our printing needs. Thanks Brian and team for always making sure we have what we need - and fast too!
