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March 2024 by Justin Ferrara
Cathy with passport department is great. In and out with ease.
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March 2024 by Hazel Vega
Today I received the worst customer service of my life. Katherine was disrespectful, unprofessional, and condesending. USPS should do better. If you are in need of passport services, do not visit this location. Nobody should be treated the way we were treated today. Someone called me today in regards to our experience and said that she is about to retire and that maybe she was having a bad day. So, that makes it okay to treat me like she did? No, this is unacceptable and should not be tolerated. I am a customer that needed some help and left feeling terrible. We will never visit this location ever again. And I hope USPS reconsiders the type of staff they have employed.
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February 2024 by Jay M
Id have to say I had an incredible expirence at this location today. I had to write a review and say this is probably the best interaction ive ever had at a post office in years. Definitely will be skipping the automated machines in the future! Thanks guys!
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February 2024 by Hannah H.
An employee working at this location hung up on me and I have not been able to get a call to go through to this location since I believe they have blocked me to some extent. I was only calling for information on a change of address.
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January 2024 by Zeina Cook
Great service, professional, friendly. They made my day! Shout out to US Postal Service @1776 N Scottsdale Rd. Scottsdale. Thank you
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December 2023 by Meme Applicable
Had a package sent to a friend, they decided to send it back because I don't live there? Ridiculous, no wonder they're losing billions. Don't bother sending your gifts through them, they won't get there if the mail man feels bad that day.
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October 2023 by TK Mad
Worst customer service in the country. If you have any issues and try to call, the horrible auto system constantly hangs up on you if you ask to talk to a representative. Ridiculous.
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October 2023 by Bridget Lachner
I came ~10 minutes before closing (which I hate doing but unfortunately the bus schedule is wonky here) and a friendly woman who I think was a supervisor promptly helped me print a label and get a return shipped at a different desk. Much appreciated, I know it’s a hectic business.
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October 2023 by Arezoo Shahi
The staff at this post office consistently provides exceptional service. I've been a customer here for a while, and every visit has been positive. I'd like to thank a lot in particular to Jim, who stands out as one of the most knowledgeable and outstanding individuals I've encountered at USPS. During my recent visit, I also noticed Claude, who was in training not too long ago and is now doing an excellent job. Their dedication is truly commendable, and I applaud their efforts to maintain this level of service excellence. Keep up the fantastic work!
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August 2023 by David
Absolute garbage. Live in an apartment complex expecting a certified letter only to find a notice in my mailbox days later saying they missed me despite not coming to get a signature or something. Been told by USPS that they don’t deliver to the door, so why exactly do you sell shipping with a signature if you won’t come get the signature.
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August 2023 by Lori V.
Went to this office for our passport applications.....two minors and one adult. All I have heard is horror stories about waiting through long lines and a difficult process. Katherine is the most amazing worker. She is kind, fast and so helpful. She should get a bonus for the amount of applications she processes in a day. We will always use this location in the future!!!
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August 2023 by Luisa Resendiz
Very helpful and friendly employees! The mail carrier and his coworkers helped me track down some packages that were set to be returned to sender
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July 2023 by Judd R
The staff is helpful enough when you can finally get through the line.However, the REAL problem is their Priority Box Drop off. Over 80% of the time I have gone in after hours, it is jammed and won’t let you drop the box off. I even went during hours and it was jammed closed. The workers said they just cleared it 15 minutes ago.How about finding a better permanent solution? E.g. Add 3 more drop slots? Modify the existing one to allow more packages?
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July 2023 by Judd Rousseau
The staff is helpful enough when you can finally get through the line.However, the REAL problem is their Priority Box Drop off. Over 80% of the time I have gone in after hours, it is jammed and won’t let you drop the box off. I even went during hours and it was jammed closed. The workers said they just cleared it 15 minutes ago.How about finding a better permanent solution? E.g. Add 3 more drop slots? Modify the existing one to allow more packages?
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July 2023 by Lyka Johnson
The person working was very fast and good at her job. Passport application took 7 mins for 2 people. Very impressive!
