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February 2024 by Jen M
Fatalistic service from Jay, she was beer helpful, and thanks to all the other ladies working on Sunday!
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February 2024 by Timm T
I came in today with broken phone and didn't expect that I can get a new phone without down payment and Shaun specialist helped me out and basically saved my job and life today I really recommend go here and ask for Shaun help was amazing. Thank you I appreciate this.
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January 2024 by Charity Brown
Really great experience today, knowledgeable and helpful reps here that made my upgrade , replacement a breeze ??? Thanks again Jackson ???
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January 2024 by Annie B.
Could not be bothered to help me return trade in iPhones to Verizon. Told me I had to Mail them back using instructions totally different from all printed information I had. Service is very poor - hasn't changed in years. Refused to provide boxes or envelope for mailing. Very cavalier and uninterested in customers.
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January 2024 by Janine Mccowan
SHAUN was phenomenal. Outstanding communication skills. Is a dedicated professional who consistently delivers high-quality results, exceeding expectations. Highly recommended you see him for all sales need.
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January 2024 by Jenna Iannone
Shawn was so kind and stayed late to help me get my phone set up, thank you so much!!
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December 2023 by Michelle A.
Went to upgrade our phone with this new deal going on when you trade in your old iPhone. They didn't have the color we wanted in stock so they offered to ship it to our home. NO ONE at this store said we had to be home to sign for it. We work and no other delivery options were provided to us. Now we've been back and forth with Verizon and UPS trying to get this item and neither one will help us. They're talking in circles about how it needs to be handled and who can fix it. We also escalated this to Verizon corporate and they were very unhelpful. A literal JOKE.
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December 2023 by Tony Medlock
Sydney Miller is the WORST!!She called to offer an upgrade to our service. We didn't need business internet or new cellphones. Since she couldn't sell me anything she stopped returning my calls and emails.
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November 2023 by HoyMay P.
I finally found this store located in The Promenade in Scottsdale. The place was mobbed so I checked in, browsed a bit and then had a seat. It was probably a 40+ minute wait. It was Black Friday so I just put my patient hat on and browsed the Internet while waiting. The staff were helpful and efficient. We finished in about 15 minutes. I was happy to finish and leave. I got my things done so homeward bound.
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October 2023 by Resort Cordelia
Bad Service. Waited more than one hour and half...No one asked what do I need...Finally "Chris" came but seems like he doesn't know anything.My Samsung Z fold phone got a screen damaged on center.But he said it is screen cover problem.It is shame that service helper doesn't know what is the problem and doesn't know what to do. I have to go to other Verizon. LoL....
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October 2023 by Lindsay Dahl
This location is terrible. First off the store is freezing. None of the employees are friendly and we waited over 30 minutes and no one bothered to help us or check in on us to see how we are doing and apologize for the wait. We saw over 3 staff members just standing around with their iPads pretending to look busy without helping any guests out and talking to one another.
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October 2023 by Keith Falkenhagen
Wait was long. I told them I was only there for the day and they scheduled a tech to meet me a week later. Clearly they don't listen.
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September 2023 by George Sheaffer
Kaycee did a fantastic job during my visit. She discussed plans, phones and set me up perfectly. Very professional.Thank you.
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September 2023 by Tristen Gilchriest
Arrived at the store around 2pm still here over an hour and I've yet to get any assistance even when there was only 5 other people in the store. Wasn't even asked if I was getting help, newer people arrived and almost immediately received help what a joke.
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July 2023 by Christopher Hickman
Stopped in for n 07/25/2023 and visited with Associate Kaycee regarding a technical problem on my phone. It was an easy fix for Kaycee and I was out of the store in two minutes. Great customer service! Highly recommend!!
