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December 2023 by Larissa Fleming
Wonderful experience in store with Ian. My fiance and I came in with many questions, guidance needed, and some hand holding. We walked out with two new phones, a better plan, and a new found appreciation for Verizon. Thank you, Ian!!
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December 2023 by Ian Welch
What can I say? The staff at this store is fast, efficient, knowledgeable, and I would trust each and every one of them with the keys to my porsche. I need to give the biggest shout out to a girl there named Alexis. She set me up with a brand spankin new s23 ultra and I couldn't be happier with it. She also taught me how to use these little text picture things ????? . In conclusion if you don't pay this location a visit you are missing out on not only a hoot but a holler as well
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November 2023 by Sebastian Fiddledinks
This Verizon store has to be the absolute best in the valley. The employee Kaycee, who helped me, went above and beyond. She walked me through how everything worked and made me feel so comfortable. They also have a backpack event that they do every year. Kaycee talked to me about it and I will definitely bring my family!
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November 2023 by J H
I had come in just before closing… Ian was already helping another customer but made time for my issue. Even though it was late, he patiently listened to and addressed all of my concerns, and even called Verizon corporate support to ensure that my issue was resolved. After dealing with a very frustrating hardware issue that had been progressively getting worse, Ian finally helped to deliver a resolution, like a breath of fresh air after many dead ends. Really this was one of the best customer service experiences that I have had at any cellular store, or at any store for that matter in recent memory. I plan on returning in person when I am ready to upgrade hardware, and highly recommend others to work with Ian when they are ready to add lines or upgrade devices. Thank you! A+++
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October 2023 by Sandra Murray
Alexis and Kaycee are very efficient.Patient.pleasant.I will always come to this store.You should acknowledge your good workers.Maybe give them a raise.
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October 2023 by Alex B
Probably one of the best customer service experiences I’ve had in a long time. Serena helped me with all of the questions I had and made the process of buying a phone actually enjoyable for once. Thank you!
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October 2023 by Christina Cain
My family and I went into the Verizon store the day before the I-Phone 15 launch day. We were a day too early! No worries, Serena (the Manager) asked us to come back the next day to get the phones, yet provided us with some information in the meantime as to what we could expect for trade in's, the cost of the various models of the phones, and possible available colors. We came back the next day, and Serena surprise us with getting more for our trade ins, she convinced me to trade my I-phone 12 in, (due to the great trade in value), and her customer service was impeccable. She told us how everything would work, and provided exactly what she told us. No bait and switch. Very pleasant, exceptional cell phone buying experience. Ian was also very helpful later in the day with finishing our transaction, since Serena toggles between the stores on North Scottsdale Road. I can't express how refreshing it was to get great customer service, and an honest experience in today's world. Everyone should do business with this Verizon store, you won't be disappointed!
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October 2023 by logan yoon
I normally don’t write reviews but after having such a great experience i had to! Ian was great! He was so Plesant to work with , answered all my questions , and found solutions in a timely manner. Best experience I’ve ever had at a Verizon store yet!
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October 2023 by Sylvia Gonzales
I made the switch from T-Mobile and to Verizon. I had been throwing money at T-Mobile for years and had a bad experience with their customer service at a store earlier this week, so I said ‘I am done!’. My two phone lines I had just started were not working, turns out t mobile was holding onto my number so I couldn’t port it.Went in the store to fix this issue, buy an iWatch and came out with the 5g internet and another phone. Ian was who helped me, he was patient, kind, and very helpful. He went out of his way to help me and answer every single question I had, unlike the experience I had at the other carrier earlier in the week. He acknowledged customers, and took care of our needs in between that but never got carried away and came back. I think to operate an efficient business, you have to work like he did. I got the 5g internet, tested my devices on the network, and I think I am going to cancel Cox now because it is working like a charm.
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September 2023 by Stephen Hayes
Lost my phone today, I went in and Serena saved me. She went above and beyond to help me out and finally after trying for 30 minutes to get into my new phone I was saved. I don’t meet many people like her but I’m glad I did as she is absolutely amazing and has won my loyalty.
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September 2023 by Chad Ludwig
Ian was super personable and very helpful. Got me switched over to a new iPhone 14 Pro Max and explained everything that was included in my plan package! Will definitely be coming back for the amazing service!
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September 2023 by carrie curran
Ian was super fast and efficient helping get a replacement phone for my iPhone that had software problems. Highly recommend you work with him. He made the steps very easy.
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September 2023 by Theodore Zaki
Stopped in today to set up 5G internet and was privileged to work with Ian who walked me through the process with utmost professionalism knowledge and kindness. He also took the time to work with me on my existing wireless bill, advocating for me to ensure I receive all promised promotions. Thank you Ian!
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September 2023 by Adrienne Scheck
Fabulous service. Had to go in multiple times to transfer things from my old phone to my new one - totally due to my errors. Every time Casey took care of the issue with patience and a smile. Cannot believe how fabulous the service was even though I did not buy the new phone in their store. Cannot recommend them enough!
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August 2023 by CT M
Great service. I was able to get home internet and cellular for less that what I’m paying now and get new phones too. Ian W was great and took the time to walk through all of my questions.
