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January 2024 by G G
UPDATE: January 2024Had high hopes that the service in this Vince store would have improved….OOPS they did it again!Popped in to make a purchase thinking surely that the service had been addressed & the 'not so friendly' atmosphere in this store would have changed.I looked through the store, found the items that interested me (totaling $700+), took about 10 minutes. Not one but two saleswomen hovered around the cash wrap didn’t bother to acknowledge that I was in the store nor made any effort to engage. In all good conscience I just couldn't spend money in this store with this lack of service. I will admit that the two saleswomen were not talking to one another either.Before leaving a couple walked in & they weren’t greeted, no shock there.I left, no purchase. Just can’t support a store where the staff can’t make an effort.Guess I can count on substandard service, no wait....no service from the Vince store in Kierland Commons shopping center in Scottsdale, Az.Guess I'll keep shopping the website & other Vince stores when traveling.Hope springs eternal, I’ll give them another year!Maybe someday management will train staff that promote the 'customer experience'. I guess that I am asking too much. Too bad!I did read updated feedback. It appears the (other) feedback is being written to enhance the impression of this Vince store. One only has to enter the threshold of the store to know that they are not customer friendly.In previous years:Worst customer service I've seen ever!Will never shop the Vince Scottsdale store.In the Vince store (Scottsdale, Az) customer service is nonexistent.The regional manager is a prince (who addressed the issue immediately & responsibly), online customer service is wonderful.Simply put the damage is done.With the exception of online purchases or when traveling I will visit other Vince retail stores & outlets to make purchases.I see additional feedback by other customer’s that management in this store has not modified their behavior.The CEO & Board of Directors would be taken back if they understood the audacious management style that is allowed to operate in this store.
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December 2023 by Judy Krendick
Larissa Gauntt was my initial contact at Vince Scottsdale Quarter and I knew at that moment I would have good old fashion great customer service! I was looking for an early Christmas gift with unexpected cold rainy weather forecast in sunny Arizona. I needed a coat and she was able to help me find the exact one I wanted even though it was not showing available online. I went to the store to make sure it was the right coat as I could not see it online. It was and we ordered it to be delivered to our home. Fast forward to countless calls to FedEx and Vince regarding my coat showing my purchase delivered when in fact it had not been. I called Larissa and she worked swiftly to get a new coat sent to me! The customer service I received was remarkable given the current level of “oh well” that seems to be the norm and acceptable. I was a long time customer of Vince and now will be a lifetime customer.
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November 2023 by Debbie S
I am writing to share my experiences and thoughts regarding Larissa. In all my interactions with her during my visits to Vince, I have been consistently impressed by her extraordinary abilities and dedication to her job. She takes time to actively listen to customer needs, answer questions, and give honest opinions and recommendations. I want to express my gratitude for her outstanding customer service, which to me is the backbone of a successful retail business. Thanks, Larissa!
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November 2023 by Nicole Lauren Stagner
I recently had the pleasure of shopping at Vince in Scottsdale Quarter, and I must say that my experience was nothing short of exceptional, thanks to Larissa, the incredibly knowledgeable and friendly sales associate!!
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October 2023 by Shea Stagner
I am writing to share my experiences and thoughts regarding Larissa. In all my interactions with her during my visits to Vince, I have been consistently impressed by her extraordinary abilities and dedication to her job. She takes time to actively listen to customer needs, answer questions, and give honest opinions and recommendations. I want to express my gratitude for her outstanding customer service, which to me is the backbone of a successful retail business. Thanks, Larissa!
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July 2023 by Jane N.
I'd never been to the store I mostly buy Vince at Nordstrom. It's beautiful . Great atmosphere and the staff was very helpful and kind.
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May 2023 by Amanda B.
Victtoria is amazing there! After taking the time to hear what I was looking for, she made the best product recommendations based on my interests. She didn't mind grabbing me different sizes and colors of the articles I was trying on (I didn't know my size). Victtoria even told me what looked good and helped guide my experience as a first-time Vince shopper. Her and Larissa gave me a bunch of compliments, but not in an overboard, distasteful sales kind of way. I had such a good time that I brought my friends back, the next day, for their sale. 10/10 would recommend this store if you're looking for some quality, elevated wardrobe staples.
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January 2023 by Honest Only Girl
After spending thousands of dollars in this store and with the manager only, I was completely ignored the last time I came into the store by the manager. She lost another large sale, and I will not be returning. I will send corporate a letter about the lack of customer service and training their manager has received at that location. Very disappointing
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November 2022 by G G G
If you need any help with your wardrobe please visit Vince @scottsdalequarter You will never go wrong with @vince their fashion clothes for women and men are just simple/unique with a touch of elegance and classic style!!#fashionlover ?#vince ?#classicstyle ???#scottsdalequarter?2022
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November 2022 by GLENDA GUTIERREZ
If you need any help with your wardrobe please visit Vince @scottsdalequarter You will never go wrong with @vince their fashion clothes for women and men are just simple/unique with a touch of elegance and classic style!!#fashionlover ?#vince ?#classicstyle ???#scottsdalequarter?2022
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May 2022 by Kanu J.
Great experience shopping here on 5.25.2022 - I loved it because Larissa was very attentive and made so many suggestions on options. I got cute staple pieces to work with for summer.
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March 2022 by Gabby Grape
Worst customer service Ive seen ever!Will never shop the Scottsdale store.In store (Scottsdale)customer service is nonexistent.The regional manager is a prince (who addressed the issue immediately & responsibly), online customer service is wonderful.Simply put the damage is done.With the exception of online purchases or when traveling I will visit other Vince retail stores & outlets to make purchases.I see additional feedback by other customer’s that management in this store has not modified their behavior.The CEO & Board of Directors would be taken back if they understood the audacious management style that is allowed to operate in this store.
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January 2022 by Wendi R
You cant do returns there
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September 2021 by TheRealDoris
They must be doing well - they don't even need to answer the phone anymore. I'd prefer to give the sale to the local store but oh well, guess I'll order on-line.
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December 2019 by Jon Neace
If it wasn't so expensive I'd own more
