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March 2023 by Kelsey A.
100% do not go here for Village Medical care. Based on the reviews over the past year, I had an extremely similar situation with their shady billing.I will not be returning to Village Medical even though I have not received my follow up appointment because I do not trust how they will code my billing.Although I know some thing is off with my hormones, I do not trust going to this particular location. They coded my diagnosis as mental health, even though it was a blood draw. I received a bill for $187 a month and a half ago and have been in phone tag with both sides of insurance. I called their location and they were not helpful. I've had to call their billing in Texas, and they have no idea what they're doing. In fact, their own company asked where LabCorp was located.... That's your third party billing.. you should know.I called over a month ago and asked them to re-code my diagnosis from mental health to blood panel so that my insurance could pay for it. I got a letter today saying I'm past due. My insurance hasn't seen any kind of review submission. I called Labcorp today and they said they did send it but to call back this Wednesday. It has been over a month. Labcorp should have done this already.I was on the phone with my Insurance and their billing for the past hour. My insurance told me to call back on Wednesday to see if there was a submission. If there isn't, then I have to call LabCorp for the third time. Oh the doctor I saw was Jenna Hilton. Now I feel like it's a whole scam and originally I liked her. Unfortunately that's been a trend of mine since moving to Arizona - liking the wrong people.This is currently still causing me so much stress. I hate dealing with financials and this blood panel should be covered under my insurance where mental health is not. I just wanted to see what's going on with my body and this team literally made it worse. Now I refuse to even go to a follow up because I don't want to be in this mess again.
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January 2023 by Rebecca S.
Do not go to the Village Medical clinic I. This Walgreens. I'm a cash paying patient and paid in full for testing to later get a $30 bill for a test I already paid for. I also got a bill for a $6 behavioral evaluation, that isn't included I. The $150 office visit? $289 I paid in full and still received a $36 bill with no insurance involvement. Your prices are your prices, if the trifecta test is $139 why do I get an extra $30 bill in the mail? Shady shady business.
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December 2022 by Samuel Hernandez
Eileen is so nice and so cheerful❤
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December 2022 by Google user
Eileen is so nice and so cheerful❤
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September 2022 by Deborah R.
I've been a long time customer at the Walgreens on Hayden and McDowell . But lately they have disappointed me in the drugstore Pharmacy they are slow Maybe understaffed . But lately I have been getting the wrong prescription refills and when I addressed it with the pharmacist it was blamed on me as if it was my fault I thought felt that this was definitely someone grabbing the wrong thing off the shelf and shoving it in a bag and handing it to me . Also I called them one morning at 9:00 a.m. or a little thereafter to address the situation with one of my prescriptions and I was third in line for my call to be answered then I was second then I was first and then I was hung up on that was ridiculous to me so I drove over there to address them face to face .
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June 2022 by Anthony O.
I worked with Kimberly Brandstetter, DO and it was an awful experience. I was at a different location and wanted to get a blood test done in which that location messed up. So Village Medical said the only way I could fix it would be to call Kimberly and asked her to fix the other doctors mistake and do the right tests. They charged me $116 for calling Kimberly to fix the other doctors mistake and when I explained the situation and asked them to fix it they did nothing. It took me weeks to get into contact with customer care and finally when I did they argued with me about it for hours. Eventually they said they would escalate it and contact me with more information. One month later they did not contact me at all and they sent the bill to collections. This place scammed me and two Village medical locations have given me a bad experience where I have lost over $100 of my hard earned money for their doctors incompetency.
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June 2022 by Shelly P.
Absolutely love this Walgreens it's been my home Walgreens since I've moved to AZ back in 98. The faces are always so friendly such as Eileen and Paris at the pharmacy! Everyone is fabulous the store is clean and shelves always stocked!
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April 2022 by Spencer B.
The younger female pharmacist was not only extremely rude, she did not know the law regarding filling a prescription authorized by an Arizona surgeon. She said I was trying to violate the law by presenting a "secure prescription on official secure paper", supplied and ordered by a surgeon.If I could give her zero stars, I would.
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December 2021 by Peter S.
This Walgreens Pharmacy has really gone done hill fast. The pharmacist is extremely rude to customers. The only employee there that knows what is going on and is also friendly is Adam. Hopefully he is still there because they need him! I spend way to much money there a month to have a pharmisit with an attitude. Looking into changing my pharmacy now.
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July 2021 by Sake C.
DO NOT go to the Village Medical at this Walgreens. One of the worst patient experience endured this afternoon. NOBODY is trained on how insurance coverage is used at this facility. Girl at front desk did not know how to communicate information to patients. She claimed I had to pay out of pocket for the office visit, although I had insurance that was covered there. Eventually, I had my insurance talk to her on the phone. Dealt with this nonsense for 30 mins. DO NOT GO TO VILLAGE MEDICAL!
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November 2020 by Brittany J.
Don't go to this pharmacy! They never answer the pharmacy phone. I called three days in a row the first day no answer the next day was a holiday then the next no answer now once I finally got through they supposedly can't get my medication because it's now expired. It expired today. If they would have answered the pharmacy phone the last few days ive called I would have been able to get my medication. Now every day medication won't be possible for me to get until the doctors office re opens Monday
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March 2020 by Nancy L.
Love this location for Walgreens. This Walgreens has wider aisles and very well maintained then some I go to. Friendly and has great pricing.
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December 2019 by Julie R.
I'm not sure who this exactly goes to, but I hope someone sees this and recognizes the kind hearted "Santa" working behind the counter in the photo section. Her name is Nicole and she is an angel. After having a terrible day, I can only say, she brightened it beyond belief. The entire staff at this particular location is always wonderful, today Nicole went above and beyond. Please let this find her! Merry Christmas
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July 2019 by Daniel Sanchez
I work here lol but great store
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February 2019 by Alyssa T.
Lynne may be the rudest cashier in existence. She provides her service with a HUGE attitude if you don't have the correct change. She also throws your money on the counter and rushes you out. Lack of eye contact, nasty attitude and overall disgust with her will ensure I never visit this location again.
