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March 2024 by Ron Berger
We are traveling through the area and needed an emergency repair to our rental car. Big O knew we were travelers, got us in right away, quickly fixed the problem, and treated us like important customers. We were so impressed! I can only imagine how well they treat their regular customers - this would be my regular shop if I lived in the area.
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March 2024 by Jon O'Dette
Our rental car picked up a screw in the tire and needed to be replaced. They were able work with the rental company to get us back on the road the same morning. Great service and saved our family road trip! Highly recommended.
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March 2024 by Gary Mraz
Always helpful, honest and courteous.
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March 2024 by Tyler Smith-Coppes
I live here in Sedona and have only used Big O because of their service and speed. The guys are very helpful, pleasant to be around, and make sure that my vehicles are taken care of. We do a lot of off roading and the staff is very knowledgeable about what our best options are. Would give 6 stars if possible. Thanks gentlemen.
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March 2024 by Nicole Nez
Big O does a great job. I go here for my oil changes.
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March 2024 by patty lopez
Big-0 is the place to go for a rainy day oil change. Prompt service (with an appointment). Courteous, helpful, kind staff. Super Oil Change Deals and pleasant waiting area with self serve water, tea & coffee available. Clean restrooms.
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March 2024 by Ben Bingham
On the road from CA to our home in Colorado, I had a flat in Sedona and went to BigO. Because I have a Subaru Outback with all wheel drive, the BigO person (who I later found out was the owner of the Sedona franchise) recommended 4 new tires of identical size shape make and model. Subaru (and most all wheel drive manufactures) recommend the same to prevent transmission/transger case damage). I said OK, they put on tires and I got on my way. Last Friday I was washing the car and discovered they put on two tires of one kind and two tires of another kind, and apparenty charged me the for four of the higher priced tires !! Mostly worried about damage to my transmission I called and talked to the manager. he mostly gave me a "too bad sucker" attitude and told me if it hadn't ruined my trasmission yet, it probably never would. My conclusions are (1) that the owner is dishonest in selling me four of the "same tires" but then putting on two different tires without asking ot telling me, apparently charging me for four of the higher priced tires when I only got two, (2) the dishonestly extents to management who doesn't care once you are out the door and unlikey to come back.
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March 2024 by Cliff Kennell
Had a flat that needed to be dealt quickly. Was quoted $200. Job was done in 45 min and was on my way. Incredible service.Came in at $260 but even with the ridiculous 3% credit card fee I was appreciative of the quick service.
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March 2024 by Jim Bradley
I WAS a customer at Big O for many years but the new managmt has completely ruined this business. Don’t go there unless you want to be ripped off and made to wait while they do it. Completely dissatisfied.
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February 2024 by Jeffrey DeWaal
Fantastic service. These guys work hard and meet deadlines. They were understaffed the day I went in, and still got my tires switched, despite me being a walk-in.
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February 2024 by Navid Nikoui
Very professional and friendly!
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February 2024 by John Sheedy
Great service!
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February 2024 by Cam R
Would give 0 stars if we could. Mark is a crook and not to be trusted. Tried to take advantage of my wife. Nail in tire, Mark pulled it out and said there was a leak when there was no leak. Tried to convince my wife to buy all 4 new tires because its all wheel drive. Tires only had 2,500 miles on them. My wife took it to another tire shop in town and they found no leak whatsover and had nothing but bad things to say about Mark and his franchise. Mark initially refused to refund without restocking fee when I found out and put a stop to it. He made my wife go back in 3 days later, have his tech take off the tire, inflate to 60psi to confirm there was of course no leak and her sign a handwritten release before refunding us for a tire we didn't need. He wasted 3 days of my wife and kids time in Sedona because he scared her into not driving an "unsafe" car and cancelled their snowboard trip in Flagstaff because of this. Mark was a lying, condescending jerk on the call I had with him and in his subsequent dealings with my wife. Happy to share the audio recording of my call with him or the video my wife took the day she had to take it back to him to anyone interested to validate this experience. Or I'll post it here if Mark decides to chime into this review with any lies.
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February 2024 by Brian Dante
Quick and knowledgeable
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February 2024 by Genevie Evirgen
Big O Tires in West Sedona has always served us well. They are efficient, professional, and communicative.
