Victra, the local Verizon Authorized Retailer in Sedona, AZ, is dedicated to providing the best possible experience for its guests. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have praised the exceptional service they've received at Victra. Francisco, a knowledgeable tech, solved a customer's phone issue before their vacation. Sam, a helpful and patient sales representative, assisted a customer with upgrading to a Google Pixel 8 Pro, although the customer felt the cost and monthly payment breakdown could have been explained better. Allen, another sales representative, took the time to explain all the options to a customer, ensuring a smooth and easy transaction. Michael, the store manager, handled a hostile customer with skill, kindness, and competence, meeting the customer's needs. Alex, a sales representative from the Flagstaff store, opened the Sedona store on a snowy day and provided fast, kind, and knowledgeable service.
I've spent over 12+ hrs on the phone with Verizon customer service, and they could not fix my phone. I decided to try this location because of the reviews online- and they did not disappoint! Damian was able to fix all the problems I'd been having with my watch and phone! He also was able to manage a busy store solo while... read full comment
June 2024
Chase and Sam are the rock stars of the Verizon world. Soooooooooo customer service oriented and they are incredibly helpful. Highly recommend whether you live here or are just visiting. They will take care of you and all your phone and accessory needs.
June 2024
Chase was very good at handling all our needs. Thanks
