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June 2024 by Yvonne Boutell
Chase and Sam are the rock stars of the Verizon world. Soooooooooo customer service oriented and they are incredibly helpful. Highly recommend whether you live here or are just visiting. They will take care of you and all your phone and accessory needs.
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June 2024 by Steve Thomas
Chase was very good at handling all our needs. Thanks
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May 2024 by lazarus angeleri
Wife had an issue with her phone right before we left for vacation.Francisco was great tech who solved the problem we were traveling from Maryland and went to the store in Scottsdale after we landed
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May 2024 by Anne Page
We were there to get a new upgraded phone and Sam was very helpful and patient with us! He suggested we go with a Google Pixel 8 Pro and so far I love it! It was a very easy switch /upgrade from my very old Pixel 2! The only downside of the visit was that I didn't think Sam explained the direct cost of the phone completely to us...and the monthly payment breakdown. Also we bought a lot of accessories for the new phone and it sure added up...
to the tune of a few hundred dollars! We would go back to this store in the future and would definitely refer Sam to family and friends!
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May 2024 by Stephen McChesney
Very strong assistant/salesman named Alen
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May 2024 by Troy Dante
Very helpful, patient, and detailed
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May 2024 by Allen D Elfman
Allen is the best sales representative they have. He took the time to explain all of my options, and when I left the store, everything was smooth and easy.
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April 2024 by Emily Fuerste
Michael managed our transaction with skill, kindness, and competence. We feel honored to have met him and we hope Verizon acknowledges his service to its customers. We do not usually leave reviews but this was an exceptional experience, particularly when he managed a hostile customer while meeting our needs.
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April 2024 by Ginger Sebastian
Sales person knowledgeable, patient and professional.
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April 2024 by holygrailhealing
Alex came down to Sedona from Flagstaff on a snowy day and opened the store. He was amazingly fast, kind, and the most knowledgeable I’ve ever had service with at Verizon.
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April 2024 by Phyllis McDaniel
Quick, efficient, knowledgeable and friendly service.
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March 2024 by Lauren Manzke
Chase was so helpful in answering all of my questions! I was very pleased with my services here.
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March 2024 by Mike Sanders
Great service. Love those guys.
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March 2024 by Lou B.
Verizon is not the company if you are a human. It has endless automated emails that pay no attention to its responses. I reported many times that I was unable to set automatic bill pay. They couldn't do it by phone, and the website to do so was down for weeks. I reported the problem with continual "Need more info" and repeated the problem. Then I got a series of emails that the problem was solved. It wasn't so I asked, "What did you do?" Kept getting "need info". Got several flowery automated texts (I take ownership of your problem.") Same automated BS. This occurred all of March, 2024. My name is Lou and I stand by this review. Their response: "Victra does not have control over Wireless service reception or data connection." See what I mean about their response? Did I mention reception or connection in my review? More automated BS. --Lou
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February 2024 by Pagan Murphy
You guys were awesome today thank you so much.
