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November 2023 by Jo Anne K.
The pharmacist here is dismissive and demeaning. I have never seen such an uncaring person. Don't use this pharmacy.
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October 2023 by Frank B.
Stayed in Sedona in our van for a couple days. Parked here between activities to buy supplies and prepare our meals. Staff was friendly and bathrooms were clean. We were happy to support this business.
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September 2023 by Tracy B.
The pharmacist here is one of the nastiest human beings I've ever encountered. Avoid at all costs.
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March 2023 by Allyson M.
This place is a disaster. I live in Sedona so I'm not a tourist. I've seen SANDRA be short and snippy and act like the customer is an imposition before, but never experienced it directly myself: until tonight. I placed a photo order and got a "order ready" email 3 hours before I arrived here. I saw photo boxes at the front so I asked, "Hi do I pick up photos here or the photo desk and press the service button?" Sandra annoyedly says "I'll be over to photo when I'm done." And takes care of two people who came in after me. I let it go. However, when they walked out and no one was there any more she slowly starts straightening gum while I'm waiting. I let her do that for 30 seconds and when she goes behind the counter again. I asked, "excuse me! Were you the one who was going to help me?" I'd been waiting for 5-10 minutes at this point. She snips back at me, "hit the photo button!" I say, "what?? That's what I asked you as soon as I got here? Why was I waiting? I asked you that as soon as I arrived." She says, "Don't yell at me, I'm busy." I say, "straightening gum?!"Finally Ken, who I assume is a manager, and doesn't apologize, instead defends her because he said she's "sure she didn't mean it intentionally." After I said I don't appreciate being yelled at when I've been patiently waiting, and she tells me something to do I asked in the beginning. Ken then proceeds to tell me...wait for it...photos are picked up in the front now: LIKE I ASKED IN THE BEGINNING!! But guess what? They weren't up there EITHER!! He had to walk me back yet AGAIN to photo (this is my third time going from place to place now by THEIR instruction). The photos weren't there either and weren't ready...STILL. I said, "listen I'm trying to stay calm." And he says, "Are you?" Sarcastically. Yeah, real managerial of you, Ken. He then claimed he already said to me earlier he would have a chat with Sandra (he 100% did not) when I said this was NOT handled well and he's acting like it's just another day--nothing to see here. Wish I had a video of this clown show. I had to insist that he check me out at photo instead of me having to check out with her so the situation would not escalate. I had to convince him of this. Really?? Any manager in their right mind would've offered that to a customer who's been jerked around since they walked in let alone after I've been barked at by a bitter woman with an attitude problem. This place is run by adult toddlers. I wish I would've driven the extra few minutes to go to CVS where everyone is always lovely. Im a tour guide here in town and won the award for best reviews all year at my (very well known) company. I say that because I know how to treat guests, so this particularly floored me. They don't have basic people skills let alone know how to treat people with respect. People are here in Sedona to have a good time, not to deal with your personal issues. Quit taking it out on the customers and admit when you're wrong. This place is disgusting both in terms of customer service and energetically.
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March 2023 by Juanita G.
Walgreen does not support Women's Health choices I Will no longer shop for anything at any Walgreens ever again!!!!!!
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January 2023 by Google user
Those ladies were quick friendly and courteous. I will gladly go back for photo services :)
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January 2023 by Jessy M.
Got what I needed and staff were friendly. Plenty of parking and close to where I am staying.
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November 2022 by Dagny B.
Usually only one cashier working who couldn't care less about the line that's forming. There's never anyone at the photo section for FedEx drop off or whatever you need done with photos. Lines form but no one does anything about it. cashiers are either incompetent or just plain rude especially the unstable and emotional middle added woman that works there "Jessica". Seriously sorry you have to work at the worst Walgreens in the US but don't take it out on the rest of us who only have to shop here. This place is worse than our local Starbucks it makes sense that they're next to each other maybe it's bad juju?
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October 2022 by Suzy L.
Worse pharmacy in the entire state. Everyone we know is switching to Safeway or CVS pharmacy. Total lack of confidence. Double check your medication fills
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October 2022 by Alex Nuțu
Horrible pharmacy. It’s infuriating having to deal with this pharmacy! I’ve been going here for over a year now, and it’s been a Continuous nightmare dealing with them. I understand they’re understaffed, but hire new people! No excuses for this! Not after This Long.
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October 2022 by Anita D.
OK I promise this is my very last Walgreens pharmacy rant. customer service at the Sedonah location is terrible the drive-through is always closed because not enough employees. I've had to wait sometimes three or four days for a prescription. Once again I made the mistake of having my eye doctor sent my prescription to Walgreens. Not only did I have to wait for it for two days but when I finally got there it wasn't ready. I insisted on waiting for them to fill it. When I went to pick it up the clerk said did your doctor tell you your prescription was going to be $200. Come on I have a stye. Oh well I guess I need it so I buy it. But something tells me not to take it, so I never open the bottle it still has the aluminum protection. I also have a topical antibiotic so I just go with it. Or week later I go to my doctor she's happy with my progress I said by the way the prescription you gave me was $200. She said no way. She looks up the prescription on her computer and she said it should have cost five dollars at Safeway and $13 at Walgreens. So the next day I go to Walgreens explain to the clerk what happened and she calls and the pharmacist. This woman is a total b**** to me. She says what kind of doctor is this I said an eye doctor. Well she says she obviously doesn't understand what she has prescribed. If we would've given it to you and capsules it would've been a lot cheaper but she specifically asked for tablets which are extremely expensive. well according to my doctor this is not what she prescribed. Pharmacist said are you calling me a liar. I don't think I've called you anything. But then she says well you snickered. This is so absurd obviously there's a mistake here. We're not taking back the medication. under the circumstances there's obviously a mistake and I never open the bottle maybe you can make an exception. No. I said OK I'm paying $200 for a prescription that may be a mistake and I shouldn't have taken it anyway .. I am so done with Walgreens this is the last straw she calls me back and says mess if I can prove to you that we have not made a mistake would you not Badmouth us. I say OK let's give it a shot. She says I'm going to call the doctor and get to the bottom of this and I will call you as soon as I have the results. It's been five days, no phone call. So let me say this for the last time I am so done with Walgreens.
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September 2022 by Thomas D.
09/20/2022. I have been waiting for eye medicine and antibiotics for my eye surgery on 09/15/2022 and cannot get an answer on when the prescription will be filled! Use CVS Pharmacy- This Walgreens is bad.
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September 2022 by Jim W.
What an awful business this establishment is. Avoid their pharmacy at all cost. If you want a pharmacy that wishes it had the efficiency and acumen of the postal service or their medical techs administer vaccine shots like they're Ukrainian solders fighting Russians, then this place is for you. If not, go down the street to CVS.
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August 2022 by Kay H.
Unbelievably inconvenienced due to no pharmacist! Now it's just a very expensive little store!!!
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July 2022 by season sanders
Those ladies were quick friendly and courteous. I will gladly go back for photo services :)
