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October 2023 by Xitalli N.
This pharmacy , the pharmacist very rude.. WORST PHARMACY i have ever been too.I live hour and a half away ..so I hv no choice .. hopefully some manager will do something ..if they don't it's because straight to my point they don't care ...
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October 2023 by Jackson
They work hard in the pharmacy, short staffed like most. They keep a smile on their faces. The rest of the store doesn't seem any different than the other stores.
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September 2023 by Anthony S.
extremely disrespectful to customers they lie to many customers that they don't have items that they do so they don't have to "deal" with the stress. place is filthy, bathroom is filthy, items are never in the correct order and the employees don't care. I've never seen such a un maintenance cvs in my life. DO NOT GO HERE.
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September 2023 by Dennis D.
Yet another complaint against this store. Last night, I grabbed my items for context less care and asked for a roll of quarters. The two people working at the cash register acted like I asked them for a rattlesnake Tye barely 18 year old female said "We don't do that, we don't give quarters out at all". I asked "Since when"? I've been coming here for 8 months, I get quarters here for the laundry. The girl wasn't having it. The guy with tattoos all over his face, standing at the register muttered to me "Toothless old bastard". Ah, thanks for demonstrating what you think of senior citizens. Cool deal! You're on blast now! Hey, no problem! I done have to shop at your CVS, in fact, I fully support CVS going out of business and being replaced by a Rite Aid. So, hey, I left my purchased behind, NO SALE..-The toothless old bastard" that called Corporate and got you fired. Life's hard enough, but it's worse when you're without a job. Who knows, maybe there is a future for you doing laundry as an inmate worker at NCSO-CJ Holbrook.
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May 2023 by Mason S.
Worst pharmacy I've ever been to and I've been to a lot of bad pharmacies in my time. I've been here twice since I obviously didn't learn my lesson the first time I had to try it out a second time. Since they are close and have a pickup window it's kind of convenient to just stop on my way home. First I tried calling I was on hold for 43 minutes waiting for someone to answer by the time someone answered I was pulling into the lot and they said it was ready. Well the window is closed due to some "tube breaking this afternoon" The window always seems to be closed since I rarely see any cars and the last time I was there it was broken so I'm not to shocked. Unfortunately I have to go into CVS which is by itself a nightmare am I the only one that thinks it's depressing in there? That store suuuucks no wonder the workers aren't happy. Anyway I'm standing in line, 20-30 minutes of my life I'll never get back go by and finally I'm almost free to go home. Well only one of my prescriptions is ready so I have to go to the next window to see what's up. Their mistake they said, so they say we'll have this ready is 15-20 minutes. So I have to walk around this unorganized store wondering why things are in the places they are and why is a 12 pack of soda $11 everything is over priced 23 minutes go by so I go back to stand in line again. I finally get back up there to see if it's ready. They haven't called me on the speaker so I know it's not ready but I wanted to hear what kinda bs time frame they would give me to make me suffer in that prison they call work. No surprise they say it'll be ready in 15 more minutes. By this point I'm cured I don't even need my prescriptionMoral of the story go anywhere else but CVS, get your prescriptions delivered. To the workers find another place to work you'll be much happierAnd CVS just go out of business already who has been keeping you in business for so long? I had a lot of time to think in there and I'm confused.
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February 2023 by Megan M.
There is always a line no matter what time of the day it is and only one person checking customers up. Meds are promised for a certain time but never ready when you get there, so after waiting 20-30 min in line you have to wait another 10 min for them to "expedite" your medication order . No one answers the phone. This place is horrible. I'm sure they are understaffed, under paid, get them some help, offer overtime something!
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January 2023 by Luc L.
The people in the pharmacy department used to be good. Now it seems that each and every one has an attitude. They are in no hurry to help the people in line and act as if the customers are disrupting their jobs. This week it was worse than usual. The store allowed the Girl Scouts to set up their table INSIDE the front door, so all the customers had to run the Girl Scout cookie gauntlet coming and going. This is embarrassing and extremely unprofessional on the part of CVS.
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January 2023 by Jose Sito
Thank you cvs
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December 2022 by Jeff P.
Unfortunately today's experience wasn't uncommon at CVS.One of my prescriptions is written for two months at a time, but filled monthly. It's considered a narcotic, pain medicine so even though I've been prescribed it for years, it's closely monitored.I live about 30 miles from town (one way) so I tried calling first to make sure it was ready. After being "on hold" for 33 minutes, I figured out driving there would be faster.Upon arrival, there was one person ahead of me. After a short wait I proceeded to the window to ask about my prescription. I was told to "go to the drop off window, then wait in that line." Fortunately it was a short wait. Unfortunately, the girl at that window is less than competent... I've delt with her before and she provides less than factual information. This time she told me they were out of my particular medication. But, they could order it and have it after 5 days. My doctor prescribes this for good reason. 5 days (maybe longer) of severe pain isn't going to be fun. Keep in mind they have had this particular script in hand for a month already. It's not like they were surprised by it. They refuse to transfer it to another pharmacy. I need to have my doctor provide a new prescription somewhere else. While I'm certain that can & will be done, it takes time. Not 5 days... but time. Oh and another 60 mile round trip to town & back. As this wasn't my first negative experience with CVS, I've decided to have my family physician and cardiologist also send my prescriptions elsewhere. This was at least their third strike. I'm done with them. It's easy to understand now why several stores nationwide, are closing.
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September 2022 by Brittany Smith
Rude employees and no restroom available even for paying customers. Hurts the overall brand of CVS for me - I’ll continue to pick Walgreens for my prescriptions after experiences like this.
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June 2022 by Shelby M.
The site says that the pharmacy in Showlow opens at nine. It does not. It opens at 10. When I called the store to double check, the lady answering the phone said the time so fast I couldn't understand her. I called back and she refused to pick up the phone. I have nothing but trouble at this CVS. I highly suggest everyone go to Walgreens or any other place. NOT HERE!
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January 2022 by Antrissa Owen
They don't answer the phone.. ever. It's really frustrating when you're trying to get important medications. We live an hour away so I guess we just have to wing it when we need something and hope the prescriptions are received/ready. The automated service is also extremely glitchy.
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November 2021 by Mallory E.
If I could give them a zero I would. I went to Urgent Care and they sent my prescriptions here. We got there at 5:40. Then my husband had to come outside to get my insurance card and went back in. He waited. Then the pharmacist tells him right before 6 that he's technically closed now so we can't get my prescriptions until the next morning. Even though we were there well before 6 and I needed to start taking the meds right away. He refused to help and then told us to call them the next day to cancel if we got them somewhere else. Yeah right. Thanks to them tying up my prescriptions when we did go elsewhere it took an hour to get them released and filled. Horrible customer service.
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October 2021 by Mark B.
The store is good, the pharmacy operation is awful. Was told to come for my flu shot 10 minutes early which I did and it was 20 minutes before I got to talk to anybody while staff was joking and on their phones with obvious non business conversations. After I checked in(I had registered everything online the day before) it was another 15 minutes of standing around before I got my shot. The intern giving the shot was very nice and gave a good injection. A lot of staff standing around doing nothing. I read all the other one star reviews and they were all about the pharmacy too. The more than one star reviews are about the store not the pharmacy. Management is non existent!!!
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September 2021 by Sandra D.
Got first covid shot with appointment and waited 15 minutes which wasn't bad. Second shot automatically scheduled. Morning of appointment received text that second appointment had been canceled. No reason listed and no appointment rescheduled. Ended up going to another pharmacy where they botched up too. They should not offer appointments they cannot offer. Do not recommend.
