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February 2024 by Sandra Bennett
No customer service at all, they obviously don't care! Leave you waiting and not apologetic at all!
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January 2024 by Western Duck337
CVS sucks.. the pharmacist, Kyle, was supposed to call me back about a much needed medication I needed...never called me back and surprise they are closed!!
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January 2024 by S W
The store is nice although most items are overpriced, like a lot of drugstores. As for the pharmacy, I've wasted a lot of time waiting for prescriptions that weren't ready when I was told they would be. The pharmacy doesn't open until 10am and closes for lunch. The Show Low Walgreens was a bigger mess so I still prefer going here.
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January 2024 by Scott Brettschneider
I went to pick up a prescription yesterday but as a result of their perpetual ‘staffing issues’ the counter was closed and only the drive through was open. As I rounded the corner there were no fewer than 10 or 12 vehicles in the drive through line. It was actually interfering with traffic trying to get off the highway and into the parking lot which created a traffic safety issue. Would they allow this at their stores elsewhere or do they know that they with the captive audience here they can get away with it? Whether it’s out of stock medication, their inability to gets vaccines that all the other pharmacies have or ridiculous 30 or 40 minute phone call queues to try to get issues resolved I know whenever I deal with this store I’m likely to encounter some issue.The staff are always friendly and helpful despite often being overwhelmed.
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January 2024 by Bonita
Very few items for selection. Specifically electronics and cold goods, which is unusual for CVS, in my experience.
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December 2023 by Adrienne Gadway
Extremely rude and unhelpful. Put in a script and and took them 2 business days to order, called a few times for them to tell me hasn’t come in yet… been almost a week… now they are saying it’s on back order… wish they told me the first time I called. Don’t like this pharmacy.
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November 2023 by Mary Chapman
I really like this CVS. I’m always saving money with my extra care card. And things are often on sale in addition to multiple coupons. Saving me even more money.
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October 2023 by Xitalli N.
This pharmacy , the pharmacist very rude.. WORST PHARMACY i have ever been too. I live hour and a half away ..so I hv no choice .. hopefully some manager will do something ..if they don't it's because straight to my point they don't care ...
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October 2023 by Lynn Felton
Friend went to urgent care on the Deuce. They filled one prescription and the other will be 1/2 hour. I called when they got back and unless I had her date of birth he couldn't give meany info. We use Safeway on the Mt. But this guy at CVS and short and rude. Let's me know again why I use SafewY and not CVS.
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September 2023 by Anthony S.
extremely disrespectful to customers they lie to many customers that they don't have items that they do so they don't have to "deal" with the stress. place is filthy, bathroom is filthy, items are never in the correct order and the employees don't care. I've never seen such a un maintenance cvs in my life. DO NOT GO HERE.
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September 2023 by Dennis D.
Yet another complaint against this store. Last night, I grabbed my items for context less care and asked for a roll of quarters. The two people working at the cash register acted like I asked them for a rattlesnake Tye barely 18 year old female said "We don't do that, we don't give quarters out at all". I asked "Since when"? I've been coming here for 8 months, I get quarters here for the laundry. The girl wasn't having it. The guy with tattoos all over his face, standing at the register muttered to me "Toothless old bastard". Ah, thanks for demonstrating what you think of senior citizens. Cool deal! You're on blast now! Hey, no problem! I done have to shop at your CVS, in fact, I fully support CVS going out of business and being replaced by a Rite Aid. So, hey, I left my purchased behind, NO SALE.. -The toothless old bastard" that called Corporate and got you fired. Life's hard enough, but it's worse when you're without a job. Who knows, maybe there is a future for you doing laundry as an inmate worker at NCSO-CJ Holbrook.
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August 2023 by Maedrah
Just got off the phone w the pharmacist, he answered the phone as "pharmacist" so I couldn't catch a name and he was too rude to keep speaking with. Totally unprofessional and treated me like I was dirt.
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July 2023 by O.F. Lucas
Just got off the phone with Kyle in pharmacy. I called because I have been trying for a half an hour to have my prescriptions delivered to my home. The app seemed busy or just plain stuck. Kyle was able to set everything up for me and will be mailing my prescriptions tomorrow morning. Thank you again Kyle. You made my day! Keep up the great work you do there at CVS. I am sure that a lot of people appreciate your efforts and willingness to go the extra mile. Take care!
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May 2023 by Mason S.
Worst pharmacy I've ever been to and I've been to a lot of bad pharmacies in my time. I've been here twice since I obviously didn't learn my lesson the first time I had to try it out a second time. Since they are close and have a pickup window it's kind of convenient to just stop on my way home. First I tried calling I was on hold for 43 minutes waiting for someone to answer by the time someone answered I was pulling into the lot and they said it was ready. Well the window is closed due to some "tube breaking this afternoon" The window always seems to be closed since I rarely see any cars and the last time I was there it was broken so I'm not to shocked. Unfortunately I have to go into CVS which is by itself a nightmare am I the only one that thinks it's depressing in there? That store suuuucks no wonder the workers aren't happy. Anyway I'm standing in line, 20-30 minutes of my life I'll never get back go by and finally I'm almost free to go home. Well only one of my prescriptions is ready so I have to go to the next window to see what's up. Their mistake they said, so they say we'll have this ready is 15-20 minutes. So I have to walk around this unorganized store wondering why things are in the places they are and why is a 12 pack of soda $11 everything is over priced 23 minutes go by so I go back to stand in line again. I finally get back up there to see if it's ready. They haven't called me on the speaker so I know it's not ready but I wanted to hear what kinda bs time frame they would give me to make me suffer in that prison they call work. No surprise they say it'll be ready in 15 more minutes. By this point I'm cured I don't even need my prescription Moral of the story go anywhere else but CVS, get your prescriptions delivered. To the workers find another place to work you'll be much happier And CVS just go out of business already who has been keeping you in business for so long? I had a lot of time to think in there and I'm confused.
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May 2023 by R CAMACHO M
I walked in to find an extremely long line 20 people ahead of me because of course the drive-through is closed. Because of the staff shortage which is clearly unprofessional that they state that on the door of CVS. I waited 35 minutes to get a prescription and then I got a call and a text saying was ready when I got to the register the technician seemed as if she was caught in the headlights and she didn’t know what she was doing. She told me my script wasn’t ready and that insurance was denied. I said OK I’m paying cash. She turns around to the pharmacist and said he’s filling it now even though I said I’m paying cash you still went on and had them run my insurance. I was upset and told her you had 3 to 4 hours after my appointment to get this filled I live two hours away! I went off to the side so other people can get their Scripps and I was calling my insurance for 30 minutes while I was doing that the pharmacist and the technicians clearly saw I was still there long story short the rude male pharmacist looked at me as he shut the security doors and said we’re closed and we open at 9 AM tomorrow you can get your script Then , his issue was because I had an attitude he wasn’t going to serve me poor excuse for a man! I fairly believe in karma good luck old boy!