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November 2023 by Brent Peterson
My wife and I have called this dealership multiple times and asked to speak to service or even the general manager and all we ever get is transfers to voicemail, everytime. Everybody must be sick or on PTO. It happened the last time I wanted to order parts. I found the best way it's just to go there. Tim is the manager there at the parts department and he is awesome. I find some of the new people don't even answer the phone. I hope things get better.
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November 2023 by David Puffer
I just wanted to let the managers know that I had an outstanding experience with Jason Jenkins in service. I had my vehicle in for service and could tell that they were behind schedule. It turned out to be a 2.5 hour oil change which was frustrating but I saw how hard Jason was working and trying to balance a very busy time. Jason went out of his way to apologize for the delay and made a point to say that they will do better next time. The little gestures sometimes have the most impact. Anyways, I thought that someone should know how impressed I was with his efforts because I just don't see that kind of commitment anymore.
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October 2023 by Daryl F.
Nice enough sales person, but trying to make it seem like paying 5k (started at 7500.00 over) over MSRP definitely did not hit the mark, and seems quite greedy. Shop around, not all dealers do this.
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October 2023 by C B
Cherilyn (Cher) and Will were amazing. This was my third purchase from Hatch Toyota! They got me into a brand new Crown and it’s beautiful. I want to personally thank Cherilyn for making this experience extremely memorable & special, she is by far the best “salesman” I’ve ever worked with. Will is an awesome guy, he sat down with me and asked me how he could help me get the car I wanted and sure enough he did at the price that worked for ME. Thank you both for this opportunity to work with you again, hopefully we will be buying another Toyota in the future from you!
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October 2023 by Kylie Cislo
Michelle was hands down amazing! She helped me find the Tacoma to fit our budget and our needs. She is super fun and knowledgable! She explained the trade in process to us and just made the whole experience at Hatch Toyota a memorable one. It’s so nice to not have commissioned sales people pressuring you to buy. Kris, finance manager, was wonderful as well and explained everything before we signed and explained extra coverages well and didn’t pressure us to purchase anything we didn’t want. I highly recommend Hatch for your cars needs! Thank you Michelle and Kris!!! I love my new Taco! It looks great in our garage! ?❤️
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October 2023 by Melissa Hawley
I had gone to another dealer who gave me the worst experience possible! I went into Hatch hoping for a miracle and oh my did they deliver! Michael Ungar and Will worked wonders and super quickly! They not only helped me but they also got me into a vehicle I absolutely love! They were amazing to work with and I'm just beyond grateful for them!
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September 2023 by Dirk R.
Our 2012 Toyota had a couple warning lights that stayed on, then the battery seemed to go bad. I took it to Hatch because I had purchased the battery there three years earlier and it had an 84 month warranty. The service department was very busy but Jason at the service center took the car in to examine and swap the battery. About two and one half hours later he said the battery was fine and the car was ready. There were no warning lights on and everything was working like new. Then, there was as no charge and it continues to work flawlessly. That's service!
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September 2023 by Allen D.
Bought a 2021 Rav4 on 8-4-23. Sales person Michelle has been great. Dealing with finance and service has been terrible. First I never received any loan info except the name of the bank. I went to the bank and gave them my info and they were able to give me my account # and take my payment as the first payment was due that day. I have not received my registration or plates after 5 weeks. I also purchased an upgrade to leather heated seats and after contacting them several times for all issues I have not received a word from anyone other than Michelle. She is frustrated with the other departments as well.
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September 2023 by Bethany Anderson
Michael Ungar sold me my Corolla and ugh! I love it so much! And he is such a great salesman too, very personable and friendly, not what I thought a car salesman was like at all ? He's sold me and my mom cars now and I will recommend him everytime! Also these new Corolla's are NICE!
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September 2023 by Logan Barreras
Nick was the best sales person!!!! He did fantastic only there about a hour and had my new car!!!! GO SEE NICK AT HATCH TOYOTA
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August 2023 by Linda Wahl
We had the very best experience buying a 2023 SR5 Four Runner at Hatch Toyota. Miguel, Brody and Kristopher were welcoming, knowledge and professional. Our vehicle arrived exactly as it was advertised and the price was the price. It was a positive pleasant experience and I am happy to recommend them to anyone even folks from the valley. This dealership has good teamwork and a very friendly relaxing environment. Great job senior management at Hatch Toyota!
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August 2023 by Tanner Myers
I flew halfway across the US to pick up a 2020 Tundra, great deal , great truck and amazing Dealer I am happy with Hatch Toyota. Tomas took care of me , Brody helped and Nikki got everything I needed with the bank so far. Thank you again Tomas!
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August 2023 by Cat
$110 for A CAMRY OIL CHANGE? Well, I know I won't be back if I'm still in the area for the next one. That's more expensive than Washington state, and they're comparable to California. I'm being told oil prices went up, but according to this price, they've doubled since my last change, but its been explained away by their "labor charge." He's also insisting it's because there's the equivalent of a $50 labor charge and $20 in taxes since the oil is $40 (per his statements). I NEVER have paid this much before, and I've been to a lot of Toyota dealerships now. I won't be back to this one. This is insane.I took a star because I see you guys are already aware it's highway robbery. Should've looked before I booked, I guess, but considering you have prices listed on your website for some things but not all things, including a basic oil change, it now makes sense. Also the man "in charge" of my car while I was here tried to sell me a package deal where if I signed up for 5 services it would "only" cost me $300....I mean, theoretically that's great, but y'all broke my trust already and I'm not handing over any more money and he was pushy about it too as well as not understanding that I ONLY pay $70 - $80 at home in the first place and here y'all are charging me 1.5X that, why would I trust you? Going to check the oil as soon as I pull off at this point.
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August 2023 by Curtis Brunsvold
I was not thrilled with the quality of used cars at Hatch Toyota. It didn't seem like they were kept in the best of shape and one even had a huge crack in the windshield that we think Hatch should have fixed before it even went up for sale. Our sales person was nice and helpful, but after being pressured to buy that night, we said we need time to think about it. Well the next night I got three calls from different people at Hatch all trying to talk me into buying. Nothing turns me off more than pushy sales people.
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July 2023 by Kris Cooper
I bought a new Rav4 ! Great experience, fair trade, good service available. Brittany and Michelle were my sales girls. No sales personnel are on commission, less pressure.
