Big 5 Sporting Goods is a full-line traditional sporting goods store offering a broad selection of athletic shoes, apparel, and accessories, as well as equipment for team sports, fitness, camping, hunting, fishing, tennis, golf, and winter and summer recreation. The store is clean and well-organized. Customers frequently note the wonderful, extremely helpful, and friendly staff. Many report receiving amazing customer service, with staff described as professional, courteous, and charming. Specific experiences include employees helpfully walking customers directly to products and offering assistance with loading purchases. The atmosphere is loved by shoppers, who appreciate having a local bigger sports store for immediate needs. While most feedback is highly positive, with some customers wishing to award more than five stars, a minor note is that assistance can sometimes be inconsistent, with offers to help load items not always extended on every visit. Overall, the store is considered a really great place to shop, with super nice people providing great customer service that encourages customers to return.
