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November 2023 by Little J.
They kept telling me they don't have my orders when the physician ordered 10 days ago. Found out after the 4th attempt, that it's been there all along and a new one the nurse ordered again after. Horrible communication among the workers and very unorganized. Odd business hours and totally useless.
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September 2023 by John J.
This Pharmacy lies when asked a question on how a refill was done since I had not asked for a new percription I wanted to know how it was fill. the Pharmer say the doctor office just send it but I check with the doctor said the CVS ask for it
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July 2023 by Jodi G.
This place needs to focus on communication. A priority call in doesn't mean much when the customer service rep tells you "in 30!" You come back within 40 to pharmacy being closed... come and ask for the 2 priority prescriptions and one is filled, other hasn't... asked to wait a "few minutes " and 40 minutes later nada. Come on do better... especially when you ask us to wait. WTF. Failure to inform us it was filled.
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July 2023 by Andres Leal
Passport photo camera not working. Passport photos not available
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July 2023 by Garett C.
why on earth is both CVS pharmacies closed on the weekends? really? My son went to the ER on friday night, got a Rx sent to CVS that he needs, but wait, you get two-for-one deal, both are closed in Sierra Vista! Yup, now looking for a replacement pharmacy. buh-bye CVS!
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May 2023 by Ian B.
I ordered blood pressure medicine on May 14 and the order was cancelled by CVS with no reason given. I was not notified of the cancellation. I re-ordered on May 19 and 4 days later the order remains "in process". The staff does not answer the phones. Very frustrating and have been out of the med for 5 days. CVS has a valid physicians prescription on file and all previous orders have been paid in full upon delivery.
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May 2023 by Richard P.
Unusable pharmacy. Unpredictable hours, very long lines, never answer the phone. Refills are hit or miss.But don't blame the staff. This is a CVS corporate issue. I was told by the corporate help desk that issues are being addressed and things will improve. This is good to hear, but too late. My family has gotten all new prescriptions sent to another non-CVS pharmacy. We just can't wait in the hope of future improvements.
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May 2023 by Norm W.
Absolutely horrific pharmacy. Don't bother to call them for prescription status, they never answer their phone. I've heard CVS is in financial trouble, and I can see why. I will be transferring all of my prescriptions to another pharmacy as soon as I can.
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April 2023 by Nathan S.
I shop here often because it's close to where I live, but when you hire a racist, it's not good to put them where they deal with people, I walk in I wasn't greeted with "welcome to CVS then a white guy walks in shortly after I hear "hi welcome to CVS!" So why wasn't I greeted the same way?....I do t know but I think it's my skin color.... But that's okay....I ignore that person as much as I can! Have a good day, bye!
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March 2023 by toasted cell
Staff don't like to help consumers find items. ?
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February 2023 by P C.
Customer service is awful at this store. They do not answer their phone in the pharmacy. I would give them zero stars if possible. They do not even deserve a one star rating but it wouldn't let me post without a star.
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February 2023 by Mark P.
Terrible customer service. Took 3-4 days to fill a prescription, 40 minutes of wait time for each of two calls, and then no service when I arrived as they were literally just closing register. Very disappointing. I will continue with my move to Walmart Pharmacy, after 20 years with CVS.
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May 2022 by Harold Thomas
Went to CVS for passport photos. They say passport photos in minutes. That wasn't my experience. So I left and had them done at Staples instead.
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January 2022 by Nessa S.
Over the last couple of months, unable to actually get my prescriptions. Your order of prescription stays in process for days. Unable to call in to ask to please fill the RX, as phones are not answered. Keep in mind I have actually waited over an hour on phone just in case they MAY answer. Didn't happen. I have tried this more than a few times. Only way is to walk in, wait in the drop off line to tell them to please fill the order of prescription not just say it is in process. Then wait for it to actually be processed and come back in store to pick up and then wait in line again to actually get your prescription. What happened? There MUST be a better way. New year, time to get a new Pharmacy!
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December 2021 by Jim P.
Very slow not truthful about pickup times blame everyone else because there slow and rude . Off to my new Pharmacy