Metro by T-Mobile is praised for its helpful and friendly staff, who are willing to assist customers with phone, plans, and technical questions. Customers appreciate the good customer service and the employees' knowledge. However, some concerns are raised about the cost of home Internet service, which is seen as expensive and not entirely honest with billing, especially regarding discounts for auto pay. Additionally, many phones do not come with a charger box, only a wire, which customers feel is due to the phone brands rather than Metro. Despite these issues, many customers have had positive experiences over several years and multiple locations, describing the store as a great place to shop for phones and services.
Employee are awesome but there's not enough when they are busy. Service was expensive for home Internet and not very honest with the billing. I was told if I used auto pay I would get a discount but since I used a card to pay I did not receive it.
September 2023
Place is friendly, bot their towers need maintenance for sure!
January 2023
I recommend the store because of its customer service the staff there are great they help you find everything you need and answer any question that you might have about your phone your phone plan or technical problems that you might
