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January 2024 by Ruth H.
Last Wednesday night I didn't get my card fast enough and the machine took my card - I drove around and went inside. The bank teller "seemed helpful" when she said that the machine automatically destroys the card and automatically replaces the card. That's only partially true - I've waited exactly one week - when I see no emails from Wells Fargo about my replacement card - i find out that they dont automatically my card and the liar behind could have actually put the request in for me She was too busy to actually help or be honest. Thank so very little!
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October 2023 by Rick D
Fully staffed since you closed the drive through huh? Yeah right.
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October 2023 by Rick S
Fully staffed since you closed the drive through huh? Yeah right.
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September 2023 by David Alexander McDonald
A surprisingly stress-free visit. A very open, airy branch, with quick service and very pleasant tellers.
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September 2023 by M G
I like this branch!!I always get treated well.The other day, a young man named Torren assisted me. Very good customer service. Very efficient. He's is an asset to the institution.PS, I hope the right people see this. Because I only do do Google reviews.Good job Torren!!!!!
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December 2022 by Nancy McKewin
11:42 am, 8 people in Q. 2 tellers. Poor, poor customer service. How ridiculous.
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December 2022 by Salvatore G.
Here is why you should pull your money ASAP from the internal fraud going on . Here another link about how 25000. Is stolen from this bank . Get out of this bank before your life savings is stolen. INTERNAL FRAUD After FBI AND POLICE REPORTS THEN FILE HERE THEY CANT RUN FROM THIS AGENCY!
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November 2022 by Salvatore F.
This bank is fraud and lacks Internet security, even through webpage site or their personal development of their apps,. Their security with online banking is not protected nor do they manage your accounts but give free money to hackers with out due diligence to verify if it's real or fake. I had 25000.00 dollars stolen from my bank account from a fraudulent internal wire transfer which they authorized without consent . The staff said that I was insured up to 250,000. And they blamed me for the fraud because this bank can not do their job even if they know it does not able to verify the theft . They said since it's online banking you are not insured and they will not refund my money. Beware of this bank because they do not insure your money or back up their policies to the consumer. I was even told from there bank manager that this has been an internal problem since December 2021 and they have not been to resolved the fraud internally inside the bank or through their online systems. Pull your money now before you lose your life savings. Make sure to report them on the same day of fraud to THE FBI . Their game is to make sure they are not responsible for anything. This bank needs to be investigated. Get out of this institution because they do not stand behind their words or policies. All I can say is CALL FBI. Their Online banking is not insured by this bank nor will they back your money if stolen from their lack of security. Even if you have any fraud on your accounts 10 dollars a 100. 00 they must be reported to an outside agency because they have no control over any transactions or to your hard earned money stored and stolen in this bank . Please keep reporting them to this site which will keep them under investigation. Please heed the words I am saying because you will be next . Here is how you report them to file on behalf of all consumers and clients for their fraudulent behavior at this institution. Here is how you file Any amount must be and should be reported to the agency FBI and started paperwork on this bank and institution ASAP. I say this because you will not receive the truth from them . That is why the FBI is needed to step in to subpoena all records and transactions from thIs banking institution . Don't listen to them that have your back it's a for-sod to fraud the public for them to claim no responsibility for their actions or lack of protection to the consumer. So they don't have to replace or claim to their insurance for their lack of protection of you as a consumer. Please HEED before you fall victim of this non compliance institution. The only thing you will receive from them it's not their problem so they will not pay back from their insurance because they have major problems with their security system infrastructure on their servers or employees not doing or watching what they are doing . They have no concern for anyone but themselves and their lack of their due diligence is for their way, for them for not being responsible for they fraud on your account. Their lack of security should be why they need to be and should be investigated internally. And again I urge all people that if you have have any fraud on any amount to report to this site or file In person ; or if needed to book an appointment to file a complaint and request all records from this institution in which they they will give 5 or 6 stories on how they do not back you or your money. I say this because you work hard for your money so don't let their incompetence steal your future.
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October 2022 by Alice Simons
I went in just to ask about making an appointment to open a checking and savings account but the lady sitting at the counter said she has no idea who I would talk to. She then asks if a banker was on the phone and I said no, he's slurping on a soda. Do I talk to him? She again said she doesn't know. I said ok that's awesome you don't know. I went over on my own accord being he was only visible banker. He told me he sees I have a phone. I can make my appt on line. Hard pass..weirdest bank experience ever. I banked with them in my home state where they were consamate professionals. Perhaps I'll wait til I move back. Just bizarre
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August 2022 by Alicia Carstensen
I went in just to ask about making an appointment to open a checking and savings account but the lady sitting at the counter said she has no idea who I would talk to. She then asks if a banker was on the phone and I said no, he's slurping on a soda. Do I talk to him? She again said she doesn't know. I said ok that's awesome you don't know. I went over on my own accord being he was only visible banker. He told me he sees I have a phone. I can make my appt on line. Hard pass..weirdest bank experience ever. I banked with them in my home state where they were consamate professionals. Perhaps I'll wait til I move back. Just bizarre
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July 2022 by Tom G
Poor customer service from the manager Ray who boasts he has 36 years experience. No greeting, no smile, sits at his desk offering no help while I waste 3 hours. He gets in another situation with another customer as we are there. Refuses to close the guys account or negotiate a Wells Fargo check. I just don’t get it. 30 years with them means very little to Ray.
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July 2022 by Pauline Rogers
I like my bank it's very nice and the people are friendly
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July 2022 by Amy Alexander
Employees have no customer service skills.
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June 2022 by Tom G.
Poor customer service from manager Ray. 30 years with the bank and the first time I really need them, they don't deliver. I called 2 days in advance as a courtesy because I knew this transaction was going to take time. They accepted the appointment. Manager boasts of 36 years with Wells and gives me the worst customer experience of my life. It was so bad I actually decided to take time to write this. I'm so upset because I am a champion for Wells and even was a previous Store Manager for them years ago. It comes down to listening Ray. Listen, don't be a Pit Bull dog threatening your customers, interrupting them and telling them it's your way or the highway. Have empathy for those you serve. He got into it with another customer while we were there. Maybe 10-15 customers at most the 3 hours we were there and you fight with 2 of them? Pulled the same "highway" situation with that customer too. Interrupting and not listening. Not good management. Your team should be looking up to you for proper leadership. Take some training on how to handle customer concerns. You definitely don't represent Wells Fargo well by having confrontational discussions with your customers. I remember like it was yesterday the WOW experience we all learned. Personally I am very proud of the mark I left at Wells having achieved 22 Circle of Stars and 2 Annual Award achievements being able to meet Rick Kovcivich and John Stumpf in person. I achieved that by developing excellent CUSTOMER SERVICE relationships with ALL of my clients.
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June 2022 by james preto
manager was arguing with me about the contents of my document and would not notarize it all i needed was for them to acknowledge that i was the one signing it
