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November 2023 by J B.
Shopping here is kind of pointless if you are looking for deals. Their app never works in this store! Therefore all digital only sales are off for some people, but Safeway does not care! I just overpaid $20 because nobody did anything to compensate for their failure to run a simple programmed app. Your app is only as good as the programmer, and your programmer is clueless!. Guess it's off to Fry's from now on? Their stuff works like they care for their customers!
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October 2023 by Craig M.
Shopped at the Safeway store in Sun City West yesterday. Horrible experience!!! Purchased the Mango chicken ( 8 piece) from the deli. When I got home, we noticed that the pieces we burned and dry. Took back to the deli and asked for a store manager ( due to the rudeness of the employees behind the counter). When he arrived, he explained the the staff that they needed to remove the rest of the burned chicken and replace with new. The employees ( both elderly) continued to ARGUE with the manager about this issue. At that point, I spoke to the manager and stated it seemed like the store has a employee problem. Finally one of the employees said he will make a new batch if I wanted to wait. Not wanting to spend anymore time with this person, I just took the baked chicken and left. I will continue to drive several miles to the store at Waddell and Litchfield where we have purchased the chicken several times before. You need to retrain the deli employees on how to handle complaints!!!!
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September 2023 by Karen G.
I shop at Safeway quite often but it angers me when I find expired milk on the shelf. I report it but nothing ever happens.
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April 2023 by Sharilynn Dixon Hasenwinkle
my husband bought me flowers for easter which was also my birthday . They were Beautiful for a few hours.. they look horrible ! pink dozen roses didn’t open just wilted colored mums are ok
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April 2023 by Larry M.
We ordered a birthday cake from the bakery and we're very pleased. The lady did a fantastic decoration and the two layer chocolate cake was moist and very tasty. We also ordered a helium filled balloon at the floral corner and it was very nice and retained the helium for five days. Both ladies were very pleasant and helpful.
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January 2023 by David S.
I have been to this store many times. It has more than normal out-of-stocks! On multiple occasions I have visited this store on the FIRST DAY of the ad. Midday! And they are Out-of-stock. Friday I went in with a short list. One item was Blueberries. In the Fri-Sat-Sun specials ad! 11:00am. Out of stock!!!! I am done with this awful store. I'll shop Fry's and Bashas both within 5 blocks
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July 2022 by Shari Johnson
My experience in this store 7/22/22 @ 5:14
The guy in the butcher department was amazing...great customer service, however...
The checker never greeted me, the checker next to her was helping her bag my groceries and I asked her to please not load the bags to full..
(They were overloaded and heavy)
The quality of plastic bags for produce is horrible, so thin they ripped twice...
Halie, rushed through my order and told me my total and left the register for no reason (didn't excuse herself) came back and gave me my receipt. I called the store and asked to speak to a manager and she answered the phone, put me on hold and Noone came to the phone..
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February 2022 by Janelle F.
One of the friendliest Safeways I've ever been to. Cashier was so nice and easy to chat with. Store was clean and I was able to find exactly what I was looking for within a few minutes. There is also a Starbucks inside of you want to enjoy a coffee while you shop. The parking lot could use some replacing, but other than that no complaints.
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December 2021 by Ian T.
I was very dissatisfied visiting this store solely based off of how one of their managers, Veronica, treats her employees and customers. While checking me out she acted annoyed and as if I was the biggest inconvenience in the world. After I checked out I then overheard Veronica openly talking negatively about one of the employees. She repeatedly gave her worker an attitude for no reason. Anytime I have come to this store I never experienced a problem, but I will be sure to leave if I ever see Veronica working. It is completely unprofessional and unacceptable for her to be treating her employees that way. Ridiculous.
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November 2021 by Dewey H.
The Pharmacy handled everything in a professional way regarding flu andCovid shots.
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October 2021 by Jessica S.
Clean store. This has been a great location to take my mom shopping during the pandemic. Evenings are quiet. Great place to get hard to find items. Awesome produce as Safeway usually offers.
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October 2021 by Dave F.
I like shopping at Safeway. I shopped at Vons when I lived in CA so I am very familiar with their stores, their produce and grocery items. However, the store in Sun City West on Camino del Sol is very different. I've heard it said that it is a retirement area store, but is that any reason for employees not to smile or be courteous? I would think they would want to go out of their way to assist older shoppers, but I very seldom go there and receive good customer service. Also, they seldom have items in stock that are the best values for Rewards members. I'm not sure why I went back today, but I am regretting it, and will now make sure to drive farther to go to another Safeway.
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June 2021 by Mary N.
Every time I go in to get an item that's on sale they are always out, there is never enough cashiers and the help that is there is rude. I am done with this store!!!
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February 2021 by Michèle St Clair
Tonight 2/5/21, two customers were not wearing masks, didn’t even have masks with them. Two employees were wearing masks very loosely over their mouths, noses completely uncovered.
When I asked to speak to the manager, the manager turned out to be one of the employees who wasn’t wearing his mask. He said that it got hot under his mask and he couldn’t wear it during a whole shift.
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December 2020 by John R.
I shop here often because of the excellent fruit and vegetable selection. Recently I wanted an unusual apple variety but there were only a few left. I asked an employee, Dawn, if they had more. She happily went in back and returned with an excellent selection from which to choose. Excellent service
