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March 2024 by R Perdue
I love my post office! The whole team is amazing! I always receive above standard customer service and I appreciate that guys! Great job and service is always on time! These guys are my favorite post office!
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February 2024 by Vegas Steve
Wish I could give USPS negative stars. Mishandling of everything. Complain and all you get is lip service. Just horrible.
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February 2024 by Jason S
Rudest c ya next Tuesday ever. Looks like having a job just isn't good enough anymore
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February 2024 by Jennifer Schleidt
Employees were rude and not helpful.
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January 2024 by Brianna Ithier
Yes I came up here for my passport and Faith had a lot of patience with me because I forgot the money at home... she was very understanding she answered all my questions...I had little knowledge of how to get a passport... thank God she was there to help
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January 2024 by Ivvone Garcia
No One Answers The Phones I Was On Hold For Over An Hour So I Decided To Disconnect. They Can’t Even Do A Change Of Address Correctly, They Started Sending Me The New Residentes Mail at My Old Place …. Make That Make Sense. I Never Got A Letter To Confirm My Change Of Address Which Makes Me Think They Never Submitted It !
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December 2023 by R S
I was at sun city post office yesterday. The line was the length of the post office. There were two women and one man that was working behind the counter. I thought I would never get out of there. I think it was only about ten minutes and I was out of there. I have never seen such fast good accurate service at a Post Office in my life. Those three people were really really working hard. And they were doing their job which now a days you really don't see much anymore. They should be commanded big time.
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December 2023 by Dionne Lowe
Beware of this postal worker right here she's very unfriendly if she doesn't like you she scouts the line for who she wants to help and who she doesn't want to help and then if she doesn't like you she'll start acting like she's doing all this other paperwork catching up and stuff until you go to the next person. It's the time of the year where there's going to be a lot of people of all races and nationalities in the line sending off things to their loved ones so she needs to be put in the back where she doesn't work with people because she's already in a mood.# careerchange
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December 2023 by Rumy Skorcheva
I had a passport appointment scheduled, after traveling 40min to get to this location to only find out i actually didn't confirm the appointment online and my screenshot of the scheduled appointment is no good. Long gone are the days of good customer service. Lazy postal service employees full of excuses and made up processes. Convenient for them but forgot about the customer.
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December 2023 by Lisa Lenzen
Kiosk didn’t work so I had to go to the window and ask for a supervisor-waited 30 minutes and was told I had to wait to see if the charge posted. I went to the PO today to get my money back and the RUDEST supervisor and told me to contact my bank. It is their kiosk. So incredibly RUDE!
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June 2023 by Jack C.
As a retired USPS letter carrier, I was disappointed today after leaving an important letter out for pickup and found out at 5pm it was not picked up-- we are just part time residents of Sun City so do not get mail every day-- still the outgoing letter was displayed very prominently and only a few steps from where the postal vehicle stops. Guess the carriers here subscribe to the rule that if you don't have any incoming mail, there is no pickup of outgoing mail, even if readily seen from the vehicle. As a 35 year carrier I always made it a point to check for any outgoing mail regardless of whether there was any incoming mail. Carriers of today are under a lot more pressure time wise than when I was working over 15 years ago-- still customer service should be the most important factor in this job. Still giving at least 3 stars as I know what these folks have to deal with day to day!5 minutes after Well as luck would have it my wife just came in and said she had just handed my letter to our Sun City carrier who was running extra late today! Thanks for restoring my faith in the employees of my former employer in this city. Changing my rating to 5 stars and adding a big THANK YOU too to these under appreciated long hours working folks. So glad to see you came through in the clutch!
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June 2023 by Sun City
2nd day in a row I've tried calling to get some information before going in and not a single person answers the phone just rings until it ends the call. Getting a good wage and government benefits you should be able to answer a phone and save people some stress. I worked for a post office for 7 years and made sure all calls were answered and addressed it's part of your job. Way to make your local post office look really bad. The employees working there seem to have terrible customer service skills
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June 2023 by Denise Comerford
We live in sun city, a notice was left in our mailbox that a letter was delivered and it required a signature, with instructions on where to leave the letter. Notice was signed with instructions where to leave letter. Today 6/3/2023 mail lady did not have on her truck, she advised to go to post office. Went to post office and they can't find it either. This piece of mail is very important regarding a passing of a family member and the post office can't find it, they find the notice but not the letter. So they say they will look for it, Really. Shame on the United States Post Office, they will look for it, What poor service.
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May 2023 by Yoaav Krauthammer
literally the most pleasant experience I've ever had at a post office. everyone was wonderfully happy and helpful.
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May 2023 by Elizabeth B.
Went to get a passport this morning, after reading other's reviews I decided to get there early, so 4am it was...I was first in line . About 6:20, a very nice lady came out and started taking names and there were about 40 of us in line by then. She was able to quickly get everyone on the list and given return times. She then started helping me. She was patient and informative. I was done by 6:40am and able to go home and get some sleep . Moral of the story...if you are going on a Saturday for the passport standby times, the early bird gets the passport...
