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December 2023 by Charles Brown
I was shopping for banks and noticed the banks responses.For negative reviews the reviewer is not addressed by name and ALL reviews are the same boilerplate "We're sorry to hear you had a disappointing experience with the local branch. Weare escalating your feedback to the local management team for review."MEANWHILE the good reviews get you a name acknowledgement AND a custom response. That is a clear indication of totally poor management. In business you put your best efforts toward your failures so you can improve the business.I would,,, STAY AWAY!!!!!!!!!!!
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December 2023 by Dorothy Hackney
The VERU BEST I HAVE EVER HAD WITH A BANK!!!!!!!! i have been been banking with Washing Federal for many years....at least 25 years in Sun City, AZ. .and I"m almost 90 years old! Dorothy Jane Hackney
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November 2023 by Tyler Shuck
This branch is the best one on the west side of AZ. Maria, Sara, and Jamie are always so friendly and professional as well as quick and efficient. If I could give 10 stars I would!
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March 2023 by David Hayes
Always treated like family
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April 2022 by Amber
Worst bank ever. I have never had a problem depositing 3rd party checks qt any bank ever. I have older family members who stoll send checks to my kids for birthdays. I have always been able to have them endorsed to me and then deposit them. We'll, surprise, not this bank apparently. Tell your kids that they don't get their birthday money without paying a fee. Unbelievable. I'm going back to Nevada State bank. They even let me cash my 25 year old daughter's $1200 tax return. This bank would not let me deposit my boyfriend's paycheck from his employer for $198. He got it like 2 days ago after banks had closed, and he needed the cash to get some tools for a job at 6am the next morning. So, I had the cash and gave it to him not even thinking my bank world not let me deposit it. I guessI'm just out $200. Because he's Barack home in Pahrump and I'm hehe with a useless. So moral of the story, if your went a bank that will appreciate Thai you have over $50000 in your account and try to work with you, this is not the bank for you.
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February 2022 by Ron Hester
Intolerable rudeness from the supervisor. I had a long-awaited check from a lawsuit and she tried to tell me it was a fake check because of some idiotic thing she thought she knew. Her manner was incredibly rude and insulting. The only reason I'm going to give this credit union one more chance is because of the wonderful, sweet drive-through service I have received since I began at the Sun City West branch. This branch is actually closer to me but the supervisor is going to run herself out of business from the way she treats customers, especially those who struggle with anxiety disorders as I and many people I know do. I periodically get large checks as a realtor, and I don't mind having a hold placed on them until they clear. If I have to deal with a suspicious, rude person each time though, I will be taking my money elsewhere. I am also finding it incredibly difficult to trust this CU with my money lately due to this encounter and have already transferred most of it to my main bank I have a joint account at.Edited to add: I didn't realize I was on my husband's Google account when writing this. My name is Ricci if you need a reference. Thank you.
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April 2021 by Ruth Roisum
Eager to work through questions you ask . Happy with this bank.have..friendly staff...always returns my c
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April 2021 by Vegas Steve
A total PITA to deal with. Unhelpful and rude. Go elsewhere.
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June 2019 by Vaultdweller 3135
I love the staff at this location. Everyone is professional and knowledgeable about my finances. I would recommend this financial institution to all of my friends. And I'll be coming here for as long as I can.
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January 2019 by Lloyd Bierer
Mike, the Customer service supervisor, was extremely patient and knowledgeable about the kind of financial services we needed
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August 2018 by Felicia Gast
I used this UPS store to get a document notarized for my mom. They were very helpful, allowed me to pay for it remotely. They really went above and beyond for us. I highly recommend this business.
