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December 2022 by Soo Kim
Today I just went to there and asked my one 20 dollars to 20 one bills. The teller said if I have an account here I said I don't have. She said She can not change my money , also she said " Sorry about that "I would like to say now " Sorry about that I gave you guys 1 star review".Not that I knew I usually go to Chase or Bank of America they never asked me if I have an account with them.I will never have any account with Wells Fargo Bank. Thank you so much for Today service for me. I will rememebr that. Thank you again.
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September 2022 by Jeri Travis
When did banks decide to treat their customers like they DO NOT MATTER? This particular location has lots of angry customers ( per my lawyer). When your lawyer advises you NOT to use a bank- listen. These folks don't EVEN know how to smile. Speaks volumes.
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February 2022 by Ron C.
I've been to this bank several times in the past 2 months, the most recent being two weeks ago to get a business account transferred. There's always a long wait time to get an appointment to meet with a banker (7-10days) and they always need more information to complete business. On my most recent experience, two weeks ago I had a 3:00pm appointment. I arrived 5 minutes early and took a seat in the designated waiting area. After 25 minutes (at 3:20pm) a banker (Chris) finally came over and took me to his cubicle I remarked that I had waited 25 minutes, and nobody even acknowledged that I was there. His response was "well, you can see that we're busy" which implied to me that their time is much more valuable than mine. When we got into the business at hand, he told me he couldn't help me because I didn't have the proper paperwork. I explained that on my last visit the banker told me I didn't need the paperwork he was requesting, and he got up from the desk and left. Five minutes later he came back and told me nobody there told me that because "we're all tenured bankers with at least 15 years' experience". So now he's telling me not only is my time of no value, but I'm a liar! I made another appointment for a week later and at 9:00am on the date of my appointment the bank called and said they had to cancel my appointment because "we don't have any bankers here today". I have another appointment today, so there may be another review later. Obviously they don't know there are other banks in the area, but I do!
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October 2021 by Lalah True
Phone number is a waste of time. No one answers. Tried going in to set up an appointment for a Refi and No one in the lobby could help. I've been a customer of Wells Fargo for over 40 years but I'm sick of the lack of service "due to covid" excuse they constantly use. I am seriously considering moving my business elsewhere!
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August 2021 by James Green (Big Giant Films)
Nice location. Friendly staff. I came in today to open an account (had to make an appointment due to the rona) and was helped immediately by a banker who was extremely knowledgeable about the products they have to offer and helped me find the right account types to suit my needs. Also helped me link my accts to the online bank app and showed me the options available for safe deposit boxes.Also Did a quick transaction with a teller who was very friendly and knowledgable as well.
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May 2021 by Tom
04/30/21 I took a large ammt of rolled quarters in to deposit. Keely, at the window was awesome.. Friendly and cheerful. A credit to your company. I had customer service people work for me for 35 years. I would hire her in an instant. Thanks again
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April 2021 by charleen eskro
For 22-yrs, my husband and I have received wonderful service consistently from SCW Wells Fargo bank and have not considered changing banks, have absolutely no reason to. We also enjoy excellentservice our MT residence Wells Fargo branch. Our commendation to Wells Fargo employees wehave found to be friendly, professional, efficient and expedient. Thank you.
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December 2020 by Jeff Johnson
One star is way over rating this joint!!! Waited over 30 minutes in drive up window to cash a check!! Was told the wait would be just as long if I went inside the building. There were 3 cars in front of the branch!! CUSTOMER NO SERVICE!!
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October 2020 by Yvonne Marcellus
Way to difficult to use my bank. Very hard to get appointments. Why is my other bank so accessible? And yours so difficult, your right next door for Pete's sake.
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September 2020 by James Green
Nice location. Friendly staff. I came in today to open an account (had to make an appointment due to the rona) and was helped immediately by a banker who was extremely knowledgeable about the products they have to offer and helped me find the right account types to suit my needs. Also helped me link my accts to the online bank app and showed me the options available for safe deposit boxes.Also Did a quick transaction with a teller who was very friendly and knowledgable as well.
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August 2020 by Starshine94
Ridiculous. Absolutely ridiculous. Atm not accepting deposits and there's NO DRIVE THRU ATM ONLY DRIVE THRU TELLER.
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July 2020 by juan t coleman
There needs to be a way to JUST DEPOST a check.....no cash back....into my checking acct.....without having to wait in line....in my car...when it is 110 degrees. The last time...I waited 1 hour & 30 minutes.Never again!
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June 2020 by Thomas Simard
Called SCW Branch 4 consecutive days----promised call back. Nothing!!! I am not happy with my treatment by Wells Fargo!!! CD threatened with forfeiture unless I contact bank. Any suggestions?TS
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October 2019 by Rick Locorojovino
Still the worst
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November 2018 by Wilma Wheeler
I am leaving on a trip tomorrow and needed some change. I stopped in, got to a cashier right away, presented her with 2 $20 bills and asked for 4 $5 's and 2 $10's. She asked me if I have an account with them, I told her that I had in the past, but do not at the present time. She very politely told me that she could only change one bill since I did not have an account. She gave me the $10's and I left feeling that If I were new in town and looking for a bank, I certainly would not choose that one. It was not a check or in any way that they would loose money in the transaction.
