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September 2022 by joyce allred
I just waited 40 minutes on my phone for customer service and finally gave up.
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July 2022 by Mark Gray
late to opening. rude customer service
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December 2021 by Barbara Lynn
Been trying to call for many weeks nobody ever answers the phone I am in a wheelchair and don't have a way to get there so I needed some answers but nobody ever answers
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The Worst Bank ever.....
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July 2021 by toni dury
This place is where to go with all your banking needs.Their customer service is excellent. If you came in to see a banker, you are greeted with a cheerful face. Before you can even sit down at the waiting area, someone is there to say can I help you. And if you came for just a teller visit, they are very prompt. There are always two people at the counter and a third person usually sits behind the tellers probably to handle complicated transactions.
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July 2021 by David St
Bank of America has consistently been one of the lowest rated banks in the U.S. for decades. Frivolous closures, abhorrent phone system, exorbitant prices on services (not only high prices, but high prices for many services that other banks don't charge a single penny for), etc... Pathetic, criminal management from the top down.This is in reference to Bank of America in general.
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May 2021 by Sharon Peters
Been with B of A for 30 years always had a good experience
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January 2021 by Patrick Yoon
Didn't have to wait long and the employees were very nice and helped me without any issues.
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December 2020 by anthony tarin
This location never answered any of my calls to set up an appointment.
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July 2020 by Mike Charls
They charged me $15 for a cashier's check. When I asked why they said I am not a preferred customer. I have been with BofA for 20 years. Obviously loyalty does not count for anything. I am very disappointed.
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March 2019 by Randall N.
I took a $20k check to the local credit union and opened a simple savings account with no problem. Before that I tried to do the same at Bank of America on Riggs Rd. (BofA) and the pregnant lady was nice but came up with some goofy illogical rule that said since my wife had locked up the line of credit with Experion (after They had given out my personal information to hackers IN THE BIGGEST DATA BREACH IN BANKING HISTORY) She said I could not open an account for myself in my own name unless I unlocked my line of credit and then leave it open for seven days. I told her that lock-down was intended to keep someone else from opening an account in my name, not to prevent me from opening an account for myself, and was wrong. So I would up going elsewhere. So 4 days later I received SEVEN letters from BofA informing me that they were sorry they could not open an account for me because of some information Obtained from EXPERIAN, (the same outfit that gave out my information in their Data Breach). I opened no account! So WHY DID THEY RUN A CREDIT REPORT ON ME SEVEN TIMES? WHY WOULD THEY DO THAT? IT MAKES NO SENSE! THE ONLY POSSIBLE ANSWER IS THAT BofA TIRED TO INTENTIONALLY DAMAGE MY CREDIT SCORE BY RUNNING MULTIPLE USELESS CREDIT REPORTS, BECAUSE I WENT ELSEWHERE. I sure hope not. But I'll see when I get my monthly credit card bill and credit score. I'll seek revenge if it looks like they did that to try to intentionally damage my credit report. All I see for BofA are one star rarings. I would give them a negative one if I could. I OPENED NO ACCOUNT. WHAT BUSINESS DID THEY HAVE DOING SEVEN DAMAGING CREDIT CHECKS ON ME??? Don't worry I kept those envelopes. $0.41 a letter cost them almost Three Dollars to play that little game. Ha Ha ha.
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May 2018 by Tina Baker
Friendly, capable employees.
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October 2017 by Linda Epperson
Need correct fax number been on hold for 30 minutes Sun Lakes Branch
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July 2017 by Bryon Anderson
Do you know how unprofessional it is to advertise on google that you're open on Saturday, then after I drive all the way over to see a "closed on Saturday" on the window?
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January 2017 by Paul Grimes
I have to say, this experience in January of 2015 was perhaps one of the worst ones I have had in my life. I visited this branch on the first day in January that they were open to pay off and close a HELOC that had with them for about five years. I was greeted relatively promptly and I told them "I would like to pay off this loan and close it. How do I do so?" It seemed that this is a rare occurrence, so it took some consulting by the manager to figure out the process. They couldn't do it by check, so I had to transfer money into my checking account via wire transfer and then come back the next day to close it out. This part of the transaction took about an hour. I traveled home that day, called up my current bank of choice (USAA) and they transferred the money immediately. I opened my online summary the next day and the funds were in my BoA account... "Fantastic!" I exclaimed to myself. I then got in my car, drove down to the branch and told them I was there to close my account. It took about 45 minutes for someone to help me so I waited patiently. I was greeted by a branch manager who told me it would take a few minutes to complete... so I waited about an hour and they finally put me back in-line to finalize the account and close it out, and in the process, I wanted to close out my checking account and finally be finished with BoA. They informed me that they had closed out and paid off the account and that I had transferred too much money. I left that day with about $500 in cash and the thought that I was finished. Fast-forward to March of 2015. I was greeted by a text from USAA that my credit score had changed so I went in and looked at the report and lo and behold, my credit score dropped from 820 to 740. Upon further inquiry, all three credit sources had shown that I was delinquent in paying my HELOC from a period of January 2015 through March of 2015! I gathered my intel and went back to into the bank to find out how to correct it. I have to say, the people at this bank are very friendly and were very apologetic but the problem unfortunately still existed as a result of something not being done correctly. They then directed me to call the toll-free number as the matter was now out of their hands since the accounts had been closed. I then spent a total of about 10 hours of my time on the toll-free numbers over the course of the next two weeks trying to figure out what had gone wrong. At first, no one would help me and they kept transferring me to collections agents. After that, they finally took a deeper look and apparently, the branch manager I worked with had incorrectly credited the payment upon closure and they showed me owing an extra $235 which e bank, hoping for answers. They informed me that a mistake had been made and that I would have to call was the sum and total of a month's payment. On one hand, it was worth fighting for the principle of the issue but at this point I was just tired of the process and wanted to get this behind me.. so I made the payment to them in an effort to move on. I had to physically go back to the branch to make a payment to an account that was already closed, so that entailed several more hours of effort on my part to get this accomplished. I work about 20 miles away from that branch so much of this had to be completed during weekend hours when the phone support for the branch was closed… so that was a feat in and of itself. The final straw in this saga was when I asked the branch manager for an escalation to see if I could get BoA to send a note to the three credit bureaus to get this fixed. It took several days for this area manager to call me back and again, she was very apologetic. She did take some time to look into the issue, but in the end it was a case of "sorry, can't help you, either with the monies or with the credit hit."
