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November 2023 by Chloe Sullivan
Sam (the tow truck driver) literally saved us from being stuck on the side of a freeway. We had nobody to come pick us up because we were coming back from the airport, we lived two hours away. He did everything in his power to make sure we were not stranded on the side of the road. Genuinely amazing service and appreciate Sam and Allen’s soo much.
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August 2023 by Kevin G
Michael is the reason for this 2 star review. He tried to strong arm my wife into fixing a timing belt on a car without even looking at the mechanical damage that could have been caused. After I spoke with him and asked for a borescope to at least assess physical damage, he outright refused. His exact words were "The only way to diagnose it further is to do the work of replacing the belt." I asked if any of the money would be refundable had it not fixed the problem and he said not really. So this means we be out around a $1000 just for them to tell us the motor is bad. Well, we had it towed across town and after $100 dollers in diag, we quickly discovered catastrophic engine damage. That's right, $100. If my wife had said yes then we would be out a $1000 and then had to pay thousands more for a new motor on top. Shame on you Michael. The only reason this is a 2 star and not a one star is because Thomas was wonderful on the phone.
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August 2023 by Raymond Grim
Thomas is always kind, respectful, and helpful when I have car issues. I highly recommend them for any auto service.
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August 2023 by Casey Birk
Great service, they were fast finding and repairing my trucks issues definitely bringing my vehicle back here again!Services: Electrical repair
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July 2023 by Cody Hester
After being promised a refund from the owner of Allen’s Auto if we were unable to come to an agreement for them to get my ‘65 mustang running since it was running when it was dropped off, I have attempted to contact the owner 4 weeks in a row now to begin this process and have been told every time I’ve called that the owner is unavailable and will be calling me by the following Monday and still no response from the owner. I’ve tried to resolve the said issue with the merchant in which they seem to have no desire to make things right.
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July 2023 by Cody H.
Going on 4 weeks now of trying to contact the owner to receive my refund as promised ,if Allens Auto was unable to resolve the ongoing issue that lead to me being unable to make it home on 3 separate occasions and having to be towed back to their shop and still no response from Allen.
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July 2023 by Joe Dester
Since I’m not able to respond to the comments issued my Allen’s Auto I will make yet another review stating that we had sit down meeting with Allen and all employees going over the issues with our 65 mustang, after the front desk being unable to provide any proof of the so called “recommended” repairs that were denied Allen offered to have the vehicle towed back to the shop free of charge which they seem to expect praise for after breaking down 3 times leaving their shop and that he would personally look the vehicle over and let us know what’s needed and work with us in cost, we received a call while out of town stating they could put a bandaid fix for 1,500 or rebuild the entire engine for grand total of 6,500 after already spending 8,000. We denied to pay them another 6,500 and asked to meet with Allen again as he stated in our previous meeting we would figure out a refund if we were unable to come to an agreement but was told he was also out of town and would call me the following Monday, it is now Thursday and no call. I call Allen’s and they claim he’s still out of town unfortunately, at this point it looks like our only course of action will now involve the courts.Services: Carburetor cleaning
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April 2023 by Dawn O'Donnell
Allen's auto Service, came highly recommended last year. They are friendly, helpful, wonderful to do business with. The only place we take our vehicles to be worked on.
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December 2022 by Tammy Moran
I own a 2001 Audi that was giving me some problems about a year or two ago. I had no idea at the time that I bought my car just how expensive it was to maintenance the vehicle when things went wrong. The car continued to get worse and with my busy life at the time, I continued to drive it u til it literally didn't drive anymore. I left it sitting for another year until I got back on my feet enough to take it to a shop. The shop I found nearby was Allen's and I was very grateful for finding them. Sal was very upfront and honest with me from the beginning to the end and although I did not have my vehicle serviced here, I will definitely trust them for the care of any future cars I may own. They were very fast and thorough when going over it to find it's problems. Highly recommend these guys for anyone who needs to get some auto work done.
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December 2022 by Esmeralda R.
My car was broken and they fixed it in a week and the pricing was not expensive the work they did was also amazing everyone there was nice and knew what they where doing I will be coming back if something is wrong with my car
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October 2022 by Ramona Brunswick
Dropped my Mustang off for an oil change as well as transmission fluid change. Thomas was very professional and courteous in person. The price was fair, and I got my car back within the timeline estimated. I would recommend to anyone needing to have auto repair work done.
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October 2022 by Foreign Noir
I went here withy car they scammed me for 7,000 on motor that doesn’t work and it’s used and they broken my door lock with grip pliers trying to unlock my doors when I told them my car only unlock with the remote key Mercedes they don’t replace my damaged they done to my car . When I told them parts order for my car to b replaced they cap ? on ever word until my car was barely running and it only last me two weeks two notice they give me a year warranty to play they role of finesse people with money and cheap parts they can’t order when I have told what website they choice to buy expensive parts for me to pay the price
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September 2022 by Shannon Hendrickson
I took my car in cause it was driving wobbly. Didn't know if it needed an alignment. Explained to do an alignment, rotation, clean battery corrosion, and brake check. I was very clear and signed off on the itemized services. They contacted me shortly after and explained that both drive belts were nearly shredded through and bushings were badly damaged. I needed all new control arm assemblies. That sounded ok to me considering how it was driving and that it has 153k miles on it. They explained the itemized quote over the phone and I okayed it verbally. I went to pick my car up early the next day, super pleased with the service and timing. Here's where I get frustrated. They changed my oil and gave me a new oil filter without asking first, it wasn't in the itemized service request I signed in the shop initially, nor in the quote I approved over the phone. I was charged an extra ~$100 for something I didn't request or approve. I went back inside when I noticed it. While they did refund me, I'm frustrated because I never requested this nor approved this, it was never even discussed, I was charged for it, and I had JUST changed my own oil with better quality expensive oil (literally down the drain) a week prior.Be sure to check your bills upon check out. I really wanted to trust this mechanic as I've had problems elsewhere, but here we are.I waited a day to post this because it's really been bothering me. I gave these guys over $1300 and I'm now wondering if I should have gotten a second opinion. That's a lot of money, especially these days where we are all struggling. Really unfortunate.
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September 2022 by T.M. LeFlore
I have been bringing my BWM 550i to Allen's for all my maintenance and repairs. Thomas is a great guy and they have fair pricing. More importantly dealership level service and craftmanship. I recently purchased an X5 knowing I have a great mechanic. Kudos to the entire Allen's Auto crew!!Service: Transmission
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July 2022 by Beth
Very helpful, reasonable, super knowledgeable. Recommend him highly