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January 2024 by JoAnn V.
I have a Jeep Compass and both my batteries were fully dead. Christian Brothers were so helpful and towed my vehicle Thursday evening and brought it back the next day all fixed! Due to issues beyond my control their help and service holds much value to me and was worth the cost. Thank you G, for your great service!! . JV
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January 2024 by Mike Kikes
Would give it a zero if they had one. Total rip off. they were going to charge me 800.00 for an alternator, that cost no more then 200.00 then charge me 400.00 to install it. Well it was not the alternator it was the PCM. They do not know how to diagnose the problems of the vehicle. They just jumped at a guess of what was wrong. Would never use them again. Very poor service. Probly should change the name an not rip people off.
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January 2024 by Joe B.
Took my car in for some service and got quoted a price for said job . Then I got called back with a 2nd quote for same service . And imagine that , the quote was almost 2X original quote. Shady people. Blowing smoke up your ass. I'm currently having medical problems and can't do service myself. Be aware of these guys. Shady auto mechanics... then once I told them No ... then all of sudden they're going to honor original quote. Get out of here.... I DO NOT recommend this business... I guess they have to pay for that fancy garage somehow.
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January 2024 by Gage Rael
These guys did a seriously phenomenal job on my car!Took my car in a few months back, and this had been the BEST experience overall with a mechanic in my life.They were honest, helpful, and timely. AND my car was noticeably smoother after getting it back. (I legitimately think they did more work to my car then they took credit for)
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January 2024 by Osmar F.
This place is a ripoff don't let the name fool you they are not Christian's. I took my truck in for repair due to a misfire they charged me to diagnose and determine it needed a new alternator and they also replaced the battery cables and an oil change those 3 things they charged me close to $1,200 they called me and stated they needed another $700 to diagnose the misfire. The reason I took it in is for the misfire and they never got to diagnose that but did charge me all that money this place is a joke I will be putting a complaint with the BBB. Avoid yourself the headache don't bring you vehicle here they will rip you off and they will do it with a smile on their face. This business deserves a 0 star poor service and they overcharge and they don't even fix the issue you bring your vehicle in for... this place is a SCAM they should be called RIP YOU OFF BROTHERS.
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December 2023 by Chelsea Mammet
I’m not a “reviewer” usually. We had both of our cars stop working at the SAME time. We were beyond impressed with our experience, not only did the shuttle service help immensely everyone was SO helpful, kind, informative and quick! The automated review of the repairs to the car needed | with pictures as well as a key to know what was urgent and what could wait was so clear. There was clear hospitality with their customer service, there were snacks and water, coffee and pure encouragement and joy in their service for us and to us: for what was a naturally stressful situation to find ourselves in. Can not recommend them enough.
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December 2023 by Thomas M.
The Surprise location is very convenient to my home so I gave them a chance to show me what to expect. I dropped the car off when they opened at 7 am. Typical service counter interview given. I told him what I wanted checked for this visit. Courtesy shuttle back to my address and was told to wait for an email which would describe what their complimentary inspection found. Technician submitted his report at 8:15 but I didn't receive it until 9:55 am. I phoned back to the garage, asked some questions, and told the advisor what I wanted accomplished. The technician did find a bad serpentine belt which I told them to replace. So I waited for a list for me to authorize via email. It never came. I phoned again, and I was told that I authorized the services over the phone. Total cost estimate was extreme, and I asked what did I authorize. They included an injector clean out which I didn't want and it was removed. I was told to standby for a phone call when the car was ready. I waited again, and again I phoned them since their shop closed at 6 pm. Finally got the phone call, and shuttle got me back to the shop, paid the bill. Pros: Convenient location. Courtesy shuttle. Clean waiting area. Friendly staff. Detailed complimentary inspection. Discount coupons offered. Cons: Need better communication with customers. Expensive for anything other than oil changes. Upsell push for services (which I expected with a 10 year old car). Reminds me a of a car dealer service operation.
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December 2023 by Nicole M. Arizona
Excellent customer service by Brandt and Lisa with attention to detail, true to their word, and competitive pricing. They go above and beyond making sure everything is working just right, mechanics are super, and waiting area is immaculate and positive. I trust them with my 2004 Camry (original owner 96,000 miles) replacing radiator hoses, radiator flush, sparks, and engine air filter which kept me cool during Arizona's hottest summer ever!
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November 2023 by Theresa Meyers
They are always professional, respectful, and quick to get the job done right. I was kept abreast of progress, provided an estimate, and was actually charged less than the estimate as they didn’t need one of the parts included in the estimate. I appreciate their honesty and overall customer service!!!
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November 2023 by margaret greenwood
I drove in from out of town. Thirty minutes prior to my destination my car started to make a grinding noise. I prayed to God that I could make it. Arriving safely, I started to search the internet for a reputable service station. After viewing many, I found that Christian Brothers had the best reviews. The following morning when they opened, I met them at the front door. I was greeted with smiles and assurance they could help me. They explained how they operate and that I would be notified every step they took by text. They offered a courtesy tow if needed. They also helped me find a payment plan that would work for me.They shuttled me back to my destination where I waited. Thirteen hours later the extensive work they had done was completed. At closing, they dropped my car off. They went above and beyond in hospitality and service. My expectations were definitely exceeded!Thank you, Troy, and the mechanic for going the extra mile and the excellent jobs done. You will be seeing me again in the future. You have my full recomendation!Sincerely, Margaret Greenwood
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November 2023 by Tiffany McQuestion
Worked with Gregory Cardenas mostly and he was very polite and thorough. They took care of a list of about 8 issues with my car and got it back to me the next morning, very fast. They offer a free shuttle too. This is the 2nd time I have trusted them with my vehicle and I will continue to do so. Highly recommend!Service: General repairs & maintenance
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November 2023 by Michelle Chalmers
As a single woman in my 60s, I dread any automotive repair - mostly because I'm afraid that I will get an inflated estimate for repairs my car doesn't even need. Well now that I have found Christian Brothers, those fears are behind me. Roberto took such good care of me and my car, and did so in a very timely and professional fashion. He is truly the best! He laid out all the necessary repairs and the recommended ones and gave me a nice discount at the end to keep it all within my budget. The weird thing is I cannot even drive my car due to health reasons but I still feel it should be upkept properly. Now that I have my car back in tip-top shape, I feel so much better in case a family member needs to use it to drive me somewhere. Safety is always job #1 and Christian Brothers made sure that my car is once again up to that task. Thank you Roberto!
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November 2023 by Michael Bechtold
While recently visiting some family in Surprise I had a warning light come on my 2015 Ram Eco Diesel. I called a few places around Surprise to try and get it diagnosed and repaired. I spoke to Christian Brothers Automotive in Surprise & they said bring it in and they would look at it first thing the next morning. I am pulling a camper so I took it out by White Tank Mountain to drop it there while I took my truck to their shop. They gave me a shuttle ride back out to my camper free of charge. Before even arriving back to my camper I received a text message stating that I can communicate with them at any time by text. The next morning I received a text at 7:15 stating my truck was in their shop and a technician is in the process of diagnosing the problem and they would let me know what they find as soon as they know. They called me a short time later explaining to me that they found that the problem lies with the Crankshaft Position sensor and they checked and it is actually covered by a factory extended warranty. They even called the local dealership to verify this. Wow! Who does this in this day and time? Honesty is a blessing to all involved. They informed me all I would owe is for the diagnosing to find the issue. Also, what they charge for doing this was the second lowest I found around this area and I called about 10 places. This all took place last week. Today I received a call from them asking me if there was anything they could have done differently to make sure I would give them a 10 out of 10 rating. Wow, I could think of nothing, they are first class all the way and the honesty is second to none. Their communication with me throughout the whole process was the best I have ever experienced. I highly recommend them for all of your automotive repairs. And last but not least their shop area and office is the cleanest I have seen. I believe in praise for those that go far and beyond to give excellent service and they certainly earned it. Thank you Christian Brothers Automotive in Surprise!
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November 2023 by Mathew Corral
Great service! Free shuttle to/from home, coffee snacks and water available.Check Engine light resolution.Spark plug & gas cap replacement & air induction/fuel additive service.Military discount 10% parts/labor.Call, Text and email of diagnosis and suggested work to be completed; text of parts ordered; and text when ready to pick up. Lots of communication!
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October 2023 by Michael B.
While recently visiting some family in Surprise I had a warning light come on my 2015 Ram Eco Diesel. I called a few places around Surprise to try and get it diagnosed and repaired. I spoke to Christian Brothers Automotive in Surprise & they said bring it in and they would look at it first thing the next morning. I am pulling a camper so I took it out by White Tank Mountain to drop it there while I took my truck to their shop. They gave me a shuttle ride back out to my camper free of charge. Before even arriving back to my camper I received a text message stating that I can communicate with them at any time by text. The next morning I received a text at 7:15 stating my truck was in their shop and a technician is in the process of diagnosing the problem and they would let me know what they find as soon as they know. They called me a short time later explaining to me that they found that the problem lies with the Crankshaft Position sensor and they checked and it is actually covered by a factory extended warranty. They even called the local dealership to verify this. Wow! Who does this in this day and time? Honesty is a blessing to all involved. They informed me all I would owe is for the diagnosing to find the issue. Also, what they charge for doing this was the second lowest I found around this area and I called about 10 places. This all took place last week. Today I received a call from them asking me if there was anything they could have done differently to make sure I would give them a 10 out of 10 rating. Wow, I could think of nothing, they are first class all the way and the honesty is second to none. Their communication with me throughout the whole process was the best I have ever experienced. I highly recommend them for all of your automotive repairs. And last but not least their shop area and office is the cleanest I have seen. I believe in praise for those that go far and beyond to give excellent service and they certainly earned it. Thank you Christian Brothers Automotive in Surprise!
