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January 2026 by Adrenna Smith
I love the Good Customer service that the employee give. I like when they send reminder to their customers because sometimes we get caught up with life and we forget.
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January 2026 by Brittany Valverde
Great experience. Staff is very friendly and informative.
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January 2026 by Casey Hagon
Jen and Liz are amazing! They are both extremely helpful ! I would highly recommend and I appreciate both of them!!!
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January 2026 by Devon Baus
Property damage at StorQuest? You're on your own!
I've been a customer here at StorQuest in Surprise for a while now and have been pretty happy with the facility. Nice clean areas, bright lights, great climate control. Unfortunately im giving this facility 2 stars as they will NOT provide any support during a property damage claim.
While dropping some items off at the unit I rent, my truck was backed into by another StorQuest customer. Everything was cordial with the other party but to make sure I cover all my bases I requested the security camera footage of the accident from the front desk. First the front desk denied there being cameras covering that area. After a few follow up questions it came to light that there are actually 2 cameras that cover that area, but the footage would NOT be released. I later got ahold of the regional manager for StorQuest and was given the same story (adding in some condescending lessons on how he personally approaches accidents). But he did say he would check in with thier legal team and get back to me in 3-4 days. 5 days later he called back and said they will not release the camera recording to me.
If you've been in an accident (especially in a parking lot) you know how frustrating these can be to adjudicate correctly. When I first took my tour of StorQuest they emphasized thier top notch security, specifically pointing out the camera system. Unfortunately when the time came I needed the protection of that system, they turned the other way, hung me out to dry, and gave me nice little unrelated lectures on other things I should be doing. The cameras are there to protect StorQuest Property, not yours.
There are many other storage options in the area. If security of your property is important, skip this facility and join me at another in the area.
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January 2026 by Jim Reinhold
Elizabeth and Jen are wonderful. Do what you have to, to keep these ladies.
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December 2025 by jacob estle
Great and fast! Elizabeth offered excellent customer service!
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December 2025 by Patti Fitzgerald
We have been delighted with our experience with StorQuest. Jen welcomed us, explained everything we needed to know, answered questions and gave us storage options. She took us to the storage unit and provided all the necessary information needed to get in and out of the building and facility. We are grateful!
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December 2025 by Nick \u0026 Patricia Piro
New and clean, climate control, availability and an awesome staff in the office!
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December 2025 by Teena Nyahay
Very friendly staff and very nice, clean facility. Reasonably priced!
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December 2025 by Carla Simon
The Customer service at this StorQuest location is Awesome. The staff is helpful, professional, and nice. I was having a minor problem and they went above and beyond to help me out. Thank You 😊
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December 2025 by Norma Cabrera
Elizabeth was very knowledgeable and very patient/ polite
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December 2025 by Mike Abeyta
Always great service and very clean!
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November 2025 by Darlene Boyd
Service was great, staff was very friendly and accommodating
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November 2025 by Tim Zavarella
Been with them for about little over a year. Clean facility and friendly staff.
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November 2025 by Unknown Name
Elizabeth and Jen were great. Very informative and did reserve and rent the space we need.
