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August 2024 by Doug Cowan
Just stopped by to pick up a prescription and was told they were closing the pharmacy for lunch. Every other business in the world staggers their lunches so they can take care of their customers.
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August 2024 by Roxy S
Worst pharmacy experience ever. I would never recommend this location after this experience. They claim to have given me a 90day supply of my medication when they didn’t and now they’re refusing to refill it. Instead of taking responsibility for their mistake they shrug their shoulders and say, “I don’t know what to tell you.”
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May 2024 by Bob Silvers
Quick service Nice people
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December 2023 by Jo Naylor
CVS is my go to store for the smaller things and the drive through for my prescriptions. The drive through is so convenient for me when my body aches too much to walk in store. All the employees are very friendly also. Always willing to help or answer any questions anytime. It helps when I don’t feel well to see their friendly faces.
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November 2023 by Kyle H
We know they are understaffed, and they are trying to handle it all.
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September 2023 by Joy Williams
Needed help with a prescription error and Paul Heisonberg was so helpful. Got my stuff fixed right up and just had a great attitude the entire time. Highly reccomend this pharmacy.
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September 2023 by Laura Brouillard
I have never had a problem at this store.
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August 2023 by Google user
I have been going to the CVS at 13870 W Greenway Rd Surprise, AZ ever since my husband had a stroke. It was near the rehab facility my husband was at and from the moment I met Kerra, the manager and her staff I knew this was the place for me! I was just there this week and Perry, who helped me with the prescriptions was very personable and explained things for my future needs. Then Monica in the store helped me with several items and suggested which ones she thought would work best for me. This CVS has a staff that goes above and beyond to help make my day better and that’s why I highly recommend them!!!
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August 2023 by Meghan L.
The most horrible customer service ever! I'm type one diabetic and my daughter broke my last bottle of insulin...they can't seem to get it through their thick heads that a diabetic needs their insulin. All they could do is keep telling me it's too soon to fill. I ended up calling my insurance and they overrode the refill day. What do you know...they're out of the insulin I need so they had to transfer it to a different CVS who said they won't have it ready for ANOTHER 3 1/2 hours! Give me a break people! You guys don't care about your customers what so ever! Will be switching pharmacies!
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July 2023 by Daisy Anderson
I have been going to the CVS at 13870 W Greenway Rd Surprise, AZ ever since my husband had a stroke. It was near the rehab facility my husband was at and from the moment I met Kerra, the manager and her staff I knew this was the place for me! I was just there this week and Perry, who helped me with the prescriptions was very personable and explained things for my future needs. Then Monica in the store helped me with several items and suggested which ones she thought would work best for me. This CVS has a staff that goes above and beyond to help make my day better and that’s why I highly recommend them!!!
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April 2023 by Joan W.
Worst service of any pharmacy I've dealt with. Twice my husband and I were told a prescription was ready and we could pick it up at a certain time when we got there the pharmacy was closed. Not communication about cost on a prescription when cost is higher I find out when I go to pick it up. I called twice today to check on the cost and confirm they will be open at the time they said the prescription will be ready and check the cost on it. I was on hold I've 30 minutes the first time and over 10 minutes when I called back. First time they disconnected the call second i hung up. This is unacceptable. Fed up in surprise!
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February 2023 by Julia M.
- big 0 Worse f...... pharmacy ever the wait time it's redúceles so disappointed it's been monthssss short staff an they don't hire anyone like come on man they hardly have drive-thu open same reason short staff. I honestly recommend you to have your med delivered.
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November 2022 by Barbara W.
This used to be the best pharmacy in town but I no longer feel that way. Several times our prescriptions have been on back order with no time frame in when we'd receive them. And be prepared that the pharmacy is closed for lunch from 1:30-2:00 which is understandable. However, I had been waiting in the drive through since 1:15 and it was finally my turn at the window but the shades dropped promptly at 1:30 and wouldn't check me out for another 30 min.
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October 2022 by John G.
The pharmacy is very helpful and up front. The pharmacist are very nice and will to help greatly. I the store rep today was very nice. Overall I give it a 5. I am happy I selected Thai CVS even if I have to pass 5 others Goya
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July 2022 by Jeremy E.
Clerk said she has covid tests in back but refused to go and grab one because "it wasn't her job"
