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August 2023 by Mackenzie D.
I payed $93.91 after tax for an alignment on my 3rd gen 4runner. The quality of this service was extremely disappointing, they could not perform any toe adjustment and left me paying full price for a incomplete job. After investigation under my own car I found that one of the camber bolts was loose and not even hand tight. I do not recommend this place for an alignment.
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June 2023 by Liza Rassner
Traveling out of the country I ask them to do a safety inspection for my trip and wheel alignment, to look everything g over. Yet, I get stranded just before the border to Canada. I noticed I was having trouble starting it after the first day. I didn’t think anything of it because I had them perform a safety, check and road test, it included load testing the battery. They knew I was going across country. See invoice.See picture for what we found under the hood. It explains everything.Luckily, for me, I am still in the United States to call AAA, who doesn’t replace batteries in this remote town, only jumps starts. Luckily, I am still in the United States to call AAA, who doesn’t replace batteries in this remote town, only jumps starts.NOTE: The car has been serviced for safety every year since 2019UPDATE: Owner took full responsibility for this, and is reimbursing us for the battery and service, which we had to pay for at an out of town dealership. We’ve been going to Exclusively Imports for years and we are pleased that he is a man of his word. He was empathetic and understanding: you won’t that get from a big corporation. We will be going back to them again.Services: Wheel alignment
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June 2023 by Liza R.
The owner apologized and made it right comping our service and battery. I doubt a large scale, corporate company would have been that attentive and empathetic to our inconveniences. We've used them for years and we will continue to do so now because they made good on their word.
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April 2023 by Danzig
Great service & great prices from a Toyota certified Master Technician. Kelly and Mike are wonderful to work with, a solid peace of mind in their integrity and professionalism.Services: Steering & suspension repair
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April 2023 by Les Gay
Recently moved to Surprise & needed a new mechanic for my Subaru. A friend recommended Exclusively Imports & I was genuinely impressed with how efficient and professional the entire staff was .... and the excellent service I experienced.
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March 2023 by r s
Repaired a timing belt seal on our Toyota Corolla. Dropped it off before leaving for out of town. Offered better pricing than the dealer. 5 months later now, no issues.
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February 2023 by Sharon P.
Such a wonderful experience. From out-of-town and had an unexpected crisis. The team is so kind, so gracious, so friendly. They worked me into their schedule, fixed my problem, and I was off again w/o any hassle. Agree with other comments re: integrity. On their wall are recognition plaques for sponsoring Wounded Warriors and many other community outreach non-profits. If I lived here, this would be my Go-To auto shop!!! Truly a wonderful experience!!!
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January 2023 by Todd McNulty
Very impressed. Made an appointment. They were on the job immediately and had it finished quickly. Professional and personable, I highly recommend them.Service: Electrical repair
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January 2023 by Michael Smith
I won't take my 2003 Toyota Tacoma prerunner anywhere else. I trust Mike and Kelly. They have never given me a reason not to.Service: General repairs & maintenance
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January 2023 by Pearl Quast
Kindness, efficiency and good business performance has been my experience over many with Kelly and Mike!
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October 2022 by Rbert S
Called to get an estimate. They took my number daid they would call back...and never called back... guess they just don't need the business.
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July 2022 by C. R. D.
I had an issue with my 2012 Toyota Highlander. This business completed an evaluation and provided perfect advice to resolve the problem. They did right by me, earned my trust, and now I'm a customer for life. I've brought the vehicle back for other routine/scheduled service and I have nothing but praise for Mike and Kelly!
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June 2022 by Carolyn Adams
It was a great experience. Great price and prompt service. Will be going back.
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June 2022 by Becky W.
Took our van for a check of an issue with starting ( a funny sound to it). They couldn't find anything wrong and didn't charge anything for checking it out. Also had shuttle service. Very professional people.
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April 2022 by Butch Medeiros
On April 4th we took our 2018 Toyota Hylander in due to a bearing noise near water pump. Mike and Kelly and the team got right on it and it turned out to be water pump bearing. They changed the water pump and put on a new belt and fluids. Their mechanics did excellent work and they are great people to work with. I will bring my Hylander here for any repairs in the future. I highly recommend Exclusive Imports and Mike and Kelly and the team.
