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December 2023 by JR B.
Great customer service, quick response to questions and smooth process to get signed up.
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December 2023 by Valerie Schrock
After looking at 4 area storage facilities near me, I found Rob at Extra Space Storage. He was direct, friendly, crystal clear on pricing - and most importantly - NEVER once tried to “sell” me a unit. The place is well-kept, clean, safe, and fully secure. I happily purchased a storage unit with Rob’s help - and I am 100% happy with my customer experience.
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November 2023 by Krysta Schmidt
This business is very clean and well organized. My check in was amazing. The young lady who helped me was smiling the whole time and made me feel welcome. My unit was clean as well as the whole storage unit.
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November 2023 by William Longo
If you're moving to Surprise AZ, I highly recommend Extra Space Storage. Rob, the Manager was an absolute pleasure to work with. I rented units on line thinking that they would be large enough to accommodate my needs. When I got there, I realized to my dismay that I would need a much bigger unit. I needed that unit one day before the moving crew was coming to unload a 26 foot container. Rob resolved all my anxiety. He took care of credits, locks, my old units, etc, and put me in the larger unit. Honest, caring, and professional. He is an amazing and rare manager. Extra Space is the way to go. Thank you Rob.
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November 2023 by Cheryl Fisher
Rob was great! He showed me the different size storage areas and worked with me to get exactly what would meet my needs. He’s personable, professional and very patient. It will be comfortable working with him to continue meeting my storage needs.
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September 2023 by Curtis Frank
Rob really is wonderful. He worked with me to secure the unit I wanted, by placing it on hold until I move in later this week. He is friendly, dependable and knowledgeable.
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September 2023 by tiffanie renee
Originally, I had reserved a unit at another facility that I was familiar with until I saw Extra Space had a better price on the same unit. Having just moved to the area from Washington State, I needed a place to safely store my things on a budget.Rob was very helpful, explaining the rental process & in answering any questions I had. Upon moving my things in to my unit, I realized it wasn’t big enough & he quickly updated my rental agreement with another unit that was bigger & conveniently located near the elevators. Really appreciated his help.
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September 2023 by Bonnie Carey
I was greeted by Lori, Assistant Mgr, with an awesome welcome. I felt like I've known her for years. We had awesome conversation while putting my order together. It was so pleasant because I'm new to Arizona and I felt welcome and more than one way. Everything went smooth and could not have been more perfect. She was very professional and explained to everything to me in detail and the price was great. I love the fact that I was able to get a unit on the first floor with temperature control. I am very very satisfied.
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August 2023 by Barbara Bellanova
I first called and asked questions, I spoke with Tory she reserved the web rate n unit but it was on a first come first serve basis. I went there within the hour of my call… Rob the manager greeted me and handled everything in a friendly timely manner. Rob showed me the unit, explained everything and I was in and out I’d say probably within 20 minutes… that’s the faster ever of outstanding customer service I’ve received especially at a storage rental place. I highly highly recommend using Extra Space Storage for all your needs .. Tell Rob I sent you . ??? Robs a manger who cares and listens.
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August 2023 by Cece W
Andrea gave me the best customer service I've received in many years from anywhere. She was very informative and helpful with suggestions and even empathetic, patient and sweet when I unloaded my personal problems on her. Thank you for all your help and kind words today.
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August 2023 by Robert Towe
Not unusual I'm sure, but we started with a large space and downsized after we disposed of some of our storage items. It was all handled professionally - with a smile. Good service, clean storage and easy access is about all you can expect from a storage company, and you get that with Extra Space.
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July 2023 by Galen Miler
Rob was professional and helpful in explaining everything associated with my rental space. He quickly found the exact spaces that I needed and reserved them. Then several days later I returned and and completed the rental process. It couldn’t have gone faster or better!
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July 2023 by Tricia Peterson
What a great company! Matthew and Robbbbb were great! Great personalities and even though I didn’t have an appointment with them like I thought they got me all set up!
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June 2023 by Cheryl Smart
Extremely clean and well organized. The storage unit I rented was in great shape. Plenty of parking, multiple entries with three carts for customer use positioned at each door. Pin pad for entry and cameras everywhere. Seems pretty secure. Sign up was fast and efficient.
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June 2023 by Ramon Marquez
Tony was amazing and very helpful. I was called last minute looking for a unit to rent. Tony found me the best value for all my classroom furniture.
