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February 2024 by Wayne Schmidt
Help was very though and complete explaining of the situation.
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January 2024 by Tyler Bowman
Kenneth is the MAN!! Came in to the store and was greeted welcoming, he took care of everything I needed right away with checking out my wheel in the trunk to make sure it was a solid match with what they had in store and before you knew it I had my tire and was leaving with a great relief I was taken care of!
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January 2024 by Cheryl
Don't even bother with an appointment! And "Brant" the "manager" is rude, unprofessional, inconsiderate, and somehow finds it appropriate to get loud with the customer. Grow up, "Brant" and find another job. You're not "manager" material.Made a 9am appointment for tires to be installed. Arrived 15 min early only to be told that 4 other people have appointments at the same time so "it'll get done when the others get done". It is now 4:15pm and the tires STILL ARENT ON....and wont be done until tomorrow...apparently. Absolutely absurd and ridiculous. You're a tire shop...you had one job - install wheels and tires, that were already balanced by the other firestone that was incompetent to do the job last week as well. This is why people stick to Discount Tire I guess. Live and learn.
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January 2024 by Dorothy Morgan
Although there was a scheduling error at the Estrella location in Goodyear, AZ; Ken at the surprise, AZ location got me in fast and repaired my tire quickly. Thanks for great service Ken!
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January 2024 by Valerie wilson
My house keys "disappeared " after my car was in for service. The store mgr made no attempt to locate them or question his employees.
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January 2024 by Vincent Marchesa
Th workI went their for was compleated in a timely matter and wa sjust great
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January 2024 by C. Tyrone Dumas
Wonderful experience
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January 2024 by T V
They were good reliable but now...not so much.
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January 2024 by Tabatha Adkins
Love my Firestone!!! They are always helpful and always fit me in. They let me know current promotions. They are friendly and very knowledgeable. ❤️
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December 2023 by Crystal Gazon
Sunday morning 12/3 I take my 3 month old car “Chevy equinox” with 3000 miles on the car to Firestone, Ken sets me appointment to come back later that afternoon, I had a small leak in my back driver side tire. Ken tells me it’s repairable and it will cost about $40.00 okay cool, they “FIX” my tire! I drive home about 5 miles from Firestone 1 hour after “FIXING” the tire I go out to my car to take my daughter to church, and my PSI is at 8 when the PSI should be at 35. I call Firestone Jacob answers the phone at 5:13pm yes 13 minutes after they closed. I explained to him what is happening telling him I need this fixed asap. Places me on hold and come back and says bring it back in tomorrow. I’m like and in the meantime?? He says sorry. I filled it up with air and hoped it would be okay. Looked up tire places and only Sams club was open drove it there asked if they could help? They looked at my tire and said WTH happened? I explained my whole story and they said ma’am we will put more air but I would not want to touch this because whom did this patch job, did an illegal patching job! I was like okay,The next morning i was at zero PSI. I call Ken and tell him I don’t know how to put a spare on and have no help. He said “take your time and we will see you when you get here” by this time I’m in full blown panic mode. Get the tire air up and drive to discount tires I’m waiting for them to open and by the time they did the air was back down to ZERO!!! The gentlemen comes out and says oh wow what kind of patch job was this?? Explained to him everything he said let me look and see what we can do, I told him I have to go to work I can’t miss, I’m a single mom need to work. I get to work, and within 20 mins they call and say Miss Gazon you need an NEW tire, and we will go to phx to get and fix it today!!! I asked how much is this going to cost me $304.00 really!??? Please fix it. They fixed and had my car ready for me by the time I got out of work. I called and explained to Ken what the issue was he refunded the $40.00 but now I’m out $300 for a new tire that I shouldn’t have paid for. He told me well I offered you an OIL CHANGE for the inconvenience. Explain to me why anyone in the right mind would want to take their brand new car back to a place that just cost them 300 extra dollars because they made a mistake??? So I made a report to corporate can then called me And told me he did a favor by answering the phone. 13 minutes after 5 o’clock. He also did me a favor by offering me an $89 oil change For free instead of compensating the $300 that I’m out because of their mistake because if it was fixed correctly the first time I would’ve never had to pay the $300 I would’ve had to pay the $40.00 and that it. I would like my $300 compensated Because I wouldn’t have had to waste that money on a tire if it Done correctly the first time!!!!Never will I EVER TAKE MY Vehicle to another Firestone!!! After Reading the review I should have known better!
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December 2023 by Beaver Island Retreat
Unbelievable customer service. My husband and I were traveling from Michigan and had to buy a car in Phoenix to drive back. We wanted a quick overview of the car to ensure it was safe to drive and had only a few hours to have it checked. The guys immediately jumped on it, knowing the urgency, and were incredibly accommodating and informative. The rates charged were more than reasonable and everything was done with a smile and courteous exchange. We absolutely could not be happier with this Firestone Service Center and will be sure to tell all of our relatives in the Phoenix area. It if far better service and customer care than we have received at a different Big-Three-Tire-Company-Service-Center. Thank you for keeping us safe!
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December 2023 by kayla thomas
Brandt was great today! He was nice, informative and assisted me in taking care of everything I needed for my car and also showed me how to work my back windshield haha thanks for a great experience!
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November 2023 by Michael Deenihan
Made a appointment to get a headlight bulb replaced. It was estimated that it would take 30 mins. It took 2.5 hours of me waiting for them to tell me that there was something wrong and they wanted to keep it longer so I went back to work. Then five minutes after I left I received a phone call that it was fixed. I went back to pick the car up after work and had them test it. The light was still out. A full day to replace single headlight and then it still didn’t work. I came back the next week to have them fix it and it took about 4 hours. This time they were able to get the headlight on but then the high beam still didn’t work. So they wanted me to schedule another appointment for the following week. It’s now been one week and now the headlight is completely out again. The had my car for 12hrs to change a bulb. Took it to another shop and found out that they had broke the bulb when they tried to install it.
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November 2023 by Brooke Bentley
I had significant issues with another place. I went to for a flat repair and I went to that place three different times for the same issue. The staff member Ken at Firestone off of Reems Road in Surprise, Arizona was absolutely amazing. He made me feel as though my issues were valid, and my car was ready within 2 1/2 hours of being brought in as a walk-in. Will definitely come again.
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October 2023 by Paul OConnor
The manager @ Firestone tried telling me that the 2 year old tires that were cracked down to the metal not defective. I showed him the documentation with my warrentt info. He decided to argue with me. I'll never go back to Firestone again. Discount Tire I'm my opinion is possibly the best company in the world.
