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March 2025 by Karla Anibas
I recently had a flat tire and needed a quick fix, and I couldn't be happier with the service I received by Ricardo Garcia at Firestone in Surprise, AZ! From the moment I arrived (which was 6:00pm), the Ricardo and McKenzie were friendly, knowledgeable, and ready to help. They quickly assessed the damage and explained my options clearly—whether it could be patched or if I needed a replacement.
The repair itself was done in no time, and I was impressed by their efficiency and attention to detail. They even checked my other tires to ensure everything was in good shape before sending me on my way. The price was fair, with no hidden fees or unnecessary upsells, which I truly appreciated.
If you're ever in need of a tire repair, I highly recommend Ricardo and Firestone. Fast service, great customer care, and quality work—I’ll definitely be coming back for any future tire needs!
⭐️⭐️⭐️⭐️⭐️
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March 2025 by Nicholes Farmer
Great service and staff
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March 2025 by yello Sami
This is the worst place for car repairs. I took my truck. They said it will be done by the end of the day, but never heard no communication called three times to the store store manager said oh it should be done by the end of the day but never wanted to restore before they close that was done to the truck and no one was aware of what to do about it. Neither of the people in the store.
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February 2025 by VI GILLESPEY
They're professional and I know I'm safe in my car after their work.
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February 2025 by HOWARD NEIBERG
Fixed slow leak in 1 tire do to a nail. Took me in right away and took care of the problem. Thanks Matt
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February 2025 by Al Kinnebrew
Took 3hrs for a oil change!
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February 2025 by Manuel arenas
Service has been great. Always helpful.
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February 2025 by Joe Mullen
Roberto managed the maintenance of my vehicle very well. First class.
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February 2025 by Sean Sims
My family and I were driving from Phoenix back home to Las Vegas when one of our tires got punctured and lost air fast. I changed the tire and put on the donut while my wife looked for an open tire shop when she got ahold of Roberto Garcia. Roberto said they were open until 7:00pm but he would wait for us if he needed to. We arrived before the shop closed and Roberto had the staff pull the car in and repair the real tire and got us on our way. The entire staff was amazing. Thank you Roberto and staff.
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February 2025 by jim mofford
I am shocked at the high price of batteries everywhere I looked they are ridiculously expensive but in firestone's case the price also included installation. They were quick and efficient I was out of there very fast.
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February 2025 by Eric Magee
Roberto was my service advisor, and did a fantastic job. He kept me updated every step of the way, and explained everything.
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February 2025 by Timothy Johnson
I came in due to a slow leak in one of tires I previously purchased. I didn’t have an appointment and they fit me and took care of issue with speed and professionalism.
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February 2025 by Jack Whitehead
Always efficient ,,,,,
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February 2025 by Larry Baker
On time, very informative and professional experience.
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February 2025 by Will Minuth
They couldn't be bothered to let me know their alignment machine was down so when I showed up for my 8am appointment I was turned away. Totally unprofessional. Only thing he said was "should be replaced next week" and did not offer me anything for the wasted time, while I now have to try and set up an appointment with somewhere else. Will not be returning.
