-
July 2025 by Yvonne Nicholson
What a wonderful, fun experience I had working with Floor Source! Thank you Lisa Wright sales consultant for your professionalism, and your determination to please the customer. I am over joyed with my capets and thanks for helping me make a very satisifying selection as you had much to select from. Everything you did was PERFECT and a team effort for me THANK YOU! To put the icing on the cake Floor Source sent their best installers LUIS & DYNASTY they installed my carpets perfectly in all rooms. They were very professional courteous and impressive. THANK YOU FLOOR SOURCE!!! VERY SATISIFIED!!!!
-
June 2025 by Laurie Mason
Thank you Danny for helping us find a perfect carpet for our home. We had a wonderful experience with the whole process from measuring and consulting to on time installation. !!
-
June 2025 by Deena Brown
Danny at floor source understood the assignment! He was awesome. Picked a beautiful laminate that went super well with the house. Install was great. No issues. Good communication. Thank you Danny & Floor Source!! Highly recommend this company.
-
May 2025 by Steve Richards
Good Experience. The salesman Bob was very helpful and stayed involved for the entire process of re-flooring the entire house. Even dropping by a couple of times to check on the install and to answer any questions.
-
March 2025 by Anita N
Completely ignored at the home show, been standing in front of their booth for over in now and not even a hello or the ability to get a card.
-
February 2025 by Berntari Crosby
I highly recommend Surprise location. Great prices. High quality tile and carpet. Salesperson (Janel) and installers were exceptional.
-
January 2025 by David Renlund
I was unable to find a specific tile selection anywhere online. Floor Source was able to order exactly what I needed while providing excellent customer support. Definitely recommend.
-
December 2024 by Ava Lourenco
I recently had the pleasure of purchasing a carpet, and I couldn't be more thrilled with the entire experience. They have a wide selection of high-quality carpets available. I worked with Rob who was incredibly knowledgeable, guiding me through the different options and helping me find a carpet.
The carpet itself is stunning. Installation was seamless, with the team showing great attention to detail, ensuring everything was perfectly laid out.
What stood out most was the level of customer service. Rob went above and beyond to make sure I was satisfied, providing follow-up calls to check on my satisfaction and offering tips on maintenance. Overall, I highly recommend Floor Source.
-
December 2024 by Carl Braendle
A realtor friend suggested Floor Source. Janel assisted greatly by suggesting the type and color of flooring for my house. She provide professional, personal service throughout the project. Folks stopping by to see the finished project say it looks like a new house. I am pleased to recommend Janel to assist you with your flooring project. Thanks again Janel!
-
December 2024 by Sherrell Cordai
My first time having floors replaced and this was an amazing experience! From the initial store visit to the completion of the project was easy and friendly! Very affordable price for material and installation. Took the team a day and a half to complete the install and they cleaned up very well! I will highly recommend Floor Source Surprise for any and all floor needs! Thanks again to Janel (sales rep) and Guillermo (project manager) for your impeccable customer service!
-
May 2024 by Chris Assimacopoulos
To Whom it may concern,My name is Chris Assimacopoulos and I am writing this letter, also, on behalf of my brother-in-law, Brian Polaski and my wife Diane Assimacopoulos. All of us are honored to express our deep and sincere gratitude to one of the best employees we have ever worked with, Janel Smith, at your Floor Source Store in Surprise, AZ.Our father, Hank Polaski, had recently suffered from a stroke last week and extended family were flying in to support the family. Brian and I took on the job of preparing the house that Hank was returning to so that it was safe for him to walk from room to room without any chance of running into trip hazards. Specifically, we were replacing some carpet with your glue down, Vinyl tile flooring. We had been driving from store to store for about 2 hours or more until we finally called Floor Source as a last effort to find the flooring that we needed. Janel answered the phone and listened empathetically to our story and went the extra mile to stay open a bit past closing time until we could get to the store.Not only was she the best sales person that I have ever had the pleasure of working with, she was a genuine and caring person period! She knew we were in a bit of a time crunch and with her expert advice found an exact match to the tile that already existed in the house. She said that Big D’s carries this type of flooring and we should see if they can get it to us fast and what their price would be. Amazingly she wanted us to just get the materials as fast as possible from either store just so our father could come home to a safe house.Janel said that she would be by her cell phone the next few days and she wanted us to give her a call with any questions or if we needed any help or advice. Janel also wanted Big D’s price and she would try to get as good a price deal for us. Even though it was a holiday weekend she answered my texts with questions promptly and happily. She even texted me back on Memorial Day. This shows great dedication and extremely uncommon professionalism.Janel beat Big D’s price, ordered the tile we needed, researched what kind of adhesive was appropriate for the tile that matched the tub that we already had, drew up an excellent quote, put the order into Big D’s, sent me the order info with the reference number and took my payment over the phone in a span of just a few hours on the first day back after a holiday weekend!! We picked up the materials at Big D’s and are finishing the job just in time before my brother in law has to return to MN!From now on we will always refer family, friends and anyone we know to Floor Source all because of how Janel Smith handled our time sensitive situation with empathy, high knowledge and skill in this business, genuine caring and understanding, efficiency, and masterful professionalism!Janel deserves any and all rewards and recognition that are in your power to give her within this company!Sincerely and gratefully, Chris Assimacopoulos Diane Assimacopoulos Brian Polaski
-
May 2024 by mmshul
The smoothest transaction I could ask for.From initial contact, it is apparent you are working with professionals. Great communication,timely delivery and theInstall went smoothly. A well inventoried store too. My highest recommendation.
-
May 2024 by Gordy Berns
Friendly and helpful advice on color and the finish of tile flooring. Good installers that know what they are doing. Overall very satisified.
-
May 2024 by Diane Ritman
Janel at the FloorSource in Surprise went above and beyond to help me find the right flooring. She was knowledgeable and helped me find just what I needed at a great price.
-
February 2024 by Tim Story
These guys were great to work with from sales through installation. They use their own employee crews, not subs, and they did a fantastic job installing. Quick, efficient, clean and courteous. We are extremely happy with this company.
