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January 2024 by Kyle P.
This has to be the best Fry's I've ever been to! It's huge, well-organized, has room for carts and people to go down the well-lit aisles, and the staff is always friendly from the deli, the cheese shop, hot food, eat counter, and cashiers. The coupon labels always let you know if you need to clip it on your phone or if it's just a 'member' type-in-your number kind of coupon... The store is always clean and the carts are inside right at the front entrance for your convenience. What's not to love?
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December 2023 by Cory Graham
Clean store and good prices, check. One checker open at 945 am with six people in line.... well it sucks. Hire more checkers and stop forcing me to go through self checkout for obvious reasons. When I can do my shopping in 10 minutes and then wait in line to check out for 10 minutes, there's a problem. I'm going back to safeway and their sticky floors. Fix yourself management because you lost my business.
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November 2023 by Cam'ron Wildman
This place is a horrible place to work. The pay is minimum wage and abysmal, they don't care for your health and well-being, and they make it blatantly apparent that you're expendable. I have a horrible time working here. They will only give you one 15 minute break throughout your entire shift. Despite us working in 90-100° heat I had a full laminectomy done on my back and was still expected to pull 8 carts at a time and I haven't even finished healing yet. Do not work here. It's awful. They will also lie about starting pay and hours available. The company is trash. Work anywhere else. Being here is a waste of time
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October 2023 by Dana B.
Save your receipts! Pat Tillman location. It's a beautiful store, but freshness guarantee is apparently just a suggestion. The 1st gallon of Fry's's milk that went bad 10 days before expiration, I returned to customer service. The woman there was completely rude with me, because I didn't have my receipt! Who saves receipts for milk? Then, instead of simply giving me three dollars back in my account, (or cash) she took more time and wasted more plastic by giving me a Fry's gift card for three dollars! The people in line behind me were not happy. It didn't have to take that long. I don't know how much milk I've poured out before expiration, and the problem in not my fridge temp. Now I put the receipts on my fridge with a magnet. Another one is sabra hummus. MOLD a week before expire. I was just there an hour ago, and checked on the hummus just out of curiosity. Lots of it was moldy but not near expiration. I let an employee who appear to have some kind of authority know, and he acted like he cared... But so did the person I showed the last time. I'm just not buying Sabra brand anymore.. service is almost always really great, but I've been treated rudely in self , and also by a front end manager. (Too long to tell) I have been shopping with Fry's for 25 years, and I've never ever had an issue about anything until this location on 163rd Ave. and Pat Tillman.. P.S... they aren't watching the security cameras. I had a legit slip and fall on a huge patch of butter on the floor in front of the bread. Six or eight customers saw, but no employee. Two different customers one and got two different employees. Both of those employees then walked away to do I don't know what. I ended up standing there next to the butter, so nobody else would come along and slip on it. Meanwhile, there's butter in between my toes. then a custodian came and just mopped it. I went back a few minutes later and he hadn't gotten it all. A manager never came, nobody of authority ever came, it happened right between two security cameras, and nobody asked me if I was OK.(I'm fine, thank you)
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October 2023 by Steven P.
Pharmacy can't fill orders for online orders in the time stated. don't waste your time. odered online with pickup time. when i get there it's a twenty minute wait. FFS hw hard is it to count to 90 and put them in a bottle. Moving my script to AMAZON!!
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October 2023 by Arthur S.
Always a great experience. Reasonable $, but is higher then others. Quality and availability of food and goods are very good. Friendly staff. Worth the extra costs
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October 2023 by Janelle
Definitely what this area needed. This being the only store or gas station nearby it's made a world of difference to this area. While easily accessible fromAny direction the traffic is still lousy getting back towards Grand Ave. The store is massive and full of food stations like sushi, chicken and more. There is also of course a Starbucks with seating. There are self checkouts as well as your normal cashiers. The store is clean and everything pretty easy to find what you need. Service was the only thing lacking. While I walked by myErin's employees only one acknowledged me. It doesn't hurt to at least say hello.
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October 2023 by Josh Carlos
This is strictly for the fast food area of the deli. I waited behind a gentleman who was ordering ahead of me and we both watched the lady who was working around noon today 09-2-23. I believe with reddish hair and glasses. She didn't have gloves on at all she kept sniffling and looked depressed and we both watched her flick macaroni with her fingers back into the pile. I just got done getting covid and I don't need to get it again thanks to people not wearing their dam gloves.
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October 2023 by Janelle F.
Definitely what this area needed. This being the only store or gas station nearby it's made a world of difference to this area. While easily accessible from Any direction the traffic is still lousy getting back towards Grand Ave. The store is massive and full of food stations like sushi, chicken and more. There is also of course a Starbucks with seating. There are self checkouts as well as your normal cashiers. The store is clean and everything pretty easy to find what you need. Service was the only thing lacking. While I walked by my Erin's employees only one acknowledged me. It doesn't hurt to at least say hello.
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September 2023 by F. D.
New, clean, and great depth of stock--but terrible customer service. I went in just after 9 a.m. on a weekday morning when it was not too crowded. I had about 2 dozen items in my cart and got into line behind FIVE other customers who EACH had a cart filled to overflowing at the ONLY staffed check-out line. There were TWELVE open self-check-out lines, but only 2 customers were using those. Numerous employees walked by and saw the line of people waiting, but no one offered to help, no one called for another cashier, and no one bothered to call a manager. The people running this store JUST DON'T GET IT--if a store cannot have someone available to take my money, then I will choose to spend it somewhere else. I left my cart in the aisle and walked out--and will NEVER return!
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September 2023 by Rachele H.
Frys hot food deli is hit or miss. I work close by and we tend to go there for lunch. However, some of the time the food is fresh other times It is hard as a rock and you can't chew the chicken strips or potatoes wedges. They need to work on being more consistent. For reference, if management reads this and wants to know who was working it is September 6 at 2:45 when I visited this location.
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September 2023 by Kira Sic
Love the new fry's, very convenient for all the homes off 163rd and off Grand. The mural when you walk in is beautiful! The amenities this fry's has to offer like the take away food options with convenient check out right there and fancy cheese bar area are fantastic. The plant section is a little small compared to other fry's but the staff has been very friendly everytime I have looked at the plants. The cashiers at the checkout lanes have all been friendly but there has been quite a bit of personal talk between checkers & baggers that I don't think is necessary in front of customers. Overall great experience each time I have gone, very close to my home so I will be going often.
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September 2023 by Daisy Anderson
My husband and I have been shopping at Fry's Grocery stores for over 15 years. We've always had to drive quite far but it's always been worth it!! Now it's really worth it because of this beautiful new store!! Not only is it convenient, but the staff throughout the store is so caring and supportive, I feel like it's an old time grocery store where people help their customers. Also the managers are truly amazing!! I had an issue with linking my accounts and my fuel points not showing up as well and Avery, one of the managers went above and beyond to make sure everything was fixed right before she let me leave the counter. Now that's the way to impress and keep your customers!!! I've shopped for many years at other stores, but Avery's help was so outstanding, this store has now become my number one go-to store!! Thank you again Avery and all of your staff!!!
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September 2023 by Na'Ma S.
I love doing my grocery shopping at this location in SCW. I have one down the street from my house, but I'd rather come to this one. They always have what I need in stock, and the other location is always missing stuff. This location is always so nice and clean also.One day, two bags missed being put in my cart when we were paying. And I kept forgetting to call Customer Service, well 3 weeks passed and I went to buy groceries again and I went to the front desk and told them.....They asked me what was missing, so I told them 2 boxes of Star Crunches, 5 Nectarines & 5 Plums. And they told me "Go Ahead & Grab Them & We Will Give Them To You!!!" I was so shocked and soooo HAPPY, because the Honor System is still a thing. The ladies and the male mgr were so very nice and kind to us. God Bless Them.
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September 2023 by Craig M.
Overall availability of products that I need I csn easily find them at frys. The cashiers have always been friendly and helpful. It's a great place to shop.
