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August 2025 by Elizabeth Ashley
Even though there’s a lot of people whining in the reviews, I don’t have any complaints. They do what they can since half the time they’re understaffed and this happens to be a location near a lot of senior citizens….who tend to be less patient and sometimes even entitled when it comes to waiting a minute for your script. These guys put up with so much, I give them serious credit. With all the hateful energy they receive, they’re always incredibly kind to me and I always get what I need while there. I wish other people had empathy and patience because they’re literally doing the best they can.
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June 2025 by Lina Duran
Same as most of the others on here commenting about the service. Seems short staffed a lot so I don’t want to blame the employees but I can’t get ahold of anyone to just answer if my rx is available or not
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May 2025 by Kathie Barr
I called today regarding a prescription of mine that had been filled wrong. The female I talked too was extremely rude and really must hate her job. Customer service gets a one star only bc there’s not a “0” star rating.
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March 2025 by Miranda N
Apparently pharmacists just decide to not show up here… can’t transfer our scripts or be helped because without a pharmacist no one can enter the pharmacy… do better, people need their prescriptions!
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July 2024 by andrew gonzalez
Horrible service. I've tried calling the deli department multiple times to place an order for a party sub, just for them to pick up and hang up the phone multiple times. When someone did actually answer they just stayed quite until I spoke and hang up again. Smh!
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June 2024 by Lynne Juju
Horrible service
Take forever and treat customers horribly
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June 2024 by Lindsay Herriott
Got to the pharmacy drive-thru window at 12:55 today, the car in front of me left and I pulled up to the window at 12:58 and they'd already closed it. Sign on the window says they're closed for lunch from 1:00 to 1:30. I went into the store and asked for a manager and she took me down to the pharmacy to see if somebody could help me and they wouldn't open their door. They straight up told the store manager that they close their window 5 minutes before 1:00 p.m. which is not what the sign on the window says. There's nothing the store manager could do for me. Ridiculous. No wonder this location has a poor rating. I'm guessing if somebody did an audit of time cards for the pharmacy staff, they'd find that there's a 5-minute liberty being taken on their pay too. Perhaps their signage should be updated for better accuracy.
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April 2024 by Kevin Ames
This place is awful.
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April 2024 by Bob Stephens
These folks know how to do Rx. Their mobile app is easy to use, and Logan at the Cotton & Greenway store in Surprise AZ is the best.
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January 2024 by Jim Schmailzl
This pharmacy doesn't deserve any stars. Past reviews are more then accurate! I started using this pharmacy in Oct. last year because medication was cheaper there. I also use Good rx, not my insurance because it costs less. This was my fourth refill. On my second and third refills they called and told me my insurance wouldn't cover it. I should have known nothing good was going to come of this, especially after reading all the reviews. First of all, I never gave them my insurance information and told them my record should say Good rx, at which time they would say, "oh yah I see it." Today was my fourth refill. Good rx was $17. When I pulled up to get my prescription cost was not brought up, so I figured they finally got it right, as I said earlier they don't have my insurance info and Good rx was on my record to use. I paid by credit card and didn't look at the receipt until I got home only to find I was billed $25. I called to find out why....and was put on hold four times, each time the call would ring back 30x and then hang up on me. On the third and fourth calls I tried to stop them from putting me on hold but they did it anyway. I finally spoke to someone on the fifth call only to find out that they used my insurance by looking me up in some big data base they have access to and that my record said I use "Single Care" to pay for my prescriptions, which I don't even know what that is, and that Good rx wasn't listed on my record. Why didn't they use Single Care? She didn't know and obviously I was lied to on previous calls when they said Good rx was on my record. Go somewhere else! Pay more! This pharmacy isn't worth the headache, being put on hold and then hung up on multiple times, unprofessional behavior lying to customers and who gives them the right to look up your insurance and bill you as they please. From Deb Schmailzl
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January 2024 by Warren Brannoch
Tempted to take all prescriptions elsewhere. Multiple times we have been told they are short staffed, and our prescription will be ready in an hour or two. Needless to say, they don't care. They are still short staffed and it happens over and over
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December 2023 by Shelly E
Always very long waits for medication. I called in a refill 2 days early so that I could get it in a timely manner. Day 1 not ready, no problem. Day 2 was told by pharmacy staff medication would be ready that day-not ready and pharmacy closed. This happens every single time I have a refill. Why?
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November 2023 by Andrew Watson
SLOWER THAN A SLUG & A SLOTH at servicing customers. They used to be great. Whole new batch of employees ruined this pharmacy.
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November 2023 by Cullen
Great staff, convenient location, but sometimes it does take a little bit longer than I would prefer to get prescriptions refilled. But they're willing to work with me.
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October 2023 by Favored By God
Takes a long time just to fill 1 prescription.
