-
April 2024 by Kevin Ames
This place is awful.
-
April 2024 by Bob Stephens
These folks know how to do Rx. Their mobile app is easy to use, and Logan at the Cotton & Greenway store in Surprise AZ is the best.
-
January 2024 by Jim Schmailzl
This pharmacy doesn't deserve any stars. Past reviews are more then accurate! I started using this pharmacy in Oct. last year because medication was cheaper there. I also use Good rx, not my insurance because it costs less. This was my fourth refill. On my second and third refills they called and told me my insurance wouldn't cover it. I should have known nothing good was going to come of this, especially after reading all the reviews. First of all, I never gave them my insurance information and told them my record should say Good rx, at which time they would say, "oh yah I see it." Today was my fourth refill. Good rx was $17. When I pulled up to get my prescription cost was not brought up, so I figured they finally got it right, as I said earlier they don't have my insurance info and Good rx was on my record to use. I paid by credit card and didn't look at the receipt until I got home only to find I was billed $25. I called to find out why....and was put on hold four times, each time the call would ring back 30x and then hang up on me. On the third and fourth calls I tried to stop them from putting me on hold but they did it anyway. I finally spoke to someone on the fifth call only to find out that they used my insurance by looking me up in some big data base they have access to and that my record said I use "Single Care" to pay for my prescriptions, which I don't even know what that is, and that Good rx wasn't listed on my record. Why didn't they use Single Care? She didn't know and obviously I was lied to on previous calls when they said Good rx was on my record. Go somewhere else! Pay more! This pharmacy isn't worth the headache, being put on hold and then hung up on multiple times, unprofessional behavior lying to customers and who gives them the right to look up your insurance and bill you as they please. From Deb Schmailzl
-
January 2024 by Warren Brannoch
Tempted to take all prescriptions elsewhere. Multiple times we have been told they are short staffed, and our prescription will be ready in an hour or two. Needless to say, they don't care. They are still short staffed and it happens over and over
-
December 2023 by Shelly E
Always very long waits for medication. I called in a refill 2 days early so that I could get it in a timely manner. Day 1 not ready, no problem. Day 2 was told by pharmacy staff medication would be ready that day-not ready and pharmacy closed. This happens every single time I have a refill. Why?
-
November 2023 by Andrew Watson
SLOWER THAN A SLUG & A SLOTH at servicing customers. They used to be great. Whole new batch of employees ruined this pharmacy.
-
November 2023 by Cullen
Great staff, convenient location, but sometimes it does take a little bit longer than I would prefer to get prescriptions refilled. But they're willing to work with me.
-
September 2023 by Gee M.
If you're Hispanic, do not go to this place I usually go to this place all the time but after this last time, I went now I kind of think about it. I go to this place and I'm gonna check out. There's a guy telling me to get out of the self check out because I have a shirt with a tag I say OK I understand I go get checked out by a person and on my way out. The guy starts to say yay with sarcasm laughing and making beeping noises as I'm exiting the building because he's supposedly pretending that I'm stealing not gonna say it's because I'm Mexican but I really think it's because I was Mexican. He was being like that towards me.
-
July 2023 by Stephani W.
This location is not customer friendly. I live across the street from this location and I really hate shopping here. The isles are congested with employees shopping for on line orders. They are always in the way it's not the employees fault that's what their suppose to do so, it's up to management to make it more practical for the employee and unless inconvenient for the customer.
-
June 2023 by Gabrielle C.
I would recommend not purchasing gift cards from this location. I bought a $100 Target gift card for a family member and when they went use it, it had a zero balance. I called Fry's and spoke to a manager and she said that they are aware of the issue and didn't know what was causing it. I went into the store requesting a refund or a new gift card as I had a receipt. They wouldn't help me but gave me a corporate number advising they would refund or replace the card. The person I spoke to at this number said I had to call Target. I called Target and now they've opened a "case" to look into it all the while so far I'm out $100.
-
June 2023 by Mel Gibbs
The absolute worst. Don't know why people even bother to use them. S_L_O_W, and don't even bother to call them. No answer. They need a NEW. PHARMACY MANAGER!
-
March 2023 by F. D.
Clean store and friendly staff, but they are ALWAYS out of paper bags--my last 3 visits over a two-week period have resulted in cashiers and baggers all telling me this. Other Fry's stores nearby do not seem to have this problem nearly as often, so what is wrong with this location? Today, I bought about a dozen items and they were packed into EIGHT plastic bags when just TWO paper bags would have worked nicely.
-
December 2022 by Linda D’Amico
Worst pharmacy ever. Do not go here. I’ve had so many issues.First I went to pick up blood pressure medication. Got home. The bottle had my name. The name of my medication. Opened the bottle I didnt recognize the medication. Took the bottle back. By mistake I was given pre - natal vitamins.I m auto refills , refills never ready. I’m diabetic I can’t miss a dosage.
-
November 2022 by Tim P.
The Pharmacy here is horrible. Prescriptions called in at 1pm and can't get til the next day evening? Absolutely joke.
-
September 2022 by Robert D.
The folks in the pharmacy are over worked, under staffed and mostly under appreciated. The pharmacy manager, Athena and her employees go above and beyond in helping all of us as much as they can. Thank you!