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December 2023 by Angelina C.
terrible service by Brittany, she is very rude to people and Today was with me,she scream at me in front of everyone and her coworkers was by her and did not do anything I didn't get her name!I ask a simple question WHY ARE THE MANGOS 2 for $6 AND THE SIGN IS 2 FOR $4.Thats all I ask and she got upset.
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November 2023 by T Mac
Absolutely the worst place to get medicine refilled... The pharmacy staff are moody and unpleasant. Had to walk in because they didn't want to open the drive through during regular posted hours. Just go somewhere else don't give these people your money.
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November 2023 by Fr S.
I have been sitting in the drive thru for 20 min! Three cars ahead of me & no one moving! This is insane. Lack of employees or...? So unpleasant to wait that long when there is NO movement.
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October 2023 by Shane Buckles
This is the absolute worst pharmacy in Arizona they are always out of meds you have to call them so they will start your fill even though they have had the script for five days. They are rude and if you live any distance from them which I do they will have you make as many trips to them as they can. Go to Costco people they are friendly and they do people over paper work because they care
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October 2023 by Simone A.
Most of the employees here are great. Friendly, appropriate, and kind. Unfortunately, Al isn't one of them. He works at the self-checkout lane in the mornings. I came in with my earbuds in, enjoying my morning listening to music and shopping. I went to check out my items. I saw this creep of a man eyeing me. I continued to checkout. He crept closer to me, staring. I continued checking out. When he came up to me on my right, unprompted, facing me, I stuck out my hand and arm to signal to him not to come any closer. I saw him doing all of these things in my peripherary. I then accidentally pressed the "large item button" after creepo did his lonely man slither around me. I clearly had no large items, was checking out perfectly fine on my own, and made zero eye contact with him. But he wasn't giving up. This pathetic, aggressive mess of a man moved to my left, and decided to stand between me and my groceries I had already bagged. He started talking in my face. I had to take my earbuds out to hear what this weird and inappropriate attention seeker wanted. He looked very proud of himself as he said, "So I'm making sure you don't need help". I said nothing and gathered my bags. I asked some lady associates to please call for a manager. Date rape Al smugly told the ladies to call Kristine, the grocery manager. She came up front. She was very kind. I explained what had occurred and asked her to please have Al's manager coach him on correcting his unsettling and strange behavior. I'm depending on Fry's to help this molesty menance curb his aggressive and unnecessary conduct. Thank you for reading this.
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August 2023 by Jen G.
had a very unsettling experience this morning Fry's Food Stores at Reems and Bell Rd in Surprise. I normally shop there and I noticed over the last few months the quality of produce has gone down to the point where I've seen produce with mold on it being sold in the store. I've brought this up to the produce dept a few times only to be told they would remedy the issue. Last week, I went to purchase a bad of lemons and was dusted in the face with mold that had been growing on the lemons and settled into the bottom of the bag. Having been sick from mold exposure in the past, this is something I take very seriously. They have were out of seeded melons earlier in the week, so today I went to check and they had a full bin of melons but they were rotten and leaking juice all over the bin with a smell of fermented food. I went to grab one and it was swishy. The bin next to it had seedless watermelons with mold growing on them. As I saw the gentlemen working in produce, I brought it up to him and let him know this is not the first time I've seen this. He immediately became rude and hostile told me I didn't have to buy it, that it wasn't his f****** problem. When I tried to ask for his name he flipped his name tag over and kicked me and my service dog out of the store. I tried to find a manger but there was not one there yet so I left and called the corporate office and the health department to open a case. Remember the food industry is just that... an industry and they could care less about the well-being of their customers so long as their bottom dollar isn't affected. Pay attention and don't be afraid to speak out when something isn't right. The way big chain stores operate can be dangerous to the community when they're overlooking the well-being of their customers.
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July 2023 by William L.
I would like to thank Frys for hiring AL 1 of the most polite, friendly, and helpful. No matted what day he's working always customer friendly. Thank your for hiring a Amazing guy at quick check out .
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July 2023 by NexGenTek
Terrible terrible just like everyone has said literally told me multiple times my prescription was not in yet the Fry's on bell and Litchfield confirmed it indeed was. Terrible service.
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July 2023 by Julie L.
Tried calling many times to get pricing on cakes. No one ever answered the bakery department. called 4 times threw out the day. One the last call they told me they were already closed. And it was only 4pm. I asked the girl if there was anyone who could just give me pricing information cause I had been calling all day and couldn't get anyone to answer the phone. She said no when I asked her what time does that department close she said 7pm. I reminded her it was only 4pm so why isn't there anyone available. She just said cause we don't have anyone. I asked if there was any way she could just get my number and have someone call me when available. Again she said no didn't even try to help sounded like she could care less. So disappointed with the customer service. Shows how much they care for there customers.
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July 2023 by Kimberly S
Dr sent my prescription to the wrong Frys and then Frys transferred it to different Frys by accident. The pharmacist at this store was unhelpful with the transfer despite the other store trying to help with the transfer. Deborah was not able to help with the transfer. Overall, it was a frustrating situation because I was told it would be ready at this store after going to the other store earlier in the day. I gave up and I’ll drive back 20 miles to a store that will help me.
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July 2023 by Teri Bonnette
Fry’s on Bell Rd and Reems. Staff is very rude. Over phone hang up on you before you can ask questions, In person way. Will not be returning.
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June 2023 by Gina Jarvis
I hate this Pharmacy. They do not call when the prescription is in. They always...always seem to be closed. They will slam the gate shut on you to take their lunch . The last time I went in they were very rude. I was picking up a medication for my dog and gave them my information. They said they had nothing for me. I told them I was picking it up for my dog so would it be under my dogs name. The woman who wasn't helping me chimed in that of course it would be under the dogs name otherwise it would be a person taking a dogs prescription. I said I was sorry I wasn't sure since my dog neither has a phone number or an ID to pick it up, I assumed it would be under my name. I guess that's why they didn't call to tell me it was ready, my dog didn't have a phone number.This woman, I'm assuming is the pharmacist is horribly rude this isn't the first time but will be the last because we will no longer go here.
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March 2023 by Chris Gard
Nice staff, always on time and have the meds I need in stock. Nice to be able to walk in or drive thru
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March 2023 by Brandon B.
I'm sorry but is Fry's the only store that don't accept Apple Pay or are they really that behind? I'm a local worker and I don't carry cash or anything while I'm working or leave anything inside open vehicles. But you guys definitely lost a customer. Because I came in hungry and they don't accept Apple Pay? Really? Go to Safeway and they will have everything you need :) The food looks good here.
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January 2023 by Robert Castro
I can't stress how helpful the staff and Pharmacists herself was in helping getting a prescription transferred for me,and filled. I was extremely stressed from not having the Epilepsy medicine I needed and when 2 other pharmacy turned me down to they helped..... Thank you all for the help
