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April 2023 by Miki Morris
Would definitely have Rene do my taxes again! Appreciated that he was able to quickly contact his support team for questions too. Love that there was a kiosk at Walmart too! Way to go everyone!!!
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April 2023 by James Collison
Rene’ is very knowledgeable and has a great personality to boot. Highly recommend!
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April 2023 by Tim Rohrer
Very friendly very informative of my many questions. With all of this, was able to answer all and get things done at same time.
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March 2023 by Ann Marie Sanchez
Your employee Rene was so great with us being a first time client. We will definitely let are friends know are experienced with Jackson Hewitt tax services.
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March 2023 by Virginia DeSio (Ginny)
She was very nice, explained everything she was doing. I will use them again
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March 2023 by Scoobie Doo
Jackson Hewitt always comes through for me.
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April 2022 by Charles I Wilson III
We got ❤️ Expert Professional treatment, we felt Safe and Secure in her hands and we also got additional intelligent verbal contributions to get unblocked my tax that was rejected due to having no IP PIN.Albeit we happily got personal Jackson Hewitt online great ❤️ coaching as to do what was needed to get my new IP PIN. Finally we were told that? my IP PIN in 21 days would arrive at my address in the mail.
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March 2022 by Stephanie Stickles
Had our taxes done by Kathy today and she was awesome. We had w2’s for multiple states and self employment income for the 1st time. She walked us through everything and answered all of our questions AND was just very nice all around. Would definitely come here again!
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February 2022 by Jay Dunn
Your agent was extremely helpful when above Duty and help me adjust some things which she didn't have to do most grateful for her above and beyond will be coming back next year thank you so much
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April 2021 by Rebecca R.
Jackson Hewitt in Surprise, AZ is completely incompetent. Do yourself a favor--avoid them! You'll be glad you did. Ultimately, their marketing oversells and as a result, their under-trained, under-qualified part-time staff can't keep up. Our 2019 & 2020 taxes needed to be filed. Both years were simple returns... both had credits and both had only (2) W-2's... no itemizing--simple, right--wrong! The disorganization, broken systems, finger-pointing, excuse making and general lack of professionalism and competent leadership of the 2 Surprise, AZ offices is staggering. The service we received from Jackson Hewitt Tax Service in Surprise, AZ was so awful that this review may sound like hyperbole or the salty ranting of a malcontent who expected a larger return. But it's far from that. We dealt with 4 different people over 6 different visits (Yes, 6 visits for a simple return!)." And even then--we didn't know if our taxes were properly filed. First, Jackson Hewitt mans their offices with retirees and unemployed people with NO tax preparation experience. Their system is an app that they designed so that a monkey could simply input numbers into boxes and press "Go!" Problem is, when it doesn't work their monkeys are lost and schedule more appointments I'll only mention one employee by name--Kathy. She was a useless, blowhard who was clueless. She knew our taxes were mishandled. She tried to call the IRS while we sat there because once they finally figured out how to file a return they filed it with the wrong address! Of course, she couldn't get a hold of the IRS. So, she gave us their phone number and told us to call! But if we had problems to contact her and she would handle it. Think about it.... you pay us to do your taxes. When we screw the pooch we tell you to deal with the IRS!? After we talked to the IRS we updated Kathy via a voicemail (2 different times) both of which she ignored. It was a fitting end to our experience with Jackson Hewitt tax service in Surprise AZ--completely incompetent.
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March 2021 by Desirae Summers
Tina was very friendly and worked very hard to make sure that i got everything that was available to me. She was quick, and I will definitely be coming back next year.
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March 2021 by Jackie Popoff
JH 303 and Waddell in walmart.They were very Professional, Friendly and speedy. Answered all my questions.
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March 2020 by ross ortiz
Joseph Ziegler was very helpful and professional, would definitely recommend tax prep here.
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March 2020 by Ken Duke
Joseph was very efficient ,we had a lot going on to complete for the day he was great
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March 2020 by Kristi Todd
Had our taxes prepared today by Joe Ziegler at the Prasada Gateway location. A very pleasant experience by an accomplished professional. Thank you Joe!