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November 2023 by Dave Folk
Got down to our winter home yesterday and AC was not working. Patrick came early and corrected the problem in less than an hour. Second time we have used Jaycox and excellent top notch service both times. Highly recommend Jaycox. DaveService: A/C system repair
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October 2023 by Susan Davis
We have been a customer of Jaycox for 3 years and we could not be any more pleased with them. Great company with excellent customer service. Our ac went out mid-summer and we were so grateful when Jaycox worked extra late hours to fix our ac. Our service tech (Shane) is extremely knowledgeable and really makes you feel like he cares about you as a customer. We recommend Jaycox to anyone in need of great service at a fair price!
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August 2023 by Kristin T.
At the end of July, I was scheduled for a diagnostic appointment with Jaycox. My two and half year old air conditioner was running constantly and not cooling the house. The technician arrived earlier than planned and I felt assured that he would handle my air conditioning concern. Jaycox came highly recommended and has a great yelp rating, so why would I think otherwise? The tech said that a lot of homes in my area had problems with their coils and he was confident that was the issue with mine. My unit still being under warranty, I figured that this would be an easy resolution. The tech did not have the tool with him to confirm that it was the coil, but he was certain of the issue, like he said, a lot of other homes have the same problem. The tech told me that he would add some coolant to my unit and that would fix the issue I was having until the new part arrived. Without an estimate or approval, he added coolant to my unit. To my shock, he added 5 pounds at $140.00 a pound. I wish I would have known the cost, I would have just stuck with the diagnostic and then gone through my home warranty company for the coolant. The coolant cost with home warranty is $10 a pound. So by the end of this visit, my bill was $680.00. Again, with my home warranty, $50.00 but this not my point. I really wish the tech would have been upfront with the cost. Moving along, I waited for a return call for the coil appointment. The call didn't come, so I called them. I was told that because my unit is still under warranty, there would be no additional cost and an appointment was made. The same tech arrived for the coil installation. When I answered the door, he said, "I am here for your air conditioner. I heard you are having a hard time with it cooling." I had to remind him that he was already at my home for the diagnostic and the appointment was for a coil replacement. I reminded him that he did not having the tool at the last appt. to check it. He didn't know anything about a replacement and didn't have one with him-wasted a day off of work for this and I was not pleased. The tech went in the attic and confirmed that the coil was bad. The tech then told me that he would order the coil and re-schedule for installation. By the end of the day, he contacted me and stated that the coil had been ordered and would be in "Thursday or Friday." He also stated told me that the labor for the work would be "worst case scenario $1200.00" Guess what? Several Thursdays and Fridays have passed. I haven't heard a word from Jaycox. So much for my coil I guess. Wrapping it up, Jaycox never finished their work. I spent $680.00 and got nothing!! I ended up going with another company and guess what? The coil was fine, turned out it was something that needed to be tightened so coolant would stop leaking. Do I feel conned? Yes I do.....never again will I use Jaycox!!!
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August 2023 by Michelle Pridell
Last week went into panic mode, because an elderly relatives air conditioning went out and we live over a thousand miles away. Jaycox answered our call for help and came out immediately - fixed the problem so quickly and professionally - would that all businesses were like this! Our family has used this business for years, highly recommend for all of your A/C needs. Thank you Jaycox!
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August 2023 by Bruce Krymow
Steve & Patrick are 2 techs that have serviced our 2.5 & 3.5 ton units for summer for a few years now... always on it and polite and personable. Same goes for Heather @ the office - thanks, all!Services: HVAC system maintenance
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August 2023 by Benjamin Collins
Fast, honest, fair prices. Been hiring this company for years and never let down. Enough said. I Highly recommend Jaycox.Service: A/C system repair
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August 2023 by Mark Harris
They have gone above and beyond to help my mother with an AC unit that failed. They concern for her wellbeing was quite evident. I'd highly recommend them.
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August 2023 by Michelle Meyer
My initial phone call inquiring for more information and help was with Heather. Very kind and honest. They were able to come out the very next morning. Austin showed up, so friendly, professional and took his time to do the inspection. He explained everything to me. Everything checked out fine! I am impressed by this company and now have them on my speed dial. Nice to work with a company that is honest and shows up!!!
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July 2023 by Bruce K.
Steve & Patrick are 2 techs that have serviced our 2.5 & 3.5 ton units for summer... always on it and polite and personable. Same goes for Heather @ the office - thanks, all!
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July 2023 by Nick Diaz
We've been using Jaycox for over 20 plus years, and that alone tells you that they are a solid company with professional and technical skilled staff. Highly recommend to anyone looking for a top-notch HVAC company.
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June 2023 by Cathy C
I could not be happier with this company. I actually got a response on a Sunday and scheduled the appointment for Monday. The technician called with updates regarding the diagnosis and the fix.I highly recommend them!Service: A/C system repair
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June 2023 by Chris Schoenleb
Jaycox installed our HVAC system without a hitch. They showed up on the promised day and replaced two units within 8 hours. Prior to hiring them, we compared quotes between them and two other companies. They were upfront about the pricing and our needs. Unlike the highly rated Magic Touch Mechanical, they didn't try to upsell us. I highly recommend Jaycox.Service: Install AC
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May 2023 by Staphie Turner
We highly recommend Jaycox for service and repair. Shane is so professional and efficient. Jaycox is reasonable and was very helpful when we were in need of a repair on our airconditioner. We have and will continue to recommend Jaycox to our friends and neighbors!Services: HVAC system maintenance
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April 2023 by Rebecca S.
Our AC unit, attic coils and heater were original from 1996. We decided it was time to get a new one installed before this one gave out on one of our extreme hot days of summer. Jaycox had been doing seasonal checkups on our AZ and heater since we bought this house in 2018. They never tried to tell us to get a new unit or upsell anything for the units. This weighed heavily on our decision to use Jaycox. In addition their sales man was very nice, knowledgeable and always answered my questions, which were many. The work crew came in and had to go through the access in the master bedroom closet, they sealed plastic all around our clothes and we could not tell they had been in there, other than the hole was bigger which they put up framing and it looks better than I had envisioned. The crew were professional, courteous and had a general concern for my satisfaction that far exceeded my expectations. Jaycox will continue to get my business as well as my referrals to anyone who asks.
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April 2023 by Rebecca S
Our AC unit, attic coils and heater were original from ****. We decided it was time to get a new one installed before this one gave out on one of our extreme hot days of summer. Jaycox had been doing seasonal checkups on our AZ and heater since we bought this house in 2018. They never tried to tell ** to get a new unit or upsell anything for the units. This weighed heavily on our decision to use Jaycox. In addition their sales man was very nice, knowledgeable and always answered my questions, which were many. The work crew came in and had to go through the access in the master bedroom closet, they sealed plastic all around our clothes and we could not tell they had been in there, other than the hole was bigger which they put up framing and it looks better than I had envisioned. The crew were professional, courteous and had a general concern for my satisfaction that far exceeded my expectations. Jaycox will continue to get my business as well as my referrals to anyone who asks.
