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February 2024 by Kai R.
Purchased a Generac generator through Lowe's because I thought it would be an easier install process. Sadly, I was incorrect and incurred additional expenses in the process with no satisfaction from Lowe's or Colonial Generators, the installer. Lowe's will no longer be getting my business.
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February 2024 by Walter W.
I ordered some items order number 929343207. They never sent me an email giving me status and now they tell me they don't know what the status is. I have called customer support twice and they have not been able to resolve it. Because they say it a store issue, no it is a Lowes issue. I keep getting the run around and I still don't have my order and it has been two weeks. I need it know!! I would never order anything from Lowes again because they do not care about their customers. You cannot even talk with a manager. They say call the store. The issue is I order the items through Lowes Web site and they did not give me a choice to send the parts to my house. They forced me to pick a store so I picked one that was the closet. Now they tell me corp is not responsible I have to work with store. Why is that when I ordered them from Lowes, not the store. Just another way they can give you the run around and take no responsibility screw the customer. You cannot even call cooperate to log a complaint. Not a good way yo run a company . I recommend no one should buy anything from Lowes because they don't care about the customer!!!!!!!
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February 2024 by Alex Savage
I love going to this store because people like Patrick are always quick to offer help.
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February 2024 by KoolKidsRideBikes
Around 8:50am this morning heavyset gentleman driving forklift around corners extremely fast & unprofessional almost caused an accident.Called manager to address issue due to it being absolutely dangerous to be driving the way he was. Someone could have gotten very hurt.Please note that he was very insincere to almost potentially driving a huge amount of tile bricks into a moving vehicle.
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February 2024 by Dallas Griffin
1/3 to look for some plumbing supplies and it's like nobody works there ask the manager if somebody worked in plumbing and got no reply why are these places even open
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January 2024 by Heather G.
Online shoppers beware! When you place an order with Lowe's they do not indicate whether or not it is a special order subject to 20% restocking fee. All you see is "Free and Easy Returns." You only find out when you show up at the store to return it that you have to pay the 20% restocking fee. Then they tell you that you should have read the return policy that special orders are charged a restocking fee. But how do you know you are placing a special order I asked, at that point the employee explained that when I placed my order which I chose to have shipped I should have checked to see if it was available for same day pick up. At that point I would have seen it was not so then I would have known it was a special order. Seriously? Of course Lowe's could simply indicate when the items are in your cart that they are special orders subject to restocking fee but then they could not make all that money on the returns. Be careful!
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January 2024 by Riss L.
I (female) bought flooring and brought my measurements in. I spoke to an associate (male) who told me that I would need more than I had on my pallet because even based on my measurements, I would be short. 100% I second guessed myself as it was the first time I had done flooring and he was supposed to be the expert. Seeing that I didn't want to spend more he assured me that whatever I didn't use, as long as it wasn't opened, I could just bring back. I asked if he was sure and he again reiterated that they always take back unopened product. So I let him ring me up. After doing the entire downstairs, by myself, while juggling a full time job, school, and children, I was informed that they can't accept it passed 90 days. After telling them what the associate said, the manager said "I'll try and have a chat with him". So here I am stuck with flooring I don't need because a business chain just wants to upsell and gather revenue instead of actually caring about the customers. I've gone to Lowe's for a majority of home repairs in the past and have spent thousands, never again. Ladies, be careful and always bring a man with you so that you don't get swindled, apparently it's still very necessary.
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January 2024 by Bob Huigens
Favorite place to get household stuff
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January 2024 by M C
I have always preferred Lowe's over HD, it seems better organized to me, but I hate and detest the recent change at the Surprise, AZ store to all the self-checkout counters. I go to the PRO desk since it is still manned by a human to interact with. If that changes to self-checkout as well, I will just go to HD instead.Lowe's, I don't want to run your register, put a human there.
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January 2024 by Joy Travers
I purchased a piece of formica from Prescott Arizona only to find out they don't have the end finish piece. Didn't think much of it Just figured I would call around and get it from another store. Ended up calling surprise Arizona Lowe's only to find out the only way I can purchase it over the phone is to purchase it with a pro credit card of Lowe's. I think it's a poor policy that has just been recently added. So instead of making it really easy they've made it more complicated. I don't appreciate the new policy and that will affect me purchasing from Lowe's.
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January 2024 by Kandi R.
Sept 2023 we ordered and paid for a generator and installation. Nov 2023 we inquied about the status and were told the installers said they were waiting on the permit. I went to our city permit office and there was no permit filed. We contacted Lowe's again and informed them of what we had learned. A few days later we were told they needed more pictures, and our point of contact came out and took more. A week or so later we had to send a picture to our point of contact. The installers finally called and gave us a date. Lowe's called and said they could not do that because Lowe's had not received approval for everything. On Jan 2, 2023 We called to tell them we wanted a full refund. Their response was 'someone is driving down from the city now to install'. They did arrive and the job is about half done. We have called several times since and were told Lowe's is waiting for the Generator super center to call them and schedule the final install. Lowe's keeps telling us (3x) that Wendy is not available to schedule the appointment and will be available the next day. It is Jan 22nd, 2024, we have freezing rain, near freezing temps, and no generator. We are not happy. We have used Lowe's for many years and they have always made things right, but recently there has been a change. This incident is too much. I might add, during this time frame, we recommended a friend to Robinson Air of Lawton OK and her generator is installed and all is well for her.
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January 2024 by Joy T.
I called Lowe's in Surprise, az to get a end piece formica that I had purchased up in Prescott Arizona. I just wanted to buy and have a friend pick it up and it's turned into quite a project. Instead of them being able to purchase it and hold it for me I have to have a pro credit card to be able to purchase it which I don't want. And now have to go up on line to purchase it It's become very complicated. I would not recommend purchasing things from Lowe's long distance. Not a great new protocol for Lowe's. Really don't appreciate the pressure to buy a credit card is the only way to purchase and hold something at their store. Feels like a really bad policy.
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January 2024 by Shawn Belver
Extremely disappointed I should have just installed it myself
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January 2024 by Roman Stanton
Always find what I need. This time it was a grill. Great deal on a dual charcoal, gas, with a smoke box. Looking for fun times ahead.
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January 2024 by Bob Stephens
It's Lowe's. Everybody knows Lowe's.
