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December 2023 by Steve S
Shop here frequently for my pets food friendly and helpful. Well stocked and always have what I am shopping for. My dog loves coming along on shopping trips into the store and staff always give her attention and she enjoys the treats.
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December 2023 by K
Store was clean but the employee I had during checkout did not want to be there and it showed. Didn't smile, didn't greet me other than saying "next!" She seemed very put out that I had a price match from petsmart website. She told me I didn't swipe my card which I did and I told her the machine said waiting for associate and she hit a button and magic happened, my receipt started printing. No apology or anything. Rude!
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December 2023 by Anzel G
I normally would never write a review, but the service I had was absolutely wonderful and I just had to share! Morrigan was amazing in helping me out with everything I needed to get. He went above and beyond to help me and educate me on which products would be best for my pets. He is doing a stellar job and I look forward to shopping here again.
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December 2023 by Valentin Gonzalez
The people here were really friendly. They had a pet adoption event and we ended up adopting a cat. My daughter is extremely happy with it. They took the time to explain how to care for it.
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November 2023 by Natalie Salazar
I’m 17 almost 18 years old I’m a young Mexican woman and yesterday I went to buy 2 snails for my betta fish tank. They told me that because I wasn’t 18 I wasn’t able to buy them. I asked why’s that? Apparently there’s a tiktok going around where ppl put fish in microwaves. I said oh that’s sad but I wouldn’t do that I’ve had fish before with a snail and sucker fish. She said still I’m sorry I can’t. I called my mom to let her know what happened and to see if she could come so I can buy the 2 snails. She was upset and called the store and corporate office. They said “well maybe she looked like she couldn’t care for them” what about me seems like I couldn’t care for 2 snails.. I bout almost $300 just last week on a fish a tank and everything it needed and no issues there. But I can’t buy 2 snails without them saying I didn’t look like I could take care of them. I just wanted two snails. It’s so dumb. But this is marble the betta fish I bought last week.
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October 2023 by C Morgan
We come here for grooming for the groomer Bella. We found reviews where people followed her from another stuff and thought we’d try since we needed a new groomer. She is so good with Grace. She comes out looking good everytime.
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September 2023 by Zachary Rodriguez
I honestly think it’s pretty dang stupid for doing an online QR code just to meet a cat. Like honestly if I come in person I would like to do it today instead of wait a day to week just to meet a cat today… like that’s honestly pretty stupid like what if later within a week I don’t have time anymore just to meet a cat where the day I come in today I could have decided form right there…. Nope I’m not gunna do the QR code and wait whatever time to meet a cat… I’d rather sign a contract in person and be done for the day to decide then wait later.
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September 2023 by Merete NC Oeidne
The grooming salon set-up looks really nice compared to most other Petsmarts I have been to.The store is large, you will find most of the usual stuff.On the door there is a sign about "quick wash, walk in, no appointment needed" or something like that. Being curious I asked the floor staff (was three of them around at the time) and they could not really tell me much about it, beyond that some breeds and coat types do not qualify, but could not tell me what breeds or types, and it does not include nails.For any more information you would have to talk to the groomers specifically.If something is going to be so heavily advertised the front end staff of the store should be able to cover some information, even if it's something as simple as "Only if there an available groomers/bathers", or "No double coated dogs or dogs over X pounds".
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September 2023 by Steve W
Friendly and helpful staff. I shop here regularly for my mini pin.
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September 2023 by Mylii K.
rescued a bearded dragon from here about a week and a half ago. brought him back 4 days ago because he was showing signs of having a parasite. i then called last night to check for any update as they told me they would call me and let me know. the guy that answered was clueless and said to call in am when manager was there. i called this morning and got a horrible attitude from the manager to begin with. then after i asked for an update she says "oh yeah they called last night and said they had to "wait a few days for ivs" and such, and i said "oh okay" and then she goes "but yeah they called me this morning and he passed away" like seriously? horrible experience. do not buy your replies from petsmart. buy them from a reputable store. LIKE CNB REPTILES IN PHOENIX! YOU WONT NEED TO RESCUE THEM!
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July 2023 by Rob Black
Grooming - I took my puppy for grooming and was pleased with the initial visit, so I went back, a few times. Each time I spent way more than I planned but figured if the service was good, it was worth it. The second time I went my puppy was a week over 6 months and the price doubled because she was no longer a puppy by their definition. Unfortunately, every visit there after was an up-sale event.The last time I went the grooming was so poor they shaved a part of my dogs chest to the skin while the rest of her was longer, uneven and choppy. When I picked her up they said there was matted hair they spot shaved under her arms but failed to tell me they shaved her chest (which wasn't matted). You can see in the picture the circle of shaved to the skin chest I saw when I got home with her.I took her to an actual grooming shop and they fixed the chop job done here (and for less). PetSmart wasn't even giving me all of the services I paid $85 for (didn't clean/pluck ears or cut nails). Lesson learned - I will never use a PetSmart for grooming services again. Great store but terrible grooming service.
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July 2023 by Dusty
Sometimes out of small crickets, but huge selection otherwise
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July 2023 by Corbin
They fixed a weird issue with a pickup order no hassle
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July 2023 by Cris Travis
This rating is specifically for the grooming salon. The store is actually fine. I wanted to give the groomers the benefit of the doubt….but after two visits paying nearly $100 each time I won’t be returning with my pup. We tried to give one more chance after they apologized the first time but this last visit was enough.Each time I sent my pup in for a full bath and full haircut with the furminator luxury package. My dog has been going to PetSmart for all 8 years of his life and I always take pictures…so we know exactly what to ask for.The past two times we have picked him up he doesn’t even smell clean. He smells like he’s been out playing for a week as soon as we pick him up. He also didn’t receive an accurate cut length. We usually get 4 especially since we have moved out in this heat and his hair grows so fast. His hair was much longer and very uneven. On top of that the person cut a gash of hair on both of his front legs and didn’t even acknowledge it. We didn’t catch it until we got home.This location really should get better groomers. I know it’s a new location but this kind of service is unacceptable.
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July 2023 by Larry Hill
They carry a phenomenal amount of products for both of our pets...
