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November 2023 by Ed Red
Car wash was great. Only issue, not at all your issue, is I drove 3 blocks to Sam's Club and parked. Came out and a very sick bird crapped all over the top surfaces, hood, windshield, glass roof, lift gate, all crapped over. Funny but not funny!Service: Auto detailing
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October 2023 by sandra hardy
I had a monthly service since they opened at a promotional rate. I had fraud on my bank acct that the car wash was linked to. My payment was rejected by the bank...I went to the car wash to explain. This is a very LG chain so locally they could not help me but referred me to the email and ph #. Needless to say that was useless just recordings.Locally they could no longer honor my original price since my bank acct number had changed.Needless to say I am very angry. I want to do business where I can talk to someone...preferable local.. don't do business there. If u ever have an issue it will not be resolved. We have 4 choices of car washes locally
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October 2023 by Jonas Mancuso
I had a bad experience with their staff several months ago so I stopped going there. Hoping they would have corrected their complete disrespect for the customers who are paying them I went again yesterday. Wouldn't you know it - another BAD experience with their employees. They really have bottom of the barrel customer service. Now I know they have NO interest in changing their customer service I will drive the dirtiest car in town before I give them another dollar. And for clarification on the issue: I do not like when they pile the cars on the track with 2 feet in between them so when she was waving me in I asked for a little space. You would have thought I just declared war on her entire family. She gets irate and starts frantically waving me in YELLING "come on!!!" "come on!!!" - um lady........ITS A FREEEKING CAR WASH!!!!!!!!!!!!! - These employees think they work for the government. Do yourself a favor and hit up a different company if you don't want to give money to businesses that could care less about you.
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September 2023 by Melanie H.
Their business manager gave me an email to get help reinstating my account at previous charge. PROBLEM, email address incorrect....please give accurate info.
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September 2023 by Chrissi A.
Car was was awful! The carpet look about a hair better, both outside mirrors had water marks all over them. The inside was wiped down ish. Awful
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September 2023 by Shawn A.
4 Sons Carwash vs. Express SuperStar CarwashThe ShowdownSo Superstar Carwash is supposed to be the whole "deluxe treatment," including tireshine, vacuums, courtesy towels, etc. Yet, their wash sucks! Their equipment misses spots, has horrible reviews, and after running through a second time, same results. Prices are ridiculous when compared to 4 Sons, and trust me, as a former Auto Detailer, I highly recommend 4 Sons . My backshield roof spoiler also got ripped off and no one paid for the damages I have also recently witnessed an accident of two cars running into each other, and the power going out mid-wash and the products used are horrible. 4 Sons, has better prices at nearly 50% of what you'd pay over at the other place, their equipment is actually amazing and thier products are better. Yes, I'll be happy to pay the $12 bucks, bring some of my own auto detailer supplies, and leave my car looking sleek, clean and sexy in the end, its sad that a gas station auto wash is outperforming a private establishment dedicated to auto washing oh well, thanks for the washes 4 Sons! Follow my IG for more auto references: x1000xDemonsxTRD
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September 2023 by Daniel Asher Sciranko
DO NOT GO HERE. Their machine broke the stem to my tire and I barely made it into the first parking spot before it was 100% flat and not drivable. The manager, Miranda, then was extremely defensive and took pictures of my vehicle to try and prove that it was my own vehicles fault that my BRAND NEW truck with less than 8000 miles valve stem ripped off and my tire was completely flat. Zero accountability and also unprofessional. I had to wait 2 hours for roadside assistance to come and assist me. I cancelled my membership for all 3 of my vehicles and I will never return. If you choose to go here, do so cautiously. THEY TAKE NO RESPONSIBILITY IF THEY DAMAGE YOUR VEHICLE. They also refuse to give corporate information out so you can make a claim. Like I said, BEWARE if you value your vehicle. The only claim they make, is their own claim with corporate documenting the incident and incorrectly describe what happened and then automatically “deny” based off what a minimum wage carwash manager stated happened. Not what the customer stated happened. I know it’s difficult finding good employees these days, but come on.
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September 2023 by Melissa Rodriguez
Quick and clean. Facility was in excellent condition. No broken vacuum tubes. Staff spraying down my car also gave me a wipe and air freshener which was much appreciated.
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August 2023 by Tiffany Bracy
This car wash is all right. They do have free vacuums Terry cloths and and glass cleaner. However, sometimes the vacuum pressures are not working, and they do not have the scrub brush to get off bugs from the front side of the car. This is huge because I do a lot of driving and I have bugs that do not like to come off. Unless I come every single day the spray they use before you go into the car wash is not going to cut it. Also the air freshener is always black ice at whichever Superstar Car Wash you go to. I don't like the smell and it doesn't smell like the black ice that you buy at the store.
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August 2023 by Vince Marzella
I have been using superstar car wash for years. I’ve always found them to be on the job. Everything works 98 percent of the time, towels Are there when you need them, my visit there has always been a pleasurable one, and I keep returning there. ??
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August 2023 by Lana Friday
Rudy was so helpful! The plate scanner can’t read my plate (membership) so every time I enter, I have to wait for an attendant to override the system. It’s annoying and I hold up other cars. But today, I met Rudy! He offered a solution! He got a sticker, brought it over to me after my carwash and installed it. Thank you, Rudy, for going above and beyond! We need more people like you in the world. Best of luck to you!
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August 2023 by Karly Griffith
I wish I could give 0 stars. I have never had such a terrible experience with customer service. This location signed me up for a membership without my permission (I know multiple people they have done this to) and refuses to refund my money. I was never given a membership sticker and have never used the membership. I have reached out to customer service twice now and get no response. Avoid this car wash at all costs.
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August 2023 by Hello M.
WHATEVER YOU DO, DO NOT JOIN THE PAYMENT PLAN. They made it impossible to cancel! There is no corporate customer service where you can talk to a human, ever. They make you reach out to them via website and they say they will respond to you in 3 days. I have yet to be contacted. So how will I get this cancelled? Months and months of billing racked up. No way to get off this billing deduction. They will owe us months in credit. Read all the BBB complaints, If they dont get back with me asap...may have to investigate this business and their practices. *****Update: I see in the reviews the 'Owner' responds by offering the #623-536-5956 option #4 THAT IS THE NUMBER that just sends you back to the website!! AND Option #4 the owner suggested below, I just called and the response as fo 8/7/23 "this key is not valid". I smell some kind of fraud here.
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July 2023 by Tamara F.
Fast and very reasonably priced. Love the free vacuuming and towels they offer. Be sure to park at a stall that has towels if you want to wipe down your car.
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July 2023 by Melanie Dias
Just had a fantastic express car wash here. Jaidyn was awesome in helping me order the best wash. Very polite and excellent customer service!
