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October 2023 by Tina Marie Mei
They are awesome! Customer is great!Their communication is done in a timely manner. Always provide accurate estimates. Entire team helps keep my car on track with routine maintenance and are proactive when anything needs attention. Thanks Keith, Johnny and Jim for keeping my car running like new!
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July 2023 by William George
Brought my vehicle in to complete a health inspection and check specifically for a creaking noise during steering and also periodic slow acceleration. For the health inspection alone it cost $360 for them to test drive the vehicle and raise it in the shop to have a look. Estimate for recommended services totaled over $4000. I was able to be told a description of everything wrong with the vehicle which is good, but the inspection alone shouldn't have cost $360 when I have multiple sources stating online that the specific inspection procedures that they did shouldn't have cost more than $150. As for the "repair" costs, I might as well get a new car.
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June 2023 by Rick M
Have used Keith in the entire staff for a couple years now for my three automobiles. Extremely pleased with them. If a big job becomes bigger, they will call and discuss prior to any repairs. They do a complete complementary inspection for your car each and every time you take it in including oil changes. Would recommend highly.
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April 2023 by Ellen Johnson
Thunderbird Automotive is my "go to" place. As a single woman who needs to have car repair done and not be taken advantage of - these guys are the real deal. They are always courteous, professional and help me each and every time I go in. I know if I have any questions or concerns, I can stop in, and they are always willing to help me. Kudos to this establishment.Services: Wiper blade installation
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March 2023 by FlyinHi RC
Great friendly out going and loved the people had a problem with my o2 sensor for over 6 months couldn’t get it fixed by fire stone and they charge me a lot of money for nothing they got me in and the first day they had figured it out and at a fair price got my engine light off and was able to go through omissions. I highly recommend this place and Keith was awesome. Kept me informed.please go you won’t be disappointed ???Service: Auto engine tuning
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January 2023 by Joan Carlson
The mechanics who work on your car are very professional. They tell you up front what's wrong with it and the cost . I have been taking my car to Thunderbird Automotive for about 10 years. I wouldn't take it anywhere else . I am confident that the service they provide is courteous, honest and they get the job done in an efficient manner.Services: Oil change
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January 2023 by Theresa Dolly
Oil change done in a very timely manner, great facility/waiting room area, great deals, and very friendly/helpful staff. Will definitely be supporting this business again!
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January 2023 by Patricia Priddy
The manager was very helpful and friendly. I plan on getting my car inspected there, next month. I highly recommend Thunderbird Automotive of Surprise!!
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November 2022 by Ron Swanson
The team at Thunderbird took care of my Warning Light problem and serviced my vehicle for a reasonable price. I wouldn’t take my vehicle anywhere elseServices: General repairs & maintenance
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October 2022 by TERRY B
You will be grossly overcharged for any parts that are included in *********** as well as all the add-on fees. Parts are marked up 300-400%. So far the work they did is OK though, they did a radiator flush and forgot to fill the reservoir which I had to do twice. Two hoses that were ***** each at Acura, I was charged ******. A timing belt and water pump kit that is ****** and was charged ******. So, do they do good work, so far so good, but the pricing is abusively expensive.
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October 2022 by Terry B.
Just picked up my 2017 Acura and got the bill. Aside from the 125.00 an hour they doubled the price of some parts and tripled others. So if you want to get financially raped go here.
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September 2022 by Sean Young
While in for routine maintenance they found problems with the struts and suspension and were able to fix that while they had it in the bay. It was reasonably priced and saved us another visit.
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September 2022 by Rhonda H
Auto mechanics sometimes tend to get blasted for being dishonest.... well, my testimony today is that Thunderbird Automotive, down off Reems and Mountain View in Surprise, is the absolute best, most honest team of service technicians EVER. Our old Ford seemed to be "missing" and we thought it might need all new ignition coils. KA-CHING!! Well, it took a couple of times, but the service techs at Thunderbird finally discovered a tiny leak in the coolant hose that was hitting one or two of the coils. The hose was replaced along with a damaged ignition coil, at HALF the cost of the initial estimate. We took a short road trip today and marveled at how much better our beloved pickup was running. WOW. We are forever loyal customers of Thunderbird and appreciate their diligence, dedication and honesty. Special thanks to Keith for his patience in discussing the potential repairs, and thanks to Brandon for the ride home. You are all just the BEST!Services: Engine repair
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August 2022 by Joanie Bauer
I am so grateful we found Thunderbird Automotive after moving to Surprise. We have three vehicles we take to this shop and have had an excellent experience with every service for the last 4 years. My most recent experience was when I took my 16 year old daughter’s car in for maintenance. Both Keith and Brandon addressed my daughter directly, explaining in detail what her car needed and why. They took the time to teach her the importance of maintenance and made sure she understood the difference between each service as what was needed and what was recommended. I appreciated that they treated her as the car owner and provided details to help her understand her diagnostics. This will be the only place we bring any of our vehicles for years to come.
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August 2022 by Nick Robertson
While in for routine maintenance they found problems with the struts and suspension and were able to fix that while they had it in the bay. It was reasonably priced and saved us another visit. We have used Thunderbird Auto for years when ever our car is not under warrantee from the dealer and we really appreciate their honest and capable work.Services: General repairs & maintenance
