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April 2024 by Bonnie Hamilton
Christine at the store on waddell was so incredibly helpful! She helped us upgrade 5 phones, change our plan and add a handful perks. She helped to lower our bill and get new streaming services! One of the best experiences in trading out phones. She was fast and answered all my random questions and explained everything so well! Definitely a great experience!!
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April 2024 by Darlene Messina
I had a wonderful experience working with Christine. She took care of my issues where other locations did not.
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April 2024 by Auburn Mcdermott
Christine was very helpful and patient with my concerns. I will be returning to see her when I need a new phone. Thank you
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March 2024 by Steven Berwald
Great customer service, Chris answered all my questions, great experience.
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March 2024 by Richard Dasen
Chris was amazing getting me set
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March 2024 by Tooties Grandma
Had a little issue with my phone. When I found out I could upgrade it was great. Love my new phone
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March 2024 by Kathy Sullivan
My experience wad great
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March 2024 by Alexa Anderson
Great experience at Verizon, Santi was very helpful with my phone upgrade process.
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March 2024 by Robyn Perez
We have always dealt with Christina. She's great to meet with, she's very knowledgeable at what she does and is extremely pleasant.
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February 2024 by Justin Huff
While getting a new phone can be exciting the whole upgrade and transfer process can be a little inconvenient. Well this store managed to make the entire process from pre order to activation a complete hassle. It started with the pre order. One of the plans was upgraded which turns off your cell service. Nobody informed us that restarting the phone would fix the issue. This would have prevented a trip back to the store. The employee didn't know the rebates worked or how much they were worth. He also told us the pre-order came with a screen protector. Now it's time to pick up the phones. They do not come with a screen protector, the employee was mistaken. I would have researched options and had one purchased or picked out so it would be ready to go when picking up the phone had I known this was the case. The person setting up the phone couldn't answer any of my questions about the phone, screen protectors, cases, or rebates. He didn't even know how to activate the phone. It was a release day for a new major phone and this guy wasn't prepared at all. The pick up process took over an hour. He kept trying to upsell us on every little thing after we made it clear we were dissatisfied and wouldn't be spending any more money at this store. This employee claimed to be the store manager. When asking for his boss's information so we could discuss our concerns, he couldn't provide the information. Next time we be going to one of the other Verizon stores in the area.
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February 2024 by Maureen Santillan
If you need a lot of assistance with your account, Santi is the guy to help! I went prior day and was switching plan with 9 lines. It didn't want to work, so I told them I would come back next day to finish. Original employee was not there, but I was in good hands. He really did help me out and stayed past 6 to make sure my phone was transferred correctly. More employees like Santi please!
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February 2024 by Tyler C
Horrible experience. Stood in line for roughly 30 minutes. The service rep kept explaining the same thing to the customer in front of us over and over. But the customer didn’t understand. We didn’t receive any assistance or acknowledgement we were there. So we needed up leaving. I would leave this 0 stars if I could.
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February 2024 by Olga Villón Lindao
I went to the store today and Daniel was amazing he answered all my questions. Thanks for you help :)
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February 2024 by Andrew Stivers
Santi is great. See him for your devices needs. He provided all the information we would need up front and our upgrade went smoothly because of it.
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February 2024 by ryah smith
Christine was super helpful!!! She was very welcoming and polite, could not have asked for a better interaction!
