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September 2025 by Keer
I’ve been on hold for 2 hours this morning. Staff keeps putting the phone on hold over and over. Then they wait until their “lunch break”, I wait and wait more. Nothing.
Yet I was told the medication would be ready Sep 18? This always happens. Then I use the online chat and am told to wait mother hour to reach somebody. Then they tell me I have to call. STILL ON HOLD awaiting. Been trying to get my medication since last week. This is SO wrong. They constantly have people driving there just to activate a script. As a provider myself, I find this very alarming. It’s no wonder patients can’t get their medication.
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March 2025 by Eva Cupp
Had an issue with my insurance refilling a prescription early. Ellie & Pharmacist Ben were able to help me & got it filled with my insurance approving. Amazing care & service!!
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March 2025 by Brandon Farkas
I apologize in advance if I don’t spell her name right, but the kind lady Cheyenne at the drive thru pharmacy made my night. Been sick from work and had a mishap with my address on file. I lost hope for the feeling of relief. She quickly assured me she could fix it, handled her line like a champ and served me with a smile even though I’ve been irritated the last few days. I appreciate you Cheyenne. Give this woman a raise!
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February 2025 by The Wojtasiak’s
Just spent 32 minutes in the Drive Thru line. Only two vehicles ahead of me. When I made it they told me they had no refill for me. Yesterday morning I spoke with a Pharmacy Tech that said my scrip would be ready at 10 am YESTERDAY. They also had insurance on my profile that I’ve never had and a phone number I’ve never had. I have multiple s tips but this particular one every time I ask for a refill it’s always delayed. It’s nothing unusual at all. My other scrips, no problem. Simply pathetic customer service and operation of the Pharmacy.
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November 2024 by Tay Wilson
I can always find what I need at Walgreens stores and their value is even better
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October 2024 by Austin Stripes
Best Walgreens I've ever visited! Everyone here is so kind. 10/10 will shop here again
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September 2024 by Ashley Walters
Every single time I come here there's an issue with my prescription. It's insane not only that but you have to wait hours and hours to get them filled. The girls in the pharmacy are really nice but I really think you guys need to hire more people and stop overworking them. Do better Walgreens!!
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August 2024 by Alex Land
Just got done getting some passport pictures for my Son and myself, Patrick was a true gentleman, he really made sure we were taken care of properly and was very courteous and helpful!
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July 2024 by Daisy Anderson
I have recently switched from another store and pharmacy to this Walgreen's and I'm just so delighted! I have a husband who's had a stroke and I have to keep track of all of his meds plus keep myself healthy!! I just am so blessed that I found this Walgreen's on Grand Ave and their wonderful staff!! I was so taken for granted by the other store I left after being with them for over a year. When I found this store if was such a relief!! Not only do they take the time to explain the medications to me, but the staff in the store also go out of their way to make me feel like family!!
In this day and age that's amazing!!
The store manager is Mikey and his amazing staff includes Leslie and Radha who have helped me so much even with finding the right product throughout the store!! We're on medicare and they make sure I've found the product that is covered as well!!! I can't thank them enough!!
At the pharmacy, the manager Taylor is amazing as well as her staff Ben, Celeste and the whole team. I always feel like they have time to explain everything to me even if there's a line!! Now that's a store where I want to shop!!
If you're not happy with your current store and pharmacy I highly recommend you try this Walgreen's on Grand Ave!!! I know you'll be very pleased!!!
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July 2024 by Ortega Fambam
Lazy pharmacy workers
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June 2024 by Nathen
Is this Walgreens for you? If you like to wait in a line for 20 mins while employees able to assist sit around in photos enjoying their Starbucks. Then yes this Walgreens is going to be a great fit.
On a more serious note. I have been to this Walgreens a handful of times. I have had maybe 2 good experiences. The good visits came from a friendly young man up front taking pride in his job and being friendly.
A simple expectation from customers spending their hard earned cash.
However, the reality is that 90% of the time this Walgreens down right sucks. This Walgreens has rude and lazy staff.
I literally never leave reviews for anything today is the day that changed. Unfortunately it has not been from stellar experiences. I like to consider myself fair and understanding.
My bare minimum expectation for a customer service employee is to be helpful. These employees are not.
An example from a recent experience has been a common theme at this store compelling me to finally voice my opinion and ultimately switch pharmacies entirely.
I ordered photos at 9am according to the app they would be ready by 1pm the same day. At 3:30pm I went to pick up my photos and a script. Upon arriving I waited at the photos line while the employee assisted another customer. Once that customer had been serviced I continued to wait for the employee to greet me. Attempting to respect the employee’s time I waited a few more moments. Occasionally this employee would glance up with an annoyed look. Assuming the employee needed a few more minutes to finish whatever it was they were doing I left to go grab my script.
This was an experience on its own but I will give the benefit of the doubt and assume the technician was new.
This whole exchange left that employee at photos for roughly 10 minutes. Upon coming back I walked up and said “Hello” the employee just stared at me for a second, sighed, and rudely asked “what do you need help with”
No worries… maybe she had a bad day.
“I’m here to just pick up some photos I ordered this morning.”
“name.” She rudely responded.
After about 2 minutes of her fiddling around looking for my order she says
“I don’t see it”
I double check to ensure I ordered at the right location gave first name, last name, order number. She cannot find my order no big deal. She has yet to look in the system. When I asked her to maybe check with the order number she finally was able to pull it up. It wasn’t ready. Instead of taking ownership of the situation she responded rudely
“ it won’t be ready anytime soon. We had 3 people call out blah blah blah blah.” Excuses for her sh*t attitude.
My frustration is not from the fact the photos weren’t ready. Things happen. My frustration is the lack of assistance and rude attitudes that seem to be a common theme here. This was just the last straw. I have always loved Walgreens and since moving out here this one has been the closest. These expirence have led to switch drug stores entirely I have moved my scripts and now will be driving out of my way for them. Not a big deal just disappointed. For photos and other things Amazon continues to be the best solution.
I don’t intend for other customers to read my long review. My hope is to leave some feedback for whoever it may concern.
I think most people are realistic and don’t expect over the moon customer service on their casual Walgreens trip, but with that I think most people want to spend their money with companies that appreciate their employees and customers. This business doesn’t do either, Clearly their employees don’t want to show up for work and the ones that do put forth their most minimal effort with goal to be as sour as possible.
If you happen to visit this Walgreens I hope you have an amazing ex
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March 2024 by Lavada Williams
The cashier asked if I wanted to use the coupon under my name, I received 10.00 off my order. Thank you Walgreens. It's about time. Here it is March. But at last I received one!!
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December 2023 by Terry Holtz
First your system changed location for my vaccination without indicating that at the time of scheduling the appointment based on what vaccine they have. Second the technicians at the correct location are rude and incompetent. I filled out the forms online and had to fill them out again on-site. Waited with 6 other customers to get the vaccine for 50min after the scheduled appointment.
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December 2023 by Landon Stanley
Horrible customer service. Denied me meds at the counter for a cold because I “didn’t look over 40” this location sucks. The workers suck. Don’t go here if you expect to be treated with respect.
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November 2023 by T V
Drive thru pharmacy was good great customer service
