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November 2023 by John Battista
Wilhelm was the right choose to go to and have mechanics look into my vehicle.David was so polite and knowledgeable that made me feel like I was in good hands.Services: Exhaust
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November 2023 by Greg Baltzell
Awesome friendly service and great place to get your car fixed. Honest and they go out of their way.Service: Transmission
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November 2023 by Linda Raley
My new go to mechanics!TJ you are the man!This is a stand up shop, very honest people! The kind of shop where they know your name when you walk in, employees that go out of their way to make you feel special.You’re not just a paycheck to them you’re a person!! I have already recommended them to several people!Thank you TJ You Rock!!!!!Service: Brakes
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November 2023 by Sharon Ganoni
I have been a long timecustomer of Wilhelm Auto and they are professional, friendly,knowledgeable and treattheir customers withrespect and graciousness.I am a very satisfied customer.Service: Transmission
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October 2023 by David Koelsch
Very good service I hit something in the road early Sat am. I damaged my tire. Was not repairable Wilhelm covered the tire under the road hazard warranty. I purchased the tires from Wilhelm They ordered the tire. They mounted & balance the tire. Ready to go by 1000 am Monday. Thank you David you have a great crew.Service: Tires
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September 2023 by Eldro W.
Went there a couple of months ago to get my cars electrical system serviced,and somehow my radio got disabled and they told me I had to take care of the radio myself. And now I my car's anti theft won't let me start the car on,very disappointed since they cause the fault and didn't want to fixed at the time
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September 2023 by Joe D.
Did a good job at fair price. Checked brakes found nothing wrong with them. They cleaned out the dirt and worked fine.
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September 2023 by Nathaniel Zickefoose
I had taken my truck in for a diagnostic test. I knew I already had a check engine light for knock sensors. When I first dropped it off, I spoke with David and told him exactly what I knew and what was happening. The customer service from David and the other guy at the desk was very rude. David called me the next day within an hour after they opened and told me the issue with my truck is the knock sensors. I already new they weren’t. Wilhelm wanted ti charge almost $1200 to replace them on a 2010 Silverado. Parts total are $50 and takes less than an hour to do them. I picked the truck up and took it to someone else that did the sensors for not even a 1/3 of the price. Well after all that when I got the truck back today I’m still having the same exact issue just without having a knock sensor code. They are a waste of time and waste of money.
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September 2023 by R M
So back in August this year just last month, My wife's 2018 Ford Turbo Focus 50,500miles on it started shaking real bad when the a/c would be turned on. and white smoke would come out of the tail pipe, vehicle would shut off no warning lights a/c would stay on and radio would turn off I called Wilhelm spoke to staff explained this is the problem, I brought the car down dropped it off. Next day get a call stating there is nothing wrong with the car at all. No warning lights, or default codes when diagnostic was ran. I thought WOW OK came down and paid 175.00 plus tax came to approx 190.00 dollars for the Diagnostics to be ran they also said if anything happens just bring it back and we will re-diagnose for no further charge. I will mention to this very friendly staff very professional, was upfront explained the diagnostics. I drove the car 4 miles away where I live and the car started sputtering with a/c on almost to the point of shutting off. I turned the a/c off did not help. Staff member did mention sometimes in the desert heat it can make the car do that from running and heating up. Do I drove it to my local Fry's parked it went and did my shopping maybe gone 30mins. Came back started the car got onto N Cotton & W Greenway to make a LH turn to go home. Got the green make my turn and the car shut off on me just in front of the fire station, I managed to roll to a stop just past the front roll up doors. Mind you this is during rush hour traffic. Anybody who know W Greenway at 5ish on a any day is hectic and packed. I managed to get the car started hoping I would make it home. ONE BIG GIANT NOPE. The car had a emergency light that came on and said car shut off extreme heat "Fire" the car shut of me mid traffic had a line of cars behind me, I managed to push / roll the car into the center median. At this point there is Thick "White / Greyish" Smoke pouring out the tailpipe. Shut everything off sat in a hot car for a bit till my wife came offloaded my groceries drove home got a water came back and waited till almost 9pm. I left a message for Wilhelm Staff on their phone. Next day get a call with obviously not great news. Staff tells the engine is mis-firing and there are error code lights this time. They did explain why they didn't catch it the ay before stating what they were looking for from what I explained they did not find any problems. However I find this a bit conflicting I drove the car their day before they find nothing, I pick the car up and 30mins later I'm broken down in rush hour traffic. So I let that go and got down to pricing for what it will take to replace and fix. Come down to it , find out a "Engine Replacement" is needed approximately I believe they quoted 3800K for a used Focus engine for the Turbo model , that might decrease the miles also on the car. and Labor / Parts came out to another 4000K I believe in all the total cost was 7800.00 Plus. We only owe approximately 10K on the car. The staff again was very professional and very nice stating I could take as much time as I needed to decide what to do. I believe a day passed after stressing about how do we come up with that much money to fix the car. The next day I get a call from WiIhelm staff stating they went the extra distance and called Peoria Ford for us as they deal with Peoria Ford on regular basis. Found out that our extended warranty for "Power Train" was extended by FORD for this particular nature of a problem. Not sure if Wilhelm did this to save us money or they truly felt bad for the situation we had to go through. I ended up having to spend another 130.00 dollars to have the car towed to Peoria Ford. We do appreciate the extra effort by Wilhelm it was just a not so great experience breaking down and spending a lot of money we really didn't have. However Ford is fixing our car 100% covered by Power Train Warranty. This was a very weird and unique experience we do appreciate Wilhelm and their efforts to get us taken care of at Peoria Ford. Thank YouServices:&nb
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September 2023 by Scott B.
If I could give negative stars, I would. Brought my F150 in for tires and brakes. Service manager recommended a transmission fluid and filter change. 80K miles and Ford recommends it, so OK. Going down the 202 and a puff of smoke out the back, I know something isn't right. Pull over and tranny fluid sprayed all over the underside of my truck. Bring it back and they say looks like the pan is leaking and is damaged. Well, they had to drop the pan to change the fluid and filter, no? They'll cover a new pan but I have to pay the labor. Get the truck back and out in Scottsdale I notice the transmission disengages and is also running hot... temp gauge is pegged out. Bring it back again. Come to find out they put the wrong fluid in. So they supposedly put in the right fluid and filter and I get the truck back. Still having issues with the tranny so I call. No help offered, no refund offered. They basically wrecked my truck so I had to trade it in while it still moved. Do NOT get any work done here. My truck was down for a week total and I rely on my truck for my business. Just a bad vibe and experience all the way around.
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August 2023 by Some One
I'm sure they're going to have a great rebuttal on this one! I have a 2006 Audi, it was making a loud sound, I told him hey check out the drive shaft the center bearing could be bad. They had the car for a few days and then I get the phone call, Well sir my mechanic says there's a special tool to repair your car, and my mechanic doesn't have their tool. Being a mechanic myself, I said the only tool that would really be required is a piece of aluminum with two u bolts to hold the drive shaft together in one piece so it doesn't fold in half when you drop it down. I said I have the tool myself if you'd like to borrow it. I also stated that the worst case scenario would be two people would have to hold the drive shaft as you're taking it out, or you could use a transmission jack stand! Before that phone call the price started changing also and going up. I have aldata and I knew what the hourly rate was for that particular job, and of course because I have that information, they weren't able to soak me for extra money to do the job! Of course once they found out they had a lower the price to what it should actually be. So anyways they didn't wind up repairing my car. I explained to the manager that I believe I know absolutely why, I guess unfortunately for me, I moved out here from the Midwest, and even though my car was garage kept, there's rust on my car. The mechanics out here in a way are so spoiled that they will not work on cars that have rust! Even though Dave told me otherwise, there was no excuse for not doing the work. There was no special tool needed to replace that drive shaft! They did seem kind of nice because they were going to refund me the money for a tow, and I said Great but could you send it to another shop, that was 2 miles further from my house. So they towed it there and that's another story. Anyways I was told it could take up to 10 days to receive a refund for the tow, but then I just got off the phone with Dave and he says because they towed it to another shop, they wouldn't now refund my money. I told him then why did you tell me that anyways? He was told by the higher-ups that because it was towed to a shop I wasn't entitled to a refund. I'm sure the response will focus in on the towing on this, but the real issue is that I was told they only have three mechanics there, and they gave me this lame excuse that they needed a special tool to drop the drive shaft, which again is a mechanic, there is absolutely positively no special tool required. 3 to 4 days wasted there because of incompetent mechanics, and I will say incompetent because again there is no special tool, worst case scenario is that one guy has to grab the front of the drive shaft and another guy has to grab the rear of the drive shaft in order to lower it down so it doesn't fold in half. Yes this is long-winded, but this is an honest review of what happened. When you're a mechanic, repair shops can't take advantage of you. You are their worst nightmare because you are educated. I can tell you to educate yourself before you bring your car in to have work done. The choice is yours. I would not recommend this place simply because the very lame excuse of not having a special tool and having my car sit there for a few days. And obviously none of their three mechanics had the mechanical knowledge to know that you had to bring that drive shaft down evenly, that's all just evenly, and that a transmission jack stand or two people could do the job just fine. Kind of scary. Update, when the car finally got dropped off at my house, it was actually the rear wheel hub assembly that was making the noise and needed to be replaced. But Wilhelm just went with the idea of the drive shaft, obviously they didn't do a thorough diagnostic, big difference between replacing a drive shaft, and replacing a rear wheel hub bearing that even the tow truck driver said hey that thing needs to be replaced! Another reason why I would not recommend this establishment.
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August 2023 by Molly Silbaugh
The customer service is absolutely wonderful!! But the reason I gave it 4 stars (more like 3 1/2) is because it is so unbelievably expensive!!!! Everyone I talked to about the work that was done, including other mechanics, felt I was overcharged!! Other than that the service was perfect and my car is back to normal!!Service: Air & cabin filter replacement
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August 2023 by Brad Brulotte
I do Love this place. I had a Noon appt for oil change. Got done at 1:15. I thought it would be 30 minutes. So I wasnt happy. BUT, Its only abot $55 for a full truck oil change and I trust them. I had a $40 credit so it was $10. Its not jiffy lube so 1 hourish wait is worth it. They are good. Very good Trust is everything! Thank you
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June 2023 by Susan Kvinge
Been using Wilhelm automotive in surprise for years and always impressed with their great service and great work. I have an old car and they help me to keep it running without unneeded work. I Trust them completely!
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June 2023 by Mark
Phenomenal service. Very nice mechanic who looked at the car and fixed the tire in record time. Felt very comfortable having my car serviced by such a competent mechanic. Would rate them 10 out of 10Service: Tires
